Dick Omondi | Head of PR and Communication | Airtel Kenya | S : (+254) 73 11 00 00 | D: (+254) 73 41 11 37 9 | M : (+254) 73 70 48 00 9 http://africa.airtel.com/kenya | Parkside Towers, Mombasa Road. P.O. Box 73146, City Square 00200, Nairobi Kenya Powered by BlackBerry on airtel ----- Original Message ----- From: kictanet <kictanet-bounces+dick.omondi=ke.airtel.com@lists.kictanet.or.ke> To: Dick Omondi Cc: 'KICTAnet ICT Policy Discussions' <kictanet@lists.kictanet.or.ke> Sent: Sat Sep 01 14:22:44 2012 Subject: Re: [kictanet] Frustrations by Safaricom Reclaiming Money Sent toWrong numbers! This week on Tuesday I had a nasty experience when an Mpesa agent sent my money to a wrong number though the mistake was mine. For some reason, when I was asked to clarify my number I thought that I had given them the right one but one that was wrong. Am sure this happens all the time but the unfortunate thing is when the person who has received the money refused to cooperate by returning the money. In this case, soon after the deposit was done and which went to a Viola, I and the agent realised the mistake and immediately the agent called Safaricom to reverse the deposit but within less than a minute of the transaction, Safaricom informed the agent that the money, some Kshs11,000 had already been withdrawn and advised me to go and report to the police which I definitely did. What is worrying is that such mistakes are common as reflected in the police OB but Safaricom clients are getting very frustrated getting their money back from 'criminals' who want to benefit from the 'free' money sent to them. It takes a while for the criminal investigation department dealing with these cases to work on them which is very frustrating to the sender. Safaricom appears not to have a sense of urgency to resolve these issues since they have all the information of their clients and can even trace the transactions as they take place. Again, at the police, they give you very discouraging information to the effect that they doubt if such cases are ever resolved. I believe even as we use technology, there is need for certain mechanisms to be put in place so that clients are not punished and inconvenienced by criminals out there abusing technology and the service providers need to be sensitive to this. How should these emerging technology crimes be handled? Frustrated Jane -----Original Message----- From: kictanet [mailto:kictanet-bounces+info=amwik.org@lists.kictanet.or.ke] On Behalf Of Edith Adera Sent: Thursday, August 30, 2012 6:53 PM To: info@amwik.org Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Kibaki, Raila meddling stalls CCK actions Bwana Ndemo, You state that "I think it will be unfair to make any judgement before you hear from both the President and the Prime Minister." How do you suggest that the industry stakeholders should hear from the 2 Principals as we are all very concerned by what was posted on KICTANET?. Should we have a similar arrangement like Grace did with Eng. Kidenda on the issue of Thika Road?

From the many posts on this list, you can clearly tell that stakeholders have many questions and issues to raise? Most have gone unanswered.

Look forward to your advice. Edith ________________________________________ From: kictanet [kictanet-bounces+eadera=idrc.or.ke@lists.kictanet.or.ke] On Behalf Of bitange@jambo.co.ke [bitange@jambo.co.ke] Sent: Wednesday, August 29, 2012 4:30 PM To: Edith Adera Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Kibaki, Raila meddling stalls CCK actions Solomon, The Nation never accused me of corruption and I never put up a spirited campaign. The Nation simply said that EACC was investigating me for using a direct method in procuring Konza. I questioned their sincerity in publishing the article during the Konza conference when the matter had been in public domain for over a year. I also expressed my feelings towards what I thought was unfair timing. You can read my post once more. I think it will be unfair to make any judgement before you hear from both the President and the Prime Minister. There are structures of communicating with our leadership. As for me, I need time to first check what needs to be said and what cannot be said due to legal implications. I write this while seated at a funeral in Muranga and not having all the resources. It is only fair to say that I cannot comment for now. Ndemo. Sent from my BlackBerryR -----Original Message----- From: Solomon Mb?r? Kamau <solo.mburu@gmail.com> Sender: "kictanet" <kictanet-bounces+bitange=jambo.co.ke@lists.kictanet.or.ke>Date: Wed, 29 Aug 2012 14:41:51 To: <bitange@jambo.co.ke> Cc: KICTAnet ICT Policy Discussions<kictanet@lists.kictanet.or.ke> Subject: Re: [kictanet] Kibaki, Raila meddling stalls CCK actions Dr. Ndemo, even though you've opted to go silent on this one, I think, just like you put up a spirited defence when the Nation accused you of corruption on Konza Tech City, you need to satisfy our curious desire. The Executive, to which by extent you are a part of, should never meddle with the telecommuniction sector since this is a liberalized economy. If you got the said letters from State House and PM's office, let us know - we just can't be held at ransom by a few individuals - even the President who is no longer above the law - to suit their own interests. This state of affair reminds me of JM Kariuki and his ten millionaires and ten million poor. As such, I'm invoking Article 35 (Sub-Article 1 parts a and b and Sub-article 3), of the constitution. Solomon On 29/08/2012, Edith Adera <eadera@idrc.or.ke> wrote:

mmm...conspiracy of silence?

Should we be a community that cannot question the powers that be?

Edith

________________________________________ From: bitange@jambo.co.ke [bitange@jambo.co.ke] Sent: Wednesday, August 29, 2012 1:24 PM To: Edith Adera; kictanet Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Kibaki, Raila meddling stalls CCK actions

Edith, Let me not comment on this issue.

Ndemo.

Sent from my BlackBerryR

-----Original Message----- From: Edith Adera <eadera@idrc.or.ke> Sender: "kictanet" <kictanet-bounces+bitange=jambo.co.ke@lists.kictanet.or.ke>Date: Wed, 29 Aug 2012 06:06:43 To: <bitange@jambo.co.ke> Cc: KICTAnet ICT Policy Discussions<kictanet@lists.kictanet.or.ke> Subject: Re: [kictanet] Kibaki, Raila meddling stalls CCK actions

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people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.

KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.

_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/bitange%40jambo.co .ke The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/eadera%40idrc.or.k e The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/info%40amwik.org The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/dick.omondi%40ke.a irtel.com The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. This email and any file(s) transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. Unauthorised distribution, copying, use or disclosure of the contents to any other person is prohibited. Airtel Networks Kenya Limited does not accept any legal liability for the contents of this message. If you have received this email in error please notify the Systems Administrator, mailadmin@ke.airtel.com. This email and any file(s) transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. Unauthorised distribution, copying, use or disclosure of the contents to any other person is prohibited. Airtel Networks Kenya Limited does not accept any legal liability for the contents of this message. If you have received this email in error please notify the Systems Administrator, mailadmin@ke.airtel.com.