Re: [kictanet] Safaricom SMS Swindlers
Barrack, True it is the charges. I don't know about fair, but if you take Safaricom to court, they can argue that they had no agreement with Telkom to provide that service. What recourse do you have then? Eric Aligula Magolo Senior Policy Analyst Infrastructure and Economic Services Division Kenya Institute for Public Policy Research and Analysis P.O. Box 56445, 00200 Nairobi, Kenya Telephone: +254-20-2719933/4 Fax: +254-20-2719951 E-mail: jairah@kippra.or.ke URL: www.kippra.org First, they ignore you, then they laugh at you, then they fight you, then you win. Mahatma Gandhi "Ex Africa semper aliquid novi" -----Original Message----- From: Barrack Otieno [mailto:otieno.barrack@gmail.com] Sent: Monday, August 27, 2007 5:02 PM To: Eric aligula; KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Safaricom SMS Swindlers Bwana aligula the contentious issues are the charges, with or without the sla's is it fair? On 8/27/07, Eric aligula <jairah@kippra.or.ke> wrote:
Alex,
Does Safaricom have service agreement with Telkom in respect of this service?
Kind regards,
Eric Aligula Magolo Senior Policy Analyst Infrastructure and Economic Services Division Kenya Institute for Public Policy Research and Analysis P.O. Box 56445, 00200 Nairobi, Kenya Telephone: +254-20-2719933/4 Fax: +254-20-2719951 E-mail: jairah@kippra.or.ke
URL: www.kippra.org
First, they ignore you, then they laugh at you, then they fight you, then you win. Mahatma Gandhi "Ex Africa semper aliquid novi"
-----Original Message----- From: Alex Gakuru [mailto:alex.gakuru@yahoo.com] Sent: Monday, August 27, 2007 9:29 AM To: jairah@kippra.or.ke Cc: KICTAnet ICT Policy Discussions Subject: [kictanet] Safaricom SMS Swindlers
Dear Consumer,
It has come to our notice that Safaricom is charging but blocking SMS sent to Telkom Wireless network. Charging for undelivered goods and services is outright theft, and criminal acts under Kenya Laws.
Their Network accepts SMS from Telkom Wireless but replies to these message instantly report "message sending failed" although Safaricom still eat your balance.
We have been at Telcos malpractices since 2005 and now it is time to change the strategies. We are filing a lawsuit against Safaricom Ltd and we need as many petitions as possible. Kindly send your electronic petition directly to me assist our lawyers in filing the suit.
Regards
Alex Gakuru Chairman, ICT Consumers Association of Kenya
____________________________________________________________________________
________ Moody friends. Drama queens. Your life? Nope! - their life, your story. Play Sims Stories at Yahoo! Games. http://sims.yahoo.com/
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-- Barrack O. Otieno Project Discovery P.o. Box 21386 Nairobi 00100 Tel: +254721325277 +254726544442 +254733229925 http://projectdiscovery.or.ke
Thanks Eric, Michael has already clarified the issue and promised a refund to those affected, i however appreciate your argument On 8/27/07, Eric aligula <jairah@kippra.or.ke> wrote:
Barrack,
True it is the charges. I don't know about fair, but if you take Safaricom to court, they can argue that they had no agreement with Telkom to provide that service. What recourse do you have then?
Eric Aligula Magolo Senior Policy Analyst Infrastructure and Economic Services Division Kenya Institute for Public Policy Research and Analysis P.O. Box 56445, 00200 Nairobi, Kenya Telephone: +254-20-2719933/4 Fax: +254-20-2719951 E-mail: jairah@kippra.or.ke
URL: www.kippra.org
First, they ignore you, then they laugh at you, then they fight you, then you win. Mahatma Gandhi "Ex Africa semper aliquid novi"
-----Original Message----- From: Barrack Otieno [mailto:otieno.barrack@gmail.com] Sent: Monday, August 27, 2007 5:02 PM To: Eric aligula; KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Safaricom SMS Swindlers
Bwana aligula the contentious issues are the charges, with or without the sla's is it fair?
On 8/27/07, Eric aligula <jairah@kippra.or.ke> wrote:
Alex,
Does Safaricom have service agreement with Telkom in respect of this service?
Kind regards,
Eric Aligula Magolo Senior Policy Analyst Infrastructure and Economic Services Division Kenya Institute for Public Policy Research and Analysis P.O. Box 56445, 00200 Nairobi, Kenya Telephone: +254-20-2719933/4 Fax: +254-20-2719951 E-mail: jairah@kippra.or.ke
URL: www.kippra.org
First, they ignore you, then they laugh at you, then they fight you, then you win. Mahatma Gandhi "Ex Africa semper aliquid novi"
-----Original Message----- From: Alex Gakuru [mailto:alex.gakuru@yahoo.com] Sent: Monday, August 27, 2007 9:29 AM To: jairah@kippra.or.ke Cc: KICTAnet ICT Policy Discussions Subject: [kictanet] Safaricom SMS Swindlers
Dear Consumer,
It has come to our notice that Safaricom is charging but blocking SMS sent to Telkom Wireless network. Charging for undelivered goods and services is outright theft, and criminal acts under Kenya Laws.
Their Network accepts SMS from Telkom Wireless but replies to these message instantly report "message sending failed" although Safaricom still eat your balance.
We have been at Telcos malpractices since 2005 and now it is time to change the strategies. We are filing a lawsuit against Safaricom Ltd and we need as many petitions as possible. Kindly send your electronic petition directly to me assist our lawyers in filing the suit.
Regards
Alex Gakuru Chairman, ICT Consumers Association of Kenya
____________________________________________________________________________
________ Moody friends. Drama queens. Your life? Nope! - their life, your story. Play Sims Stories at Yahoo! Games. http://sims.yahoo.com/
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-- Barrack O. Otieno Project Discovery P.o. Box 21386 Nairobi 00100 Tel: +254721325277 +254726544442 +254733229925 http://projectdiscovery.or.ke
-- Barrack O. Otieno Project Discovery P.o. Box 21386 Nairobi 00100 Tel: +254721325277 +254726544442 +254733229925 http://projectdiscovery.or.ke
If the messages and calls are getting from one network to another it implies an interconnection agreement already exists. This is could very well be a technical problem involving GSM/CDMA messaging protocols or other reasons which may be non technical. If consumers have been complaining and the provider has nothing to resolve the matter or issue refunds, consumers have a right to seek redress through other avenues. The best and simplest resolution would be for the provider to review their billing records for SMS sent to Telkom Wireless and credit those accounts for billings made while ensuring that the problem does not occur again. In regards to recourse there is plenty of recourse particularly for prepaid accounts as opposed to post paid accounts where the provider has already received funds and failed to deliver a service that has been paid for. On 8/27/07, Eric aligula <jairah@kippra.or.ke> wrote:
Barrack,
True it is the charges. I don't know about fair, but if you take Safaricom to court, they can argue that they had no agreement with Telkom to provide that service. What recourse do you have then?
Eric Aligula Magolo Senior Policy Analyst Infrastructure and Economic Services Division Kenya Institute for Public Policy Research and Analysis P.O. Box 56445, 00200 Nairobi, Kenya Telephone: +254-20-2719933/4 Fax: +254-20-2719951 E-mail: jairah@kippra.or.ke
URL: www.kippra.org
First, they ignore you, then they laugh at you, then they fight you, then you win. Mahatma Gandhi "Ex Africa semper aliquid novi"
-----Original Message----- From: Barrack Otieno [mailto:otieno.barrack@gmail.com] Sent: Monday, August 27, 2007 5:02 PM To: Eric aligula; KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Safaricom SMS Swindlers
Bwana aligula the contentious issues are the charges, with or without the sla's is it fair?
On 8/27/07, Eric aligula <jairah@kippra.or.ke> wrote:
Alex,
Does Safaricom have service agreement with Telkom in respect of this service?
Kind regards,
Eric Aligula Magolo Senior Policy Analyst Infrastructure and Economic Services Division Kenya Institute for Public Policy Research and Analysis P.O. Box 56445, 00200 Nairobi, Kenya Telephone: +254-20-2719933/4 Fax: +254-20-2719951 E-mail: jairah@kippra.or.ke
URL: www.kippra.org
First, they ignore you, then they laugh at you, then they fight you, then you win. Mahatma Gandhi "Ex Africa semper aliquid novi"
-----Original Message----- From: Alex Gakuru [mailto:alex.gakuru@yahoo.com] Sent: Monday, August 27, 2007 9:29 AM To: jairah@kippra.or.ke Cc: KICTAnet ICT Policy Discussions Subject: [kictanet] Safaricom SMS Swindlers
Dear Consumer,
It has come to our notice that Safaricom is charging but blocking SMS sent to Telkom Wireless network. Charging for undelivered goods and services is outright theft, and criminal acts under Kenya Laws.
Their Network accepts SMS from Telkom Wireless but replies to these message instantly report "message sending failed" although Safaricom still eat your balance.
We have been at Telcos malpractices since 2005 and now it is time to change the strategies. We are filing a lawsuit against Safaricom Ltd and we need as many petitions as possible. Kindly send your electronic petition directly to me assist our lawyers in filing the suit.
Regards
Alex Gakuru Chairman, ICT Consumers Association of Kenya
____________________________________________________________________________
________ Moody friends. Drama queens. Your life? Nope! - their life, your story. Play Sims Stories at Yahoo! Games. http://sims.yahoo.com/
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-- Barrack O. Otieno Project Discovery P.o. Box 21386 Nairobi 00100 Tel: +254721325277 +254726544442 +254733229925 http://projectdiscovery.or.ke
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As a user of both networks, the messages have been flowing too well from both networks until some time ago ( I think on 10thof this month) , when they became erratic, and finally one leg. (TKL to Safaricom only). This certainly means it is not a technical issue, but rather may be another issue that the two operators need to come out and tell Kenyans. Being robbed blind like this in our own soil is not good. Lawsuits that may ensue may not augur well for our economy, more so if the courts establish the case of a provider abusing a dominant position or some other underhand tactics in the marketplace. Remember the case of British Airways and Virgin Airlines being slapped with serious fines in the US?? ----- Original Message ----- From: Mike Theuri <mike.theuri@gmail.com> Date: Monday, August 27, 2007 6:10 pm Subject: Re: [kictanet] Safaricom SMS Swindlers
If the messages and calls are getting from one network to another it implies an interconnection agreement already exists. This is could very well be a technical problem involving GSM/CDMA messaging protocols or other reasons which may be non technical. If consumers have been complaining and the provider has nothing to resolve the matter or issue refunds, consumers have a right to seek redress through other avenues.
The best and simplest resolution would be for the provider to review their billing records for SMS sent to Telkom Wireless and credit those accounts for billings made while ensuring that the problem does not occur again. In regards to recourse there is plenty of recourse particularly for prepaid accounts as opposed to post paid accounts where the provider has already received funds and failed to deliver a service that has been paid for.
On 8/27/07, Eric aligula <jairah@kippra.or.ke> wrote:
Barrack,
True it is the charges. I don't know about fair, but if you take Safaricom to court, they can argue that they had no agreement with Telkom to provide that service. What recourse do you have then?
Eric Aligula Magolo Senior Policy Analyst Infrastructure and Economic Services Division Kenya Institute for Public Policy Research and Analysis P.O. Box 56445, 00200 Nairobi, Kenya Telephone: +254-20-2719933/4 Fax: +254-20-2719951 E-mail: jairah@kippra.or.ke
URL: www.kippra.org
First, they ignore you, then they laugh at you, then they fight you, then you win. Mahatma Gandhi "Ex Africa semper aliquid novi"
-----Original Message----- From: Barrack Otieno [mailto:otieno.barrack@gmail.com] Sent: Monday, August 27, 2007 5:02 PM To: Eric aligula; KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Safaricom SMS Swindlers
Bwana aligula the contentious issues are the charges, with or without> the sla's is it fair?
On 8/27/07, Eric aligula <jairah@kippra.or.ke> wrote:
Alex,
Does Safaricom have service agreement with Telkom in respect of this service?
Kind regards,
Eric Aligula Magolo Senior Policy Analyst Infrastructure and Economic Services Division Kenya Institute for Public Policy Research and Analysis P.O. Box 56445, 00200 Nairobi, Kenya Telephone: +254-20-2719933/4 Fax: +254-20-2719951 E-mail: jairah@kippra.or.ke
URL: www.kippra.org
First, they ignore you, then they laugh at you, then they fight you, then you win. Mahatma Gandhi "Ex Africa semper aliquid novi"
-----Original Message----- From: Alex Gakuru [mailto:alex.gakuru@yahoo.com] Sent: Monday, August 27, 2007 9:29 AM To: jairah@kippra.or.ke Cc: KICTAnet ICT Policy Discussions Subject: [kictanet] Safaricom SMS Swindlers
Dear Consumer,
It has come to our notice that Safaricom is charging but blocking SMS sent to Telkom Wireless network. Charging for undelivered goods and services is outright theft, and criminal acts under Kenya Laws.
Their Network accepts SMS from Telkom Wireless but replies to these message instantly report "message sending failed" although Safaricom still eat your balance.
We have been at Telcos malpractices since 2005 and now it is time to change the strategies. We are filing a lawsuit against Safaricom Ltd and we need as many petitions as possible. Kindly send your electronic petition directly to me assist our lawyers in filing the suit.
Regards
Alex Gakuru Chairman, ICT Consumers Association of Kenya
____________________________________________________________________________> > ________
Moody friends. Drama queens. Your life? Nope! - their life, your story. Play Sims Stories at Yahoo! Games. http://sims.yahoo.com/
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-- Barrack O. Otieno Project Discovery P.o. Box 21386 Nairobi 00100 Tel: +254721325277 +254726544442 +254733229925 http://projectdiscovery.or.ke
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participants (4)
-
Barrack Otieno -
Eric aligula -
infoļ¼ aja.co.ke -
Mike Theuri