KPLC should embrace technology and save kenyans millions
Dear KPLC, Here is a brief picture(example from what I have experienced in last 1 year) that is disturbing and unfortunately resonates with millions of Kenyans privileged to have power in their houses/offices: Month Bill Meter reading 1-5 Average 1000 KES Estimate 6 - 8 Average 1100 KES Estimate 9 17000 KES Meter reading Now: If KPLC invested in locally developed and available technology, customers can actually monitor their electricity usage, versus the readings on their meters and what is shown on the invoices. The sad story about these fluctuations is that KPLC insists that you must pay the higher amounts, then go to their ever unending queue at electricity house (good luck if you have a car because parking in Nairobi is another nightmare), where a customer care agent (with no etiquette) will tell you to produce all receipts for the year to sort out your problem. Now, I work along Mombasa road, which means that I have to halt my income generating engagements to navigate through unending traffic so that I can go queue for hours and face a customer care agent that will rudely handle my case, to no conclusion and brace myself for another such session in less than a year later! Any affordable solar solutions out there for apartment duelers? Because I terribly need one. Edwin
Edwin,Listers, The fundamental question to ask is whether there is any motivation or incentive for a monopoly to be efficient for the benefit of customers? It is often primarily about self-interest and customer is secondary. After all,they know you have no choice! John Kariuki --- On Thu, 16/9/10, Edwin Onchari <eonchari@lynxbits.com> wrote: From: Edwin Onchari <eonchari@lynxbits.com> Subject: [kictanet] KPLC should embrace technology and save kenyans millions To: ngethe.kariuki2007@yahoo.co.uk Cc: "KICTAnet ICT Policy Discussions" <kictanet@lists.kictanet.or.ke> Date: Thursday, 16 September, 2010, 13:36 Dear KPLC, Here is a brief picture(example from what I have experienced in last 1 year) that is disturbing and unfortunately resonates with millions of Kenyans privileged to have power in their houses/offices: Month Bill Meter reading 1-5 Average 1000 KES Estimate 6 - 8 Average 1100 KES Estimate 9 17000 KES Meter reading Now: If KPLC invested in locally developed and available technology, customers can actually monitor their electricity usage, versus the readings on their meters and what is shown on the invoices. The sad story about these fluctuations is that KPLC insists that you must pay the higher amounts, then go to their ever unending queue at electricity house (good luck if you have a car because parking in Nairobi is another nightmare), where a customer care agent (with no etiquette) will tell you to produce all receipts for the year to sort out your problem. Now, I work along Mombasa road, which means that I have to halt my income generating engagements to navigate through unending traffic so that I can go queue for hours and face a customer care agent that will rudely handle my case, to no conclusion and brace myself for another such session in less than a year later! Any affordable solar solutions out there for apartment duelers? Because I terribly need one. Edwin -----Inline Attachment Follows----- _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: ngethe.kariuki2007@yahoo.co.uk Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/ngethe.kariuki2007%40ya...
participants (2)
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Edwin Onchari -
John Kariuki