There has always been complains and concerns raised on the emergency service numbers 999. As a result, the enterprising Kenyan's amongst us have opted to provide similar emergency numbers that come at a fee to its subscribers i.e the 911 service. On the other hand, we are seeking to provide BPO for multi-nationals and others at significant investment costs. While i support the initiative and its opportunities, i believe we also need to review the local opportunities for outsourcing that may come with a less 'investment price tag'. With this in mind is the 999 service which is a national service to 32M plus Kenyans ... that would probably be the largest call center. If this was to work am would be certain most of the other call center requiring service providers would follow suit. Regards, -- Michuki Mwangi KENIC
Michuki, the problem with our 999 is complex. Apart from the fact that it rarely works (goes thro), i suspect that if it did go thro' it may not make a difference. Imagine u r being attacked by Mungikis at your residence, u pick up your phone, dial 999 or 911 and the local BPO provider efficiently links to your nearest police station. Its only early evening (8.30pm) and you feel lucky as the Policeman at the other end picks up the phone...but then you realise your luck is out because he says, he has no fuel and/or a car to bring his 'mboys' to your rescue...u suddenly realise your problem was much bigger than the BPO - local or otherwise. walu. --- Michuki Mwangi <[email protected]> wrote:
There has always been complains and concerns raised on the emergency service numbers 999. As a result, the enterprising Kenyan's amongst us have opted to provide similar emergency numbers that come at a fee to its subscribers i.e the 911 service.
On the other hand, we are seeking to provide BPO for multi-nationals and others at significant investment costs. While i support the initiative and its opportunities, i believe we also need to review the local opportunities for outsourcing that may come with a less 'investment price tag'. With this in mind is the 999 service which is a national service to 32M plus Kenyans ... that would probably be the largest call center.
If this was to work am would be certain most of the other call center requiring service providers would follow suit.
Regards,
-- Michuki Mwangi KENIC
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Walu, John Walubengo wrote:
Michuki,
the problem with our 999 is complex. Apart from the fact that it rarely works (goes thro), i suspect that if it did go thro' it may not make a difference.
Maybe we need to rethink this opinion. How do we know if it makes a difference if the call is never answered?. How would we know if the attitude is responsive unless we have a meter?. Ideally, the BPO would take in the call, and send out a notice to the local area authorities. In this case if the authorities dont respond - we can squarely point fingers. As it is - i have no one to point a finger to at this point it time. The 999 service doesn't work yet when we are setting up any telecommunications service we have to give due consideration to emergency services!. Clearly, that investment needs to serve its purpose. Regards, -- Michuki Mwangi KENIC
participants (2)
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John Walubengo -
Michuki Mwangi