Newest Name for AID ? Impact Sourcing ...
First, they called is Social Entrepreneurship, Then impact Investing ....now its Impact Sourcing ....... http://www.rockefellerfoundation.org/news/press-releases/rockefeller-foundat... Press Releases ShareThis Rockefeller Foundation to Foster Impact Sourcing in Africa: Poverty Reduction through ICT Jobs June 17, 2011 / Press Releases *New York, NY*—A new report funded by the Rockefeller Foundation estimates that the field of Impact Sourcing, employing socioeconomically disadvantaged people in Business Process Outsourcing (BPO) centers, is currently $4.5 billion and has the potential to reach $20 billion and employ 780,000 by 2015. The report, conducted by Monitor Group, suggests a strong business case for Impact Sourcing, which can provide high-quality, reliable services at prices that are at least competitive with traditional BPO centers and, in some cases, almost 40 percent lower than what traditional providers can offer. The findings, contained in the new working paper, *Job Creation through Building the Field of Impact Sourcing<http://www.monitor.com/Portals/0/MonitorContent/imported/MonitorUnitedStates/Articles/PDFs/Monitor_Job_Creation_Through_Building_the_Field_of_Impact_Sourcing_6_16_11.pdf>, *also finds significant potential for poverty alleviation because Impact Sourcing workers can earn incomes up to 100 percent over alternative employment options. The working paper is part of the Rockefeller Foundation’s Poverty Reduction through Information and Digital Employment (PRIDE) work. Through PRIDE, the Rockefeller Foundation plans to support the development and testing of Impact Sourcing business models, support research on interventions and continue to build the network of key Impact Sourcing stakeholders to advance the field. Impact Sourcing employs individuals with limited opportunity for sustainable employment as principal workers in Business Process Outsourcing (BPO) centers to provide high-quality, information-based services to domestic and international public and private-sector clients. “Harnessing the global BPO trend, PRIDE exemplifies the Rockefeller Foundation’s commitment to promoting growth with equity, in which the poor and vulnerable have more access to opportunities, such as ICT employment,” said Dr. James Nyoro, Managing Director, Africa. “The Foundation is proud to partner with Monitor on this important research, which drives the idea that employing low-income workers will provide them with sustainable income which can lead to positive social outcomes, ultimately helping to improve livelihoods and build relevant skills for employment in the fast growing ICT sector.” *Job Creation through Building the Field of Impact Sourcing<http://www.monitor.com/Portals/0/MonitorContent/imported/MonitorUnitedStates/Articles/PDFs/Monitor_Job_Creation_Through_Building_the_Field_of_Impact_Sourcing_6_16_11.pdf> *features case studies on current Impact Sourcing models in Africa, India and other regions, including those of Foundation grantees like Digital Divide Data, a social enterprise with the objective of creating jobs for poor and disadvantaged youth in Cambodia, Laos and Kenya; and Samasource, an intermediary that markets and sells Impact Sourcing services to clients based in the United States and United Kingdom. “Based on more than 120 interviews across 13 countries with Impact Sourcing managers, providers of BPO services, outsourcing experts, employees, outsourcing clients, government officials, and other individuals linked to the Impact Sourcing space, this analysis creates a shared understanding of the current situation, the size of the opportunity and action agenda necessary to build this field,” said Michael Kubzansky, Global Heald of the Monitor Inclusive Markets Initiative. * * *The Rockefeller Foundation* The Rockefeller Foundation’s mission to promote the well-being of people throughout the world has remained unchanged since its founding in 1913. Today, that mission is applied to an era of rapid globalization. Our vision is that this century will be one in which globalization’s benefits are more widely shared and its challenges are more easily weathered. To realize this vision, the Foundation seeks to achieve two fundamental goals in our work. First, we seek to build resilience that enhances individual, community and institutional capacity to survive, adapt, and grow in the face of acute crises and chronic stresses. Second, we seek to promote growth with equity in which the poor and vulnerable have more access to opportunities that improve their lives. In order to achieve these goals, the Foundation constructs its work into time-bound initiatives that have defined objectives and strategies for impact. These initiatives address challenges that lie either within or at the intersections of five issue areas: basic survival safeguards, global health, environment and climate change, urbanization, and social and economic security. * * *About Monitor Group* Monitor works with the world's leading corporations, governments and social sector organizations to drive growth in ways that are most important to them. Monitor Group offers a range of services—advisory, capability-building and capital services—designed to unlock the challenges of achieving sustainable growth. Monitor brings leading-edge ideas, approaches and methods to bear on clients' toughest problems and biggest opportunities. Headquartered in Cambridge, Massachusetts, the firm employs more than 1,500 people in 18 countries worldwide. For more information, visit www.monitor.com. Monitor Inclusive Markets (MIM) catalyzes support for market-based solutions to social challenges. MIM does this by understanding and improving the business models of enterprises currently engaging people that live at the bottom of the economic pyramid, particularly helping these enterprises reach scale and commercial viability. For more information, visit www.mim.monitor.com. ### For media inquiries, please contact: Svetlana Vaisman <[email protected]> 917-975-5318
Not quite aid, leans more towards trade (or traid). Players like Samasource have helped BPOs here get started. Kind regards, *Muchiri* Nyaggah Principal Partner @muchiri +254 722 506400 Semacraft.com On Tue, Jun 21, 2011 at 4:34 PM, Agosta Liko <[email protected]> wrote:
First, they called is Social Entrepreneurship, Then impact Investing ....now its Impact Sourcing .......
http://www.rockefellerfoundation.org/news/press-releases/rockefeller-foundat...
Press Releases ShareThis Rockefeller Foundation to Foster Impact Sourcing in Africa: Poverty Reduction through ICT Jobs June 17, 2011 / Press Releases
*New York, NY*—A new report funded by the Rockefeller Foundation estimates that the field of Impact Sourcing, employing socioeconomically disadvantaged people in Business Process Outsourcing (BPO) centers, is currently $4.5 billion and has the potential to reach $20 billion and employ 780,000 by 2015. The report, conducted by Monitor Group, suggests a strong business case for Impact Sourcing, which can provide high-quality, reliable services at prices that are at least competitive with traditional BPO centers and, in some cases, almost 40 percent lower than what traditional providers can offer.
The findings, contained in the new working paper, *Job Creation through Building the Field of Impact Sourcing<http://www.monitor.com/Portals/0/MonitorContent/imported/MonitorUnitedStates/Articles/PDFs/Monitor_Job_Creation_Through_Building_the_Field_of_Impact_Sourcing_6_16_11.pdf>, *also finds significant potential for poverty alleviation because Impact Sourcing workers can earn incomes up to 100 percent over alternative employment options.
The working paper is part of the Rockefeller Foundation’s Poverty Reduction through Information and Digital Employment (PRIDE) work. Through PRIDE, the Rockefeller Foundation plans to support the development and testing of Impact Sourcing business models, support research on interventions and continue to build the network of key Impact Sourcing stakeholders to advance the field.
Impact Sourcing employs individuals with limited opportunity for sustainable employment as principal workers in Business Process Outsourcing (BPO) centers to provide high-quality, information-based services to domestic and international public and private-sector clients.
“Harnessing the global BPO trend, PRIDE exemplifies the Rockefeller Foundation’s commitment to promoting growth with equity, in which the poor and vulnerable have more access to opportunities, such as ICT employment,” said Dr. James Nyoro, Managing Director, Africa. “The Foundation is proud to partner with Monitor on this important research, which drives the idea that employing low-income workers will provide them with sustainable income which can lead to positive social outcomes, ultimately helping to improve livelihoods and build relevant skills for employment in the fast growing ICT sector.”
*Job Creation through Building the Field of Impact Sourcing<http://www.monitor.com/Portals/0/MonitorContent/imported/MonitorUnitedStates/Articles/PDFs/Monitor_Job_Creation_Through_Building_the_Field_of_Impact_Sourcing_6_16_11.pdf> *features case studies on current Impact Sourcing models in Africa, India and other regions, including those of Foundation grantees like Digital Divide Data, a social enterprise with the objective of creating jobs for poor and disadvantaged youth in Cambodia, Laos and Kenya; and Samasource, an intermediary that markets and sells Impact Sourcing services to clients based in the United States and United Kingdom.
“Based on more than 120 interviews across 13 countries with Impact Sourcing managers, providers of BPO services, outsourcing experts, employees, outsourcing clients, government officials, and other individuals linked to the Impact Sourcing space, this analysis creates a shared understanding of the current situation, the size of the opportunity and action agenda necessary to build this field,” said Michael Kubzansky, Global Heald of the Monitor Inclusive Markets Initiative.
* *
*The Rockefeller Foundation*
The Rockefeller Foundation’s mission to promote the well-being of people throughout the world has remained unchanged since its founding in 1913. Today, that mission is applied to an era of rapid globalization. Our vision is that this century will be one in which globalization’s benefits are more widely shared and its challenges are more easily weathered. To realize this vision, the Foundation seeks to achieve two fundamental goals in our work. First, we seek to build resilience that enhances individual, community and institutional capacity to survive, adapt, and grow in the face of acute crises and chronic stresses. Second, we seek to promote growth with equity in which the poor and vulnerable have more access to opportunities that improve their lives. In order to achieve these goals, the Foundation constructs its work into time-bound initiatives that have defined objectives and strategies for impact. These initiatives address challenges that lie either within or at the intersections of five issue areas: basic survival safeguards, global health, environment and climate change, urbanization, and social and economic security.
* *
*About Monitor Group*
Monitor works with the world's leading corporations, governments and social sector organizations to drive growth in ways that are most important to them. Monitor Group offers a range of services—advisory, capability-building and capital services—designed to unlock the challenges of achieving sustainable growth. Monitor brings leading-edge ideas, approaches and methods to bear on clients' toughest problems and biggest opportunities. Headquartered in Cambridge, Massachusetts, the firm employs more than 1,500 people in 18 countries worldwide. For more information, visit www.monitor.com.
Monitor Inclusive Markets (MIM) catalyzes support for market-based solutions to social challenges. MIM does this by understanding and improving the business models of enterprises currently engaging people that live at the bottom of the economic pyramid, particularly helping these enterprises reach scale and commercial viability. For more information, visit www.mim.monitor.com.
### For media inquiries, please contact: Svetlana Vaisman <[email protected]> 917-975-5318
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
In Kenya, the greatest impact from such an initiative will only be felt if government activity was to be heightened through funding projects such as digitization, etc..effectively sidestepping the need for government to get into tendering processes - which have marginalized the youth and disadvantaged. Edwin From: [email protected] [mailto:[email protected]] On Behalf Of Muchiri Nyaggah Sent: Tuesday, June 21, 2011 4:57 PM To: Edwin Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Newest Name for AID ? Impact Sourcing ... Not quite aid, leans more towards trade (or traid). Players like Samasource have helped BPOs here get started. Kind regards, Muchiri Nyaggah Principal Partner @muchiri +254 722 506400 Semacraft.com On Tue, Jun 21, 2011 at 4:34 PM, Agosta Liko <[email protected]> wrote: First, they called is Social Entrepreneurship, Then impact Investing ....now its Impact Sourcing ....... http://www.rockefellerfoundation.org/news/press-releases/rockefeller-foundat ion-foster-impact Press Releases ShareThis Rockefeller Foundation to Foster Impact Sourcing in Africa: Poverty Reduction through ICT Jobs June 17, 2011 / Press Releases New York, NY-A new report funded by the Rockefeller Foundation estimates that the field of Impact Sourcing, employing socioeconomically disadvantaged people in Business Process Outsourcing (BPO) centers, is currently $4.5 billion and has the potential to reach $20 billion and employ 780,000 by 2015. The report, conducted by Monitor Group, suggests a strong business case for Impact Sourcing, which can provide high-quality, reliable services at prices that are at least competitive with traditional BPO centers and, in some cases, almost 40 percent lower than what traditional providers can offer. The findings, contained in the new working paper, Job Creation through Building the Field of Impact Sourcing <http://www.monitor.com/Portals/0/MonitorContent/imported/MonitorUnitedState s/Articles/PDFs/Monitor_Job_Creation_Through_Building_the_Field_of_Impact_So urcing_6_16_11.pdf> , also finds significant potential for poverty alleviation because Impact Sourcing workers can earn incomes up to 100 percent over alternative employment options. The working paper is part of the Rockefeller Foundation's Poverty Reduction through Information and Digital Employment (PRIDE) work. Through PRIDE, the Rockefeller Foundation plans to support the development and testing of Impact Sourcing business models, support research on interventions and continue to build the network of key Impact Sourcing stakeholders to advance the field. Impact Sourcing employs individuals with limited opportunity for sustainable employment as principal workers in Business Process Outsourcing (BPO) centers to provide high-quality, information-based services to domestic and international public and private-sector clients. "Harnessing the global BPO trend, PRIDE exemplifies the Rockefeller Foundation's commitment to promoting growth with equity, in which the poor and vulnerable have more access to opportunities, such as ICT employment," said Dr. James Nyoro, Managing Director, Africa. "The Foundation is proud to partner with Monitor on this important research, which drives the idea that employing low-income workers will provide them with sustainable income which can lead to positive social outcomes, ultimately helping to improve livelihoods and build relevant skills for employment in the fast growing ICT sector." Job Creation through Building the Field of Impact Sourcing <http://www.monitor.com/Portals/0/MonitorContent/imported/MonitorUnitedState s/Articles/PDFs/Monitor_Job_Creation_Through_Building_the_Field_of_Impact_So urcing_6_16_11.pdf> features case studies on current Impact Sourcing models in Africa, India and other regions, including those of Foundation grantees like Digital Divide Data, a social enterprise with the objective of creating jobs for poor and disadvantaged youth in Cambodia, Laos and Kenya; and Samasource, an intermediary that markets and sells Impact Sourcing services to clients based in the United States and United Kingdom. "Based on more than 120 interviews across 13 countries with Impact Sourcing managers, providers of BPO services, outsourcing experts, employees, outsourcing clients, government officials, and other individuals linked to the Impact Sourcing space, this analysis creates a shared understanding of the current situation, the size of the opportunity and action agenda necessary to build this field," said Michael Kubzansky, Global Heald of the Monitor Inclusive Markets Initiative. The Rockefeller Foundation The Rockefeller Foundation's mission to promote the well-being of people throughout the world has remained unchanged since its founding in 1913. Today, that mission is applied to an era of rapid globalization. Our vision is that this century will be one in which globalization's benefits are more widely shared and its challenges are more easily weathered. To realize this vision, the Foundation seeks to achieve two fundamental goals in our work. First, we seek to build resilience that enhances individual, community and institutional capacity to survive, adapt, and grow in the face of acute crises and chronic stresses. Second, we seek to promote growth with equity in which the poor and vulnerable have more access to opportunities that improve their lives. In order to achieve these goals, the Foundation constructs its work into time-bound initiatives that have defined objectives and strategies for impact. These initiatives address challenges that lie either within or at the intersections of five issue areas: basic survival safeguards, global health, environment and climate change, urbanization, and social and economic security. About Monitor Group Monitor works with the world's leading corporations, governments and social sector organizations to drive growth in ways that are most important to them. Monitor Group offers a range of services-advisory, capability-building and capital services-designed to unlock the challenges of achieving sustainable growth. Monitor brings leading-edge ideas, approaches and methods to bear on clients' toughest problems and biggest opportunities. Headquartered in Cambridge, Massachusetts, the firm employs more than 1,500 people in 18 countries worldwide. For more information, visit www.monitor.com <http://www.monitor.com/> . Monitor Inclusive Markets (MIM) catalyzes support for market-based solutions to social challenges. MIM does this by understanding and improving the business models of enterprises currently engaging people that live at the bottom of the economic pyramid, particularly helping these enterprises reach scale and commercial viability. For more information, visit www.mim.monitor.com <http://www.mim.monitor.com/> . ### For media inquiries, please contact: Svetlana Vaisman <mailto:[email protected]> 917-975-5318 _______________________________________________ kictanet mailing list [email protected] http://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/muchiri%40semacraft.com The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
How did Samasource help BPOs get started? I don't remember Nik Nesbitt from KenCall, for example, talking about Samasource (but maybe I wasn't paying enough attention). I do remember Nik Nesbitt and a number of others talking about perception issues: that Kenya is not seen as a BPO market internationally, it's not on anyone's radar screen, the operations are still too small to carry weight etc. I very much doubt that an NGO-type outfit like Samasource, with people in refugee camps, does much to create a perception of Kenya as a punchy, professional, grown-up BPO player. On 21 June 2011 16:57, Muchiri Nyaggah <[email protected]> wrote:
Not quite aid, leans more towards trade (or traid). Players like Samasource have helped BPOs here get started.
Kind regards,
*Muchiri* Nyaggah
Principal Partner
@muchiri
+254 722 506400
Semacraft.com
On Tue, Jun 21, 2011 at 4:34 PM, Agosta Liko <[email protected]> wrote:
First, they called is Social Entrepreneurship, Then impact Investing ....now its Impact Sourcing .......
http://www.rockefellerfoundation.org/news/press-releases/rockefeller-foundat...
Press Releases ShareThis Rockefeller Foundation to Foster Impact Sourcing in Africa: Poverty Reduction through ICT Jobs June 17, 2011 / Press Releases
*New York, NY*—A new report funded by the Rockefeller Foundation estimates that the field of Impact Sourcing, employing socioeconomically disadvantaged people in Business Process Outsourcing (BPO) centers, is currently $4.5 billion and has the potential to reach $20 billion and employ 780,000 by 2015. The report, conducted by Monitor Group, suggests a strong business case for Impact Sourcing, which can provide high-quality, reliable services at prices that are at least competitive with traditional BPO centers and, in some cases, almost 40 percent lower than what traditional providers can offer.
The findings, contained in the new working paper, *Job Creation through Building the Field of Impact Sourcing<http://www.monitor.com/Portals/0/MonitorContent/imported/MonitorUnitedStates/Articles/PDFs/Monitor_Job_Creation_Through_Building_the_Field_of_Impact_Sourcing_6_16_11.pdf>, *also finds significant potential for poverty alleviation because Impact Sourcing workers can earn incomes up to 100 percent over alternative employment options.
The working paper is part of the Rockefeller Foundation’s Poverty Reduction through Information and Digital Employment (PRIDE) work. Through PRIDE, the Rockefeller Foundation plans to support the development and testing of Impact Sourcing business models, support research on interventions and continue to build the network of key Impact Sourcing stakeholders to advance the field.
Impact Sourcing employs individuals with limited opportunity for sustainable employment as principal workers in Business Process Outsourcing (BPO) centers to provide high-quality, information-based services to domestic and international public and private-sector clients.
“Harnessing the global BPO trend, PRIDE exemplifies the Rockefeller Foundation’s commitment to promoting growth with equity, in which the poor and vulnerable have more access to opportunities, such as ICT employment,” said Dr. James Nyoro, Managing Director, Africa. “The Foundation is proud to partner with Monitor on this important research, which drives the idea that employing low-income workers will provide them with sustainable income which can lead to positive social outcomes, ultimately helping to improve livelihoods and build relevant skills for employment in the fast growing ICT sector.”
*Job Creation through Building the Field of Impact Sourcing<http://www.monitor.com/Portals/0/MonitorContent/imported/MonitorUnitedStates/Articles/PDFs/Monitor_Job_Creation_Through_Building_the_Field_of_Impact_Sourcing_6_16_11.pdf> *features case studies on current Impact Sourcing models in Africa, India and other regions, including those of Foundation grantees like Digital Divide Data, a social enterprise with the objective of creating jobs for poor and disadvantaged youth in Cambodia, Laos and Kenya; and Samasource, an intermediary that markets and sells Impact Sourcing services to clients based in the United States and United Kingdom.
“Based on more than 120 interviews across 13 countries with Impact Sourcing managers, providers of BPO services, outsourcing experts, employees, outsourcing clients, government officials, and other individuals linked to the Impact Sourcing space, this analysis creates a shared understanding of the current situation, the size of the opportunity and action agenda necessary to build this field,” said Michael Kubzansky, Global Heald of the Monitor Inclusive Markets Initiative.
* *
*The Rockefeller Foundation*
The Rockefeller Foundation’s mission to promote the well-being of people throughout the world has remained unchanged since its founding in 1913. Today, that mission is applied to an era of rapid globalization. Our vision is that this century will be one in which globalization’s benefits are more widely shared and its challenges are more easily weathered. To realize this vision, the Foundation seeks to achieve two fundamental goals in our work. First, we seek to build resilience that enhances individual, community and institutional capacity to survive, adapt, and grow in the face of acute crises and chronic stresses. Second, we seek to promote growth with equity in which the poor and vulnerable have more access to opportunities that improve their lives. In order to achieve these goals, the Foundation constructs its work into time-bound initiatives that have defined objectives and strategies for impact. These initiatives address challenges that lie either within or at the intersections of five issue areas: basic survival safeguards, global health, environment and climate change, urbanization, and social and economic security.
* *
*About Monitor Group*
Monitor works with the world's leading corporations, governments and social sector organizations to drive growth in ways that are most important to them. Monitor Group offers a range of services—advisory, capability-building and capital services—designed to unlock the challenges of achieving sustainable growth. Monitor brings leading-edge ideas, approaches and methods to bear on clients' toughest problems and biggest opportunities. Headquartered in Cambridge, Massachusetts, the firm employs more than 1,500 people in 18 countries worldwide. For more information, visit www.monitor.com.
Monitor Inclusive Markets (MIM) catalyzes support for market-based solutions to social challenges. MIM does this by understanding and improving the business models of enterprises currently engaging people that live at the bottom of the economic pyramid, particularly helping these enterprises reach scale and commercial viability. For more information, visit www.mim.monitor.com.
### For media inquiries, please contact: Svetlana Vaisman <[email protected]> 917-975-5318
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Andrea Bohnstedt <http://ke.linkedin.com/in/andreabohnstedt> Publisher +254 720 960 322 www.ratio-magazine.com Find/post East Africa careers<http://www.ratio-magazine.com/careers/index.php> Find/post conferences, workshops, trainings, other business events<http://www.ratio-magazine.com/businessevents/index.php>
Two years ago, I stumbled over this little Samasource PR clip: http://www.huffingtonpost.com/2009/10/13/iphone-app-provides-kenya_n_318692.... As you can see from the comments underneath, it was probably at a slightly undersugared, over-caffeinated moment of my day :) On 21 June 2011 17:22, Andrea Bohnstedt <[email protected]
wrote:
How did Samasource help BPOs get started? I don't remember Nik Nesbitt from KenCall, for example, talking about Samasource (but maybe I wasn't paying enough attention).
I do remember Nik Nesbitt and a number of others talking about perception issues: that Kenya is not seen as a BPO market internationally, it's not on anyone's radar screen, the operations are still too small to carry weight etc. I very much doubt that an NGO-type outfit like Samasource, with people in refugee camps, does much to create a perception of Kenya as a punchy, professional, grown-up BPO player.
On 21 June 2011 16:57, Muchiri Nyaggah <[email protected]> wrote:
Not quite aid, leans more towards trade (or traid). Players like Samasource have helped BPOs here get started.
Kind regards,
*Muchiri* Nyaggah
Principal Partner
@muchiri
+254 722 506400
Semacraft.com
On Tue, Jun 21, 2011 at 4:34 PM, Agosta Liko <[email protected]> wrote:
First, they called is Social Entrepreneurship, Then impact Investing ....now its Impact Sourcing .......
http://www.rockefellerfoundation.org/news/press-releases/rockefeller-foundat...
Press Releases ShareThis Rockefeller Foundation to Foster Impact Sourcing in Africa: Poverty Reduction through ICT Jobs June 17, 2011 / Press Releases
*New York, NY*—A new report funded by the Rockefeller Foundation estimates that the field of Impact Sourcing, employing socioeconomically disadvantaged people in Business Process Outsourcing (BPO) centers, is currently $4.5 billion and has the potential to reach $20 billion and employ 780,000 by 2015. The report, conducted by Monitor Group, suggests a strong business case for Impact Sourcing, which can provide high-quality, reliable services at prices that are at least competitive with traditional BPO centers and, in some cases, almost 40 percent lower than what traditional providers can offer.
The findings, contained in the new working paper, *Job Creation through Building the Field of Impact Sourcing<http://www.monitor.com/Portals/0/MonitorContent/imported/MonitorUnitedStates/Articles/PDFs/Monitor_Job_Creation_Through_Building_the_Field_of_Impact_Sourcing_6_16_11.pdf>, *also finds significant potential for poverty alleviation because Impact Sourcing workers can earn incomes up to 100 percent over alternative employment options.
The working paper is part of the Rockefeller Foundation’s Poverty Reduction through Information and Digital Employment (PRIDE) work. Through PRIDE, the Rockefeller Foundation plans to support the development and testing of Impact Sourcing business models, support research on interventions and continue to build the network of key Impact Sourcing stakeholders to advance the field.
Impact Sourcing employs individuals with limited opportunity for sustainable employment as principal workers in Business Process Outsourcing (BPO) centers to provide high-quality, information-based services to domestic and international public and private-sector clients.
“Harnessing the global BPO trend, PRIDE exemplifies the Rockefeller Foundation’s commitment to promoting growth with equity, in which the poor and vulnerable have more access to opportunities, such as ICT employment,” said Dr. James Nyoro, Managing Director, Africa. “The Foundation is proud to partner with Monitor on this important research, which drives the idea that employing low-income workers will provide them with sustainable income which can lead to positive social outcomes, ultimately helping to improve livelihoods and build relevant skills for employment in the fast growing ICT sector.”
*Job Creation through Building the Field of Impact Sourcing<http://www.monitor.com/Portals/0/MonitorContent/imported/MonitorUnitedStates/Articles/PDFs/Monitor_Job_Creation_Through_Building_the_Field_of_Impact_Sourcing_6_16_11.pdf> *features case studies on current Impact Sourcing models in Africa, India and other regions, including those of Foundation grantees like Digital Divide Data, a social enterprise with the objective of creating jobs for poor and disadvantaged youth in Cambodia, Laos and Kenya; and Samasource, an intermediary that markets and sells Impact Sourcing services to clients based in the United States and United Kingdom.
“Based on more than 120 interviews across 13 countries with Impact Sourcing managers, providers of BPO services, outsourcing experts, employees, outsourcing clients, government officials, and other individuals linked to the Impact Sourcing space, this analysis creates a shared understanding of the current situation, the size of the opportunity and action agenda necessary to build this field,” said Michael Kubzansky, Global Heald of the Monitor Inclusive Markets Initiative.
* *
*The Rockefeller Foundation*
The Rockefeller Foundation’s mission to promote the well-being of people throughout the world has remained unchanged since its founding in 1913. Today, that mission is applied to an era of rapid globalization. Our vision is that this century will be one in which globalization’s benefits are more widely shared and its challenges are more easily weathered. To realize this vision, the Foundation seeks to achieve two fundamental goals in our work. First, we seek to build resilience that enhances individual, community and institutional capacity to survive, adapt, and grow in the face of acute crises and chronic stresses. Second, we seek to promote growth with equity in which the poor and vulnerable have more access to opportunities that improve their lives. In order to achieve these goals, the Foundation constructs its work into time-bound initiatives that have defined objectives and strategies for impact. These initiatives address challenges that lie either within or at the intersections of five issue areas: basic survival safeguards, global health, environment and climate change, urbanization, and social and economic security.
* *
*About Monitor Group*
Monitor works with the world's leading corporations, governments and social sector organizations to drive growth in ways that are most important to them. Monitor Group offers a range of services—advisory, capability-building and capital services—designed to unlock the challenges of achieving sustainable growth. Monitor brings leading-edge ideas, approaches and methods to bear on clients' toughest problems and biggest opportunities. Headquartered in Cambridge, Massachusetts, the firm employs more than 1,500 people in 18 countries worldwide. For more information, visit www.monitor.com.
Monitor Inclusive Markets (MIM) catalyzes support for market-based solutions to social challenges. MIM does this by understanding and improving the business models of enterprises currently engaging people that live at the bottom of the economic pyramid, particularly helping these enterprises reach scale and commercial viability. For more information, visit www.mim.monitor.com.
### For media inquiries, please contact: Svetlana Vaisman <[email protected]> 917-975-5318
_______________________________________________ kictanet mailing list [email protected] http://lists.kictanet.or.ke/mailman/listinfo/kictanet
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Andrea Bohnstedt <http://ke.linkedin.com/in/andreabohnstedt> Publisher +254 720 960 322
www.ratio-magazine.com Find/post East Africa careers<http://www.ratio-magazine.com/careers/index.php> Find/post conferences, workshops, trainings, other business events<http://www.ratio-magazine.com/businessevents/index.php>
-- Andrea Bohnstedt <http://ke.linkedin.com/in/andreabohnstedt> Publisher +254 720 960 322 www.ratio-magazine.com Find/post East Africa careers<http://www.ratio-magazine.com/careers/index.php> Find/post conferences, workshops, trainings, other business events<http://www.ratio-magazine.com/businessevents/index.php>
Andrea, Your comments on that article have put a big grin on my face :) Samasource definitely wasn't any good to the KenCall sized BPO operators but a few smaller players. Samasource bids for work with large players in the west and finds operators with 'social impact' to work with apart from setting up shop in Dadaab. Kind regards, *Muchiri* Nyaggah Principal Partner @muchiri +254 722 506400 Semacraft.com On Tue, Jun 21, 2011 at 5:28 PM, Andrea Bohnstedt < [email protected]> wrote:
Two years ago, I stumbled over this little Samasource PR clip:
http://www.huffingtonpost.com/2009/10/13/iphone-app-provides-kenya_n_318692....
As you can see from the comments underneath, it was probably at a slightly undersugared, over-caffeinated moment of my day :)
On 21 June 2011 17:22, Andrea Bohnstedt < [email protected]> wrote:
How did Samasource help BPOs get started? I don't remember Nik Nesbitt from KenCall, for example, talking about Samasource (but maybe I wasn't paying enough attention).
I do remember Nik Nesbitt and a number of others talking about perception issues: that Kenya is not seen as a BPO market internationally, it's not on anyone's radar screen, the operations are still too small to carry weight etc. I very much doubt that an NGO-type outfit like Samasource, with people in refugee camps, does much to create a perception of Kenya as a punchy, professional, grown-up BPO player.
On 21 June 2011 16:57, Muchiri Nyaggah <[email protected]> wrote:
Not quite aid, leans more towards trade (or traid). Players like Samasource have helped BPOs here get started.
Kind regards,
*Muchiri* Nyaggah
Principal Partner
@muchiri
+254 722 506400
Semacraft.com
On Tue, Jun 21, 2011 at 4:34 PM, Agosta Liko <[email protected]> wrote:
First, they called is Social Entrepreneurship, Then impact Investing ....now its Impact Sourcing .......
http://www.rockefellerfoundation.org/news/press-releases/rockefeller-foundat...
Press Releases ShareThis Rockefeller Foundation to Foster Impact Sourcing in Africa: Poverty Reduction through ICT Jobs June 17, 2011 / Press Releases
*New York, NY*—A new report funded by the Rockefeller Foundation estimates that the field of Impact Sourcing, employing socioeconomically disadvantaged people in Business Process Outsourcing (BPO) centers, is currently $4.5 billion and has the potential to reach $20 billion and employ 780,000 by 2015. The report, conducted by Monitor Group, suggests a strong business case for Impact Sourcing, which can provide high-quality, reliable services at prices that are at least competitive with traditional BPO centers and, in some cases, almost 40 percent lower than what traditional providers can offer.
The findings, contained in the new working paper, *Job Creation through Building the Field of Impact Sourcing<http://www.monitor.com/Portals/0/MonitorContent/imported/MonitorUnitedStates/Articles/PDFs/Monitor_Job_Creation_Through_Building_the_Field_of_Impact_Sourcing_6_16_11.pdf>, *also finds significant potential for poverty alleviation because Impact Sourcing workers can earn incomes up to 100 percent over alternative employment options.
The working paper is part of the Rockefeller Foundation’s Poverty Reduction through Information and Digital Employment (PRIDE) work. Through PRIDE, the Rockefeller Foundation plans to support the development and testing of Impact Sourcing business models, support research on interventions and continue to build the network of key Impact Sourcing stakeholders to advance the field.
Impact Sourcing employs individuals with limited opportunity for sustainable employment as principal workers in Business Process Outsourcing (BPO) centers to provide high-quality, information-based services to domestic and international public and private-sector clients.
“Harnessing the global BPO trend, PRIDE exemplifies the Rockefeller Foundation’s commitment to promoting growth with equity, in which the poor and vulnerable have more access to opportunities, such as ICT employment,” said Dr. James Nyoro, Managing Director, Africa. “The Foundation is proud to partner with Monitor on this important research, which drives the idea that employing low-income workers will provide them with sustainable income which can lead to positive social outcomes, ultimately helping to improve livelihoods and build relevant skills for employment in the fast growing ICT sector.”
*Job Creation through Building the Field of Impact Sourcing<http://www.monitor.com/Portals/0/MonitorContent/imported/MonitorUnitedStates/Articles/PDFs/Monitor_Job_Creation_Through_Building_the_Field_of_Impact_Sourcing_6_16_11.pdf> *features case studies on current Impact Sourcing models in Africa, India and other regions, including those of Foundation grantees like Digital Divide Data, a social enterprise with the objective of creating jobs for poor and disadvantaged youth in Cambodia, Laos and Kenya; and Samasource, an intermediary that markets and sells Impact Sourcing services to clients based in the United States and United Kingdom.
“Based on more than 120 interviews across 13 countries with Impact Sourcing managers, providers of BPO services, outsourcing experts, employees, outsourcing clients, government officials, and other individuals linked to the Impact Sourcing space, this analysis creates a shared understanding of the current situation, the size of the opportunity and action agenda necessary to build this field,” said Michael Kubzansky, Global Heald of the Monitor Inclusive Markets Initiative.
* *
*The Rockefeller Foundation*
The Rockefeller Foundation’s mission to promote the well-being of people throughout the world has remained unchanged since its founding in 1913. Today, that mission is applied to an era of rapid globalization. Our vision is that this century will be one in which globalization’s benefits are more widely shared and its challenges are more easily weathered. To realize this vision, the Foundation seeks to achieve two fundamental goals in our work. First, we seek to build resilience that enhances individual, community and institutional capacity to survive, adapt, and grow in the face of acute crises and chronic stresses. Second, we seek to promote growth with equity in which the poor and vulnerable have more access to opportunities that improve their lives. In order to achieve these goals, the Foundation constructs its work into time-bound initiatives that have defined objectives and strategies for impact. These initiatives address challenges that lie either within or at the intersections of five issue areas: basic survival safeguards, global health, environment and climate change, urbanization, and social and economic security.
* *
*About Monitor Group*
Monitor works with the world's leading corporations, governments and social sector organizations to drive growth in ways that are most important to them. Monitor Group offers a range of services—advisory, capability-building and capital services—designed to unlock the challenges of achieving sustainable growth. Monitor brings leading-edge ideas, approaches and methods to bear on clients' toughest problems and biggest opportunities. Headquartered in Cambridge, Massachusetts, the firm employs more than 1,500 people in 18 countries worldwide. For more information, visit www.monitor.com.
Monitor Inclusive Markets (MIM) catalyzes support for market-based solutions to social challenges. MIM does this by understanding and improving the business models of enterprises currently engaging people that live at the bottom of the economic pyramid, particularly helping these enterprises reach scale and commercial viability. For more information, visit www.mim.monitor.com.
### For media inquiries, please contact: Svetlana Vaisman <[email protected]> 917-975-5318
_______________________________________________ kictanet mailing list [email protected] http://lists.kictanet.or.ke/mailman/listinfo/kictanet
Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/muchiri%40semacraft.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list [email protected] http://lists.kictanet.or.ke/mailman/listinfo/kictanet
Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/andrea.bohnstedt%40rati...
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Andrea Bohnstedt <http://ke.linkedin.com/in/andreabohnstedt> Publisher +254 720 960 322
www.ratio-magazine.com Find/post East Africa careers<http://www.ratio-magazine.com/careers/index.php> Find/post conferences, workshops, trainings, other business events<http://www.ratio-magazine.com/businessevents/index.php>
-- Andrea Bohnstedt <http://ke.linkedin.com/in/andreabohnstedt> Publisher +254 720 960 322
www.ratio-magazine.com Find/post East Africa careers<http://www.ratio-magazine.com/careers/index.php> Find/post conferences, workshops, trainings, other business events<http://www.ratio-magazine.com/businessevents/index.php>
Admittedly I'm feeling a bit ranty about this. Successful countries have created a successful private sector with plain-vanilla, for-profit companies. They employ people, train people, pay taxes, provide products and services. If you make profits, the sky is the limt. If you don't, your reach is restricted by the amount of subsidies/donations you get. None of these endless and headline-grabbing contortions of impact sourcing/impact investing/refugees/marginalised youth/social entrepreneurship. Good grief. I've been commissioned to write an article on mobile 'buzzwords' in emerging markets. The commissioning editor suggested including txteagle. I wasn't convinced to start with, but have tried to find out a bit more how txteagle actually works (beyond the claims of 100+ corporate partnerships with telcos, and a 2bn+ potential network of people). If anone here has done any work with them, I'd appreciate a direct email - I can't actually figure it out from their website. In the meantime, I've assemble a list of topics/'buzzwords' that are mostly a lot more focused on straightforward business and investment issues. Just to show that yes, Africa can actually be perfectly dull in a familiar way: corporates, suits, boardrooms, accountants, stuff. It's not all touching refugees in camps and marginalised youth. Rant over. Off to find some chocolate. On 21 June 2011 17:47, Muchiri Nyaggah <[email protected]> wrote:
Andrea,
Your comments on that article have put a big grin on my face :) Samasource definitely wasn't any good to the KenCall sized BPO operators but a few smaller players. Samasource bids for work with large players in the west and finds operators with 'social impact' to work with apart from setting up shop in Dadaab.
Kind regards,
*Muchiri* Nyaggah
Principal Partner
@muchiri
+254 722 506400
Semacraft.com
On Tue, Jun 21, 2011 at 5:28 PM, Andrea Bohnstedt < [email protected]> wrote:
Two years ago, I stumbled over this little Samasource PR clip:
http://www.huffingtonpost.com/2009/10/13/iphone-app-provides-kenya_n_318692....
As you can see from the comments underneath, it was probably at a slightly undersugared, over-caffeinated moment of my day :)
On 21 June 2011 17:22, Andrea Bohnstedt < [email protected]> wrote:
How did Samasource help BPOs get started? I don't remember Nik Nesbitt from KenCall, for example, talking about Samasource (but maybe I wasn't paying enough attention).
I do remember Nik Nesbitt and a number of others talking about perception issues: that Kenya is not seen as a BPO market internationally, it's not on anyone's radar screen, the operations are still too small to carry weight etc. I very much doubt that an NGO-type outfit like Samasource, with people in refugee camps, does much to create a perception of Kenya as a punchy, professional, grown-up BPO player.
On 21 June 2011 16:57, Muchiri Nyaggah <[email protected]> wrote:
Not quite aid, leans more towards trade (or traid). Players like Samasource have helped BPOs here get started.
Kind regards,
*Muchiri* Nyaggah
Principal Partner
@muchiri
+254 722 506400
Semacraft.com
On Tue, Jun 21, 2011 at 4:34 PM, Agosta Liko <[email protected]> wrote:
First, they called is Social Entrepreneurship, Then impact Investing ....now its Impact Sourcing .......
http://www.rockefellerfoundation.org/news/press-releases/rockefeller-foundat...
Press Releases ShareThis Rockefeller Foundation to Foster Impact Sourcing in Africa: Poverty Reduction through ICT Jobs June 17, 2011 / Press Releases
*New York, NY*—A new report funded by the Rockefeller Foundation estimates that the field of Impact Sourcing, employing socioeconomically disadvantaged people in Business Process Outsourcing (BPO) centers, is currently $4.5 billion and has the potential to reach $20 billion and employ 780,000 by 2015. The report, conducted by Monitor Group, suggests a strong business case for Impact Sourcing, which can provide high-quality, reliable services at prices that are at least competitive with traditional BPO centers and, in some cases, almost 40 percent lower than what traditional providers can offer.
The findings, contained in the new working paper, *Job Creation through Building the Field of Impact Sourcing<http://www.monitor.com/Portals/0/MonitorContent/imported/MonitorUnitedStates/Articles/PDFs/Monitor_Job_Creation_Through_Building_the_Field_of_Impact_Sourcing_6_16_11.pdf>, *also finds significant potential for poverty alleviation because Impact Sourcing workers can earn incomes up to 100 percent over alternative employment options.
The working paper is part of the Rockefeller Foundation’s Poverty Reduction through Information and Digital Employment (PRIDE) work. Through PRIDE, the Rockefeller Foundation plans to support the development and testing of Impact Sourcing business models, support research on interventions and continue to build the network of key Impact Sourcing stakeholders to advance the field.
Impact Sourcing employs individuals with limited opportunity for sustainable employment as principal workers in Business Process Outsourcing (BPO) centers to provide high-quality, information-based services to domestic and international public and private-sector clients.
“Harnessing the global BPO trend, PRIDE exemplifies the Rockefeller Foundation’s commitment to promoting growth with equity, in which the poor and vulnerable have more access to opportunities, such as ICT employment,” said Dr. James Nyoro, Managing Director, Africa. “The Foundation is proud to partner with Monitor on this important research, which drives the idea that employing low-income workers will provide them with sustainable income which can lead to positive social outcomes, ultimately helping to improve livelihoods and build relevant skills for employment in the fast growing ICT sector.”
*Job Creation through Building the Field of Impact Sourcing<http://www.monitor.com/Portals/0/MonitorContent/imported/MonitorUnitedStates/Articles/PDFs/Monitor_Job_Creation_Through_Building_the_Field_of_Impact_Sourcing_6_16_11.pdf> *features case studies on current Impact Sourcing models in Africa, India and other regions, including those of Foundation grantees like Digital Divide Data, a social enterprise with the objective of creating jobs for poor and disadvantaged youth in Cambodia, Laos and Kenya; and Samasource, an intermediary that markets and sells Impact Sourcing services to clients based in the United States and United Kingdom.
“Based on more than 120 interviews across 13 countries with Impact Sourcing managers, providers of BPO services, outsourcing experts, employees, outsourcing clients, government officials, and other individuals linked to the Impact Sourcing space, this analysis creates a shared understanding of the current situation, the size of the opportunity and action agenda necessary to build this field,” said Michael Kubzansky, Global Heald of the Monitor Inclusive Markets Initiative.
* *
*The Rockefeller Foundation*
The Rockefeller Foundation’s mission to promote the well-being of people throughout the world has remained unchanged since its founding in 1913. Today, that mission is applied to an era of rapid globalization. Our vision is that this century will be one in which globalization’s benefits are more widely shared and its challenges are more easily weathered. To realize this vision, the Foundation seeks to achieve two fundamental goals in our work. First, we seek to build resilience that enhances individual, community and institutional capacity to survive, adapt, and grow in the face of acute crises and chronic stresses. Second, we seek to promote growth with equity in which the poor and vulnerable have more access to opportunities that improve their lives. In order to achieve these goals, the Foundation constructs its work into time-bound initiatives that have defined objectives and strategies for impact. These initiatives address challenges that lie either within or at the intersections of five issue areas: basic survival safeguards, global health, environment and climate change, urbanization, and social and economic security.
* *
*About Monitor Group*
Monitor works with the world's leading corporations, governments and social sector organizations to drive growth in ways that are most important to them. Monitor Group offers a range of services—advisory, capability-building and capital services—designed to unlock the challenges of achieving sustainable growth. Monitor brings leading-edge ideas, approaches and methods to bear on clients' toughest problems and biggest opportunities. Headquartered in Cambridge, Massachusetts, the firm employs more than 1,500 people in 18 countries worldwide. For more information, visit www.monitor.com.
Monitor Inclusive Markets (MIM) catalyzes support for market-based solutions to social challenges. MIM does this by understanding and improving the business models of enterprises currently engaging people that live at the bottom of the economic pyramid, particularly helping these enterprises reach scale and commercial viability. For more information, visit www.mim.monitor.com.
### For media inquiries, please contact: Svetlana Vaisman <[email protected]> 917-975-5318
_______________________________________________ kictanet mailing list [email protected] http://lists.kictanet.or.ke/mailman/listinfo/kictanet
Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/muchiri%40semacraft.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list [email protected] http://lists.kictanet.or.ke/mailman/listinfo/kictanet
Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/andrea.bohnstedt%40rati...
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Andrea Bohnstedt <http://ke.linkedin.com/in/andreabohnstedt> Publisher +254 720 960 322
www.ratio-magazine.com Find/post East Africa careers<http://www.ratio-magazine.com/careers/index.php> Find/post conferences, workshops, trainings, other business events<http://www.ratio-magazine.com/businessevents/index.php>
-- Andrea Bohnstedt <http://ke.linkedin.com/in/andreabohnstedt> Publisher +254 720 960 322
www.ratio-magazine.com Find/post East Africa careers<http://www.ratio-magazine.com/careers/index.php> Find/post conferences, workshops, trainings, other business events<http://www.ratio-magazine.com/businessevents/index.php>
-- Andrea Bohnstedt <http://ke.linkedin.com/in/andreabohnstedt> Publisher +254 720 960 322 www.ratio-magazine.com Find/post East Africa careers<http://www.ratio-magazine.com/careers/index.php> Find/post conferences, workshops, trainings, other business events<http://www.ratio-magazine.com/businessevents/index.php>
Chocolate on me Andrea, Successful countries have created a successful private sector with plain-vanilla, for-profit companies. They employ people, train people, pay taxes, provide products and services. If you make profits, the sky is the limit. If you don't, your reach is restricted by the amount of subsidies/donations you get. This is a powerful statement. Coupled with the lethargy at KICTB makes for a serious rethink of the role of KICTB. I wonder what would happen if half the energy spent "petitioning" government and donors would be spent getting stuff done on the ground. Regards From: [email protected] [mailto:[email protected]] On Behalf Of Andrea Bohnstedt Sent: Tuesday, June 21, 2011 6:23 PM To: Eugene Lidede Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Newest Name for AID ? Impact Sourcing ... Admittedly I'm feeling a bit ranty about this. Successful countries have created a successful private sector with plain-vanilla, for-profit companies. They employ people, train people, pay taxes, provide products and services. If you make profits, the sky is the limt. If you don't, your reach is restricted by the amount of subsidies/donations you get. None of these endless and headline-grabbing contortions of impact sourcing/impact investing/refugees/marginalised youth/social entrepreneurship. Good grief. I've been commissioned to write an article on mobile 'buzzwords' in emerging markets. The commissioning editor suggested including txteagle. I wasn't convinced to start with, but have tried to find out a bit more how txteagle actually works (beyond the claims of 100+ corporate partnerships with telcos, and a 2bn+ potential network of people). If anone here has done any work with them, I'd appreciate a direct email - I can't actually figure it out from their website. In the meantime, I've assemble a list of topics/'buzzwords' that are mostly a lot more focused on straightforward business and investment issues. Just to show that yes, Africa can actually be perfectly dull in a familiar way: corporates, suits, boardrooms, accountants, stuff. It's not all touching refugees in camps and marginalised youth. Rant over. Off to find some chocolate. On 21 June 2011 17:47, Muchiri Nyaggah <[email protected]> wrote: Andrea, Your comments on that article have put a big grin on my face :) Samasource definitely wasn't any good to the KenCall sized BPO operators but a few smaller players. Samasource bids for work with large players in the west and finds operators with 'social impact' to work with apart from setting up shop in Dadaab. Kind regards, Muchiri Nyaggah Principal Partner @muchiri +254 722 506400 Semacraft.com On Tue, Jun 21, 2011 at 5:28 PM, Andrea Bohnstedt <[email protected]> wrote: Two years ago, I stumbled over this little Samasource PR clip: http://www.huffingtonpost.com/2009/10/13/iphone-app-provides-kenya_n_318692. html As you can see from the comments underneath, it was probably at a slightly undersugared, over-caffeinated moment of my day :) On 21 June 2011 17:22, Andrea Bohnstedt <[email protected]> wrote: How did Samasource help BPOs get started? I don't remember Nik Nesbitt from KenCall, for example, talking about Samasource (but maybe I wasn't paying enough attention). I do remember Nik Nesbitt and a number of others talking about perception issues: that Kenya is not seen as a BPO market internationally, it's not on anyone's radar screen, the operations are still too small to carry weight etc. I very much doubt that an NGO-type outfit like Samasource, with people in refugee camps, does much to create a perception of Kenya as a punchy, professional, grown-up BPO player. On 21 June 2011 16:57, Muchiri Nyaggah <[email protected]> wrote: Not quite aid, leans more towards trade (or traid). Players like Samasource have helped BPOs here get started. Kind regards, Muchiri Nyaggah Principal Partner @muchiri +254 722 506400 <tel:%2B254%20722%20506400> Semacraft.com On Tue, Jun 21, 2011 at 4:34 PM, Agosta Liko <[email protected]> wrote: First, they called is Social Entrepreneurship, Then impact Investing ....now its Impact Sourcing ....... http://www.rockefellerfoundation.org/news/press-releases/rockefeller-foundat ion-foster-impact Press Releases ShareThis Rockefeller Foundation to Foster Impact Sourcing in Africa: Poverty Reduction through ICT Jobs June 17, 2011 / Press Releases New York, NY-A new report funded by the Rockefeller Foundation estimates that the field of Impact Sourcing, employing socioeconomically disadvantaged people in Business Process Outsourcing (BPO) centers, is currently $4.5 billion and has the potential to reach $20 billion and employ 780,000 by 2015. The report, conducted by Monitor Group, suggests a strong business case for Impact Sourcing, which can provide high-quality, reliable services at prices that are at least competitive with traditional BPO centers and, in some cases, almost 40 percent lower than what traditional providers can offer. The findings, contained in the new working paper, Job Creation through Building the Field of Impact Sourcing <http://www.monitor.com/Portals/0/MonitorContent/imported/MonitorUnitedState s/Articles/PDFs/Monitor_Job_Creation_Through_Building_the_Field_of_Impact_So urcing_6_16_11.pdf> , also finds significant potential for poverty alleviation because Impact Sourcing workers can earn incomes up to 100 percent over alternative employment options. The working paper is part of the Rockefeller Foundation's Poverty Reduction through Information and Digital Employment (PRIDE) work. Through PRIDE, the Rockefeller Foundation plans to support the development and testing of Impact Sourcing business models, support research on interventions and continue to build the network of key Impact Sourcing stakeholders to advance the field. Impact Sourcing employs individuals with limited opportunity for sustainable employment as principal workers in Business Process Outsourcing (BPO) centers to provide high-quality, information-based services to domestic and international public and private-sector clients. "Harnessing the global BPO trend, PRIDE exemplifies the Rockefeller Foundation's commitment to promoting growth with equity, in which the poor and vulnerable have more access to opportunities, such as ICT employment," said Dr. James Nyoro, Managing Director, Africa. "The Foundation is proud to partner with Monitor on this important research, which drives the idea that employing low-income workers will provide them with sustainable income which can lead to positive social outcomes, ultimately helping to improve livelihoods and build relevant skills for employment in the fast growing ICT sector." Job Creation through Building the Field of Impact Sourcing <http://www.monitor.com/Portals/0/MonitorContent/imported/MonitorUnitedState s/Articles/PDFs/Monitor_Job_Creation_Through_Building_the_Field_of_Impact_So urcing_6_16_11.pdf> features case studies on current Impact Sourcing models in Africa, India and other regions, including those of Foundation grantees like Digital Divide Data, a social enterprise with the objective of creating jobs for poor and disadvantaged youth in Cambodia, Laos and Kenya; and Samasource, an intermediary that markets and sells Impact Sourcing services to clients based in the United States and United Kingdom. "Based on more than 120 interviews across 13 countries with Impact Sourcing managers, providers of BPO services, outsourcing experts, employees, outsourcing clients, government officials, and other individuals linked to the Impact Sourcing space, this analysis creates a shared understanding of the current situation, the size of the opportunity and action agenda necessary to build this field," said Michael Kubzansky, Global Heald of the Monitor Inclusive Markets Initiative. The Rockefeller Foundation The Rockefeller Foundation's mission to promote the well-being of people throughout the world has remained unchanged since its founding in 1913. Today, that mission is applied to an era of rapid globalization. Our vision is that this century will be one in which globalization's benefits are more widely shared and its challenges are more easily weathered. To realize this vision, the Foundation seeks to achieve two fundamental goals in our work. First, we seek to build resilience that enhances individual, community and institutional capacity to survive, adapt, and grow in the face of acute crises and chronic stresses. Second, we seek to promote growth with equity in which the poor and vulnerable have more access to opportunities that improve their lives. In order to achieve these goals, the Foundation constructs its work into time-bound initiatives that have defined objectives and strategies for impact. These initiatives address challenges that lie either within or at the intersections of five issue areas: basic survival safeguards, global health, environment and climate change, urbanization, and social and economic security. About Monitor Group Monitor works with the world's leading corporations, governments and social sector organizations to drive growth in ways that are most important to them. Monitor Group offers a range of services-advisory, capability-building and capital services-designed to unlock the challenges of achieving sustainable growth. Monitor brings leading-edge ideas, approaches and methods to bear on clients' toughest problems and biggest opportunities. Headquartered in Cambridge, Massachusetts, the firm employs more than 1,500 people in 18 countries worldwide. For more information, visit www.monitor.com <http://www.monitor.com/> . Monitor Inclusive Markets (MIM) catalyzes support for market-based solutions to social challenges. MIM does this by understanding and improving the business models of enterprises currently engaging people that live at the bottom of the economic pyramid, particularly helping these enterprises reach scale and commercial viability. For more information, visit www.mim.monitor.com <http://www.mim.monitor.com/> . ### For media inquiries, please contact: Svetlana Vaisman <mailto:[email protected]> 917-975-5318 _______________________________________________ kictanet mailing list [email protected] http://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/muchiri%40semacraft.com The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. _______________________________________________ kictanet mailing list [email protected] http://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/andrea.bohnstedt%40rati o-magazine.com The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications. -- <http://ke.linkedin.com/in/andreabohnstedt> Andrea Bohnstedt Publisher +254 720 960 322 <tel:%2B254%20720%20960%20322> www.ratio-magazine.com <http://www.ratio-magazine.com/careers/index.php> Find/post East Africa careers <http://www.ratio-magazine.com/businessevents/index.php> Find/post conferences, workshops, trainings, other business events -- <http://ke.linkedin.com/in/andreabohnstedt> Andrea Bohnstedt Publisher +254 720 960 322 <tel:%2B254%20720%20960%20322> www.ratio-magazine.com <http://www.ratio-magazine.com/careers/index.php> Find/post East Africa careers <http://www.ratio-magazine.com/businessevents/index.php> Find/post conferences, workshops, trainings, other business events -- <http://ke.linkedin.com/in/andreabohnstedt> Andrea Bohnstedt Publisher +254 720 960 322 www.ratio-magazine.com <http://www.ratio-magazine.com/careers/index.php> Find/post East Africa careers <http://www.ratio-magazine.com/businessevents/index.php> Find/post conferences, workshops, trainings, other business events
:). Interesting comment Andrea. Quoting Andrea Bohnstedt <[email protected]>:
How did Samasource help BPOs get started? I don't remember Nik Nesbitt from KenCall, for example, talking about Samasource (but maybe I wasn't paying enough attention).
I do remember Nik Nesbitt and a number of others talking about perception issues: that Kenya is not seen as a BPO market internationally, it's not on anyone's radar screen, the operations are still too small to carry weight etc. I very much doubt that an NGO-type outfit like Samasource, with people in refugee camps, does much to create a perception of Kenya as a punchy, professional, grown-up BPO player.
On 21 June 2011 16:57, Muchiri Nyaggah <[email protected]> wrote:
Not quite aid, leans more towards trade (or traid). Players like Samasource have helped BPOs here get started.
Kind regards,
*Muchiri* Nyaggah
Principal Partner
@muchiri
+254 722 506400
Semacraft.com
On Tue, Jun 21, 2011 at 4:34 PM, Agosta Liko <[email protected]> wrote:
First, they called is Social Entrepreneurship, Then impact Investing ....now its Impact Sourcing .......
http://www.rockefellerfoundation.org/news/press-releases/rockefeller-foundat...
Press Releases ShareThis Rockefeller Foundation to Foster Impact Sourcing in Africa: Poverty Reduction through ICT Jobs June 17, 2011 / Press Releases
*New York, NY*A new report funded by the Rockefeller Foundation estimates that the field of Impact Sourcing, employing socioeconomically disadvantaged people in Business Process Outsourcing (BPO) centers, is currently $4.5 billion and has the potential to reach $20 billion and
employ
780,000 by 2015. The report, conducted by Monitor Group, suggests a strong business case for Impact Sourcing, which can provide high-quality, reliable services at prices that are at least competitive with traditional BPO centers and, in some cases, almost 40 percent lower than what traditional providers can offer.
The findings, contained in the new working paper, *Job Creation through Building the Field of Impact
*also finds significant potential for poverty alleviation because Impact Sourcing workers can earn incomes up to 100 percent over alternative employment options.
The working paper is part of the Rockefeller Foundations Poverty Reduction through Information and Digital Employment (PRIDE) work. Through PRIDE, the Rockefeller Foundation plans to support the development and testing of Impact Sourcing business models, support research on interventions and continue to build the network of key Impact Sourcing stakeholders to advance the field.
Impact Sourcing employs individuals with limited opportunity for sustainable employment as principal workers in Business Process Outsourcing (BPO) centers to provide high-quality, information-based services to domestic and international public and private-sector clients.
Harnessing the global BPO trend, PRIDE exemplifies the Rockefeller Foundations commitment to promoting growth with equity, in which the poor and vulnerable have more access to opportunities, such as ICT employment, said Dr. James Nyoro, Managing Director, Africa. The Foundation is proud to partner with Monitor on this important research, which drives the idea that employing low-income workers will provide them with sustainable income which can lead to positive social outcomes, ultimately helping to improve livelihoods and build relevant skills for employment in the fast growing ICT sector.
*Job Creation through Building the Field of Impact
*features case studies on current Impact Sourcing models in Africa, India and other regions, including those of Foundation grantees like Digital Divide Data, a social enterprise with the objective of creating jobs for poor and disadvantaged youth in Cambodia, Laos and Kenya; and Samasource, an intermediary that markets and sells Impact Sourcing services to clients based in the United States and United Kingdom.
Based on more than 120 interviews across 13 countries with Impact Sourcing managers, providers of BPO services, outsourcing experts, employees, outsourcing clients, government officials, and other individuals linked to the Impact Sourcing space, this analysis creates a shared understanding of the current situation, the size of the opportunity and action agenda necessary to build this field, said Michael Kubzansky, Global Heald of the Monitor Inclusive Markets Initiative.
* *
*The Rockefeller Foundation*
The Rockefeller Foundations mission to promote the well-being of people throughout the world has remained unchanged since its founding in 1913. Today, that mission is applied to an era of rapid globalization. Our vision is that this century will be one in which globalizations benefits are more widely shared and its challenges are more easily weathered. To realize this vision, the Foundation seeks to achieve two fundamental goals in our work. First, we seek to build resilience that enhances individual, community and institutional capacity to survive, adapt, and grow in the face of acute crises and chronic stresses. Second, we seek to promote growth with equity in which the poor and vulnerable have more access to opportunities that improve their lives. In order to achieve these goals, the Foundation constructs its work into time-bound initiatives that have defined objectives and strategies for impact. These initiatives address challenges that lie either within or at the intersections of five issue areas: basic survival safeguards, global health, environment and climate change, urbanization, and social and economic security.
* *
*About Monitor Group*
Monitor works with the world's leading corporations, governments and social sector organizations to drive growth in ways that are most important to them. Monitor Group offers a range of servicesadvisory, capability-building and capital servicesdesigned to unlock the challenges of achieving sustainable growth. Monitor brings leading-edge ideas, approaches and methods to bear on clients' toughest problems and biggest opportunities. Headquartered in Cambridge, Massachusetts, the firm employs more than 1,500 people in 18 countries worldwide. For more information, visit www.monitor.com.
Monitor Inclusive Markets (MIM) catalyzes support for market-based solutions to social challenges. MIM does this by understanding and improving the business models of enterprises currently engaging people that live at the bottom of the economic pyramid, particularly helping these enterprises reach scale and commercial viability. For more information, visit www.mim.monitor.com.
### For media inquiries, please contact: Svetlana Vaisman <[email protected]> 917-975-5318
_______________________________________________ kictanet mailing list [email protected] http://lists.kictanet.or.ke/mailman/listinfo/kictanet
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development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and
bandwidth,
share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
for
people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Andrea Bohnstedt <http://ke.linkedin.com/in/andreabohnstedt> Publisher +254 720 960 322
www.ratio-magazine.com Find/post East Africa careers<http://www.ratio-magazine.com/careers/index.php> Find/post conferences, workshops, trainings, other business events<http://www.ratio-magazine.com/businessevents/index.php>
------------------------------------------------- This mail sent through IMP: http://horde.org/imp/
Andrea, Maybe it would help if Samasource provided some actual facts on this, rather than the story.... Gilda Quoting Andrea Bohnstedt <[email protected]>:
How did Samasource help BPOs get started? I don't remember Nik Nesbitt from KenCall, for example, talking about Samasource (but maybe I wasn't paying enough attention).
I do remember Nik Nesbitt and a number of others talking about perception issues: that Kenya is not seen as a BPO market internationally, it's not on anyone's radar screen, the operations are still too small to carry weight etc. I very much doubt that an NGO-type outfit like Samasource, with people in refugee camps, does much to create a perception of Kenya as a punchy, professional, grown-up BPO player.
On 21 June 2011 16:57, Muchiri Nyaggah <[email protected]> wrote:
Not quite aid, leans more towards trade (or traid). Players like Samasource have helped BPOs here get started.
Kind regards,
*Muchiri* Nyaggah
Principal Partner
@muchiri
+254 722 506400
Semacraft.com
On Tue, Jun 21, 2011 at 4:34 PM, Agosta Liko <[email protected]> wrote:
First, they called is Social Entrepreneurship, Then impact Investing ....now its Impact Sourcing .......
http://www.rockefellerfoundation.org/news/press-releases/rockefeller-foundat...
Press Releases ShareThis Rockefeller Foundation to Foster Impact Sourcing in Africa: Poverty Reduction through ICT Jobs June 17, 2011 / Press Releases
*New York, NY*A new report funded by the Rockefeller Foundation estimates that the field of Impact Sourcing, employing socioeconomically disadvantaged people in Business Process Outsourcing (BPO) centers, is currently $4.5 billion and has the potential to reach $20 billion and
employ
780,000 by 2015. The report, conducted by Monitor Group, suggests a strong business case for Impact Sourcing, which can provide high-quality, reliable services at prices that are at least competitive with traditional BPO centers and, in some cases, almost 40 percent lower than what traditional providers can offer.
The findings, contained in the new working paper, *Job Creation through Building the Field of Impact
*also finds significant potential for poverty alleviation because Impact Sourcing workers can earn incomes up to 100 percent over alternative employment options.
The working paper is part of the Rockefeller Foundations Poverty Reduction through Information and Digital Employment (PRIDE) work. Through PRIDE, the Rockefeller Foundation plans to support the development and testing of Impact Sourcing business models, support research on interventions and continue to build the network of key Impact Sourcing stakeholders to advance the field.
Impact Sourcing employs individuals with limited opportunity for sustainable employment as principal workers in Business Process Outsourcing (BPO) centers to provide high-quality, information-based services to domestic and international public and private-sector clients.
Harnessing the global BPO trend, PRIDE exemplifies the Rockefeller Foundations commitment to promoting growth with equity, in which the poor and vulnerable have more access to opportunities, such as ICT employment, said Dr. James Nyoro, Managing Director, Africa. The Foundation is proud to partner with Monitor on this important research, which drives the idea that employing low-income workers will provide them with sustainable income which can lead to positive social outcomes, ultimately helping to improve livelihoods and build relevant skills for employment in the fast growing ICT sector.
*Job Creation through Building the Field of Impact
*features case studies on current Impact Sourcing models in Africa, India and other regions, including those of Foundation grantees like Digital Divide Data, a social enterprise with the objective of creating jobs for poor and disadvantaged youth in Cambodia, Laos and Kenya; and Samasource, an intermediary that markets and sells Impact Sourcing services to clients based in the United States and United Kingdom.
Based on more than 120 interviews across 13 countries with Impact Sourcing managers, providers of BPO services, outsourcing experts, employees, outsourcing clients, government officials, and other individuals linked to the Impact Sourcing space, this analysis creates a shared understanding of the current situation, the size of the opportunity and action agenda necessary to build this field, said Michael Kubzansky, Global Heald of the Monitor Inclusive Markets Initiative.
* *
*The Rockefeller Foundation*
The Rockefeller Foundations mission to promote the well-being of people throughout the world has remained unchanged since its founding in 1913. Today, that mission is applied to an era of rapid globalization. Our vision is that this century will be one in which globalizations benefits are more widely shared and its challenges are more easily weathered. To realize this vision, the Foundation seeks to achieve two fundamental goals in our work. First, we seek to build resilience that enhances individual, community and institutional capacity to survive, adapt, and grow in the face of acute crises and chronic stresses. Second, we seek to promote growth with equity in which the poor and vulnerable have more access to opportunities that improve their lives. In order to achieve these goals, the Foundation constructs its work into time-bound initiatives that have defined objectives and strategies for impact. These initiatives address challenges that lie either within or at the intersections of five issue areas: basic survival safeguards, global health, environment and climate change, urbanization, and social and economic security.
* *
*About Monitor Group*
Monitor works with the world's leading corporations, governments and social sector organizations to drive growth in ways that are most important to them. Monitor Group offers a range of servicesadvisory, capability-building and capital servicesdesigned to unlock the challenges of achieving sustainable growth. Monitor brings leading-edge ideas, approaches and methods to bear on clients' toughest problems and biggest opportunities. Headquartered in Cambridge, Massachusetts, the firm employs more than 1,500 people in 18 countries worldwide. For more information, visit www.monitor.com.
Monitor Inclusive Markets (MIM) catalyzes support for market-based solutions to social challenges. MIM does this by understanding and improving the business models of enterprises currently engaging people that live at the bottom of the economic pyramid, particularly helping these enterprises reach scale and commercial viability. For more information, visit www.mim.monitor.com.
### For media inquiries, please contact: Svetlana Vaisman <[email protected]> 917-975-5318
_______________________________________________ kictanet mailing list [email protected] http://lists.kictanet.or.ke/mailman/listinfo/kictanet
Unsubscribe or change your options at
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and
development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and
bandwidth,
share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list [email protected] http://lists.kictanet.or.ke/mailman/listinfo/kictanet
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
for
people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Andrea Bohnstedt <http://ke.linkedin.com/in/andreabohnstedt> Publisher +254 720 960 322
www.ratio-magazine.com Find/post East Africa careers<http://www.ratio-magazine.com/careers/index.php> Find/post conferences, workshops, trainings, other business events<http://www.ratio-magazine.com/businessevents/index.php>
------------------------------------------------- This mail sent through IMP: http://horde.org/imp/
How did Samasource help BPOs get started? I don't remember Nik Nesbitt from KenCall, for example, talking about Samasource (but maybe I wasn't paying enough attention).
I do remember Nik Nesbitt and a number of others talking about perception issues: that Kenya is not seen as a BPO market internationally, it's not on anyone's radar screen, the operations are still too small to carry weight etc. I very much doubt that an NGO-type outfit like Samasource, with
Andrea, While I generally concur with your sentiments, BPOs in Kenya have always had the required KSAs to carry the "weight". The issue has never been that Kenyan operators do not have the "capacity' (whichever way one looks at it- seats, staff, technology, capital, etc)- we have it all!. We have done too many studies that to be honest have been overtaken by events, and until we roll up our sleeves and create a robust domestic market and aggressively market Kenya internationally, am afraid vision 2030 as far as BPO is concerned will still remain an illusion. Edwin -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of [email protected] Sent: Wednesday, June 22, 2011 9:10 AM To: Edwin Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Newest Name for AID ? Impact Sourcing ... Andrea, Maybe it would help if Samasource provided some actual facts on this, rather than the story.... Gilda Quoting Andrea Bohnstedt <[email protected]>: people
in refugee camps, does much to create a perception of Kenya as a punchy, professional, grown-up BPO player.
On 21 June 2011 16:57, Muchiri Nyaggah <[email protected]> wrote:
Not quite aid, leans more towards trade (or traid). Players like Samasource have helped BPOs here get started.
Kind regards,
*Muchiri* Nyaggah
Principal Partner
@muchiri
+254 722 506400
Semacraft.com
On Tue, Jun 21, 2011 at 4:34 PM, Agosta Liko <[email protected]> wrote:
First, they called is Social Entrepreneurship, Then impact Investing ....now its Impact Sourcing .......
Press Releases ShareThis Rockefeller Foundation to Foster Impact Sourcing in Africa: Poverty Reduction through ICT Jobs June 17, 2011 / Press Releases
*New York, NY*-A new report funded by the Rockefeller Foundation estimates that the field of Impact Sourcing, employing
socioeconomically
disadvantaged people in Business Process Outsourcing (BPO) centers, is currently $4.5 billion and has the potential to reach $20 billion and employ 780,000 by 2015. The report, conducted by Monitor Group, suggests a strong business case for Impact Sourcing, which can provide high-quality, reliable services at prices that are at least competitive with traditional BPO centers and, in some cases, almost 40 percent lower than what
http://www.rockefellerfoundation.org/news/press-releases/rockefeller-foundat ion-foster-impact traditional
providers can offer.
The findings, contained in the new working paper, *Job Creation through Building the Field of Impact
Sourcing<http://www.monitor.com/Portals/0/MonitorContent/imported/MonitorUni tedStates/Articles/PDFs/Monitor_Job_Creation_Through_Building_the_Field_of_I mpact_Sourcing_6_16_11.pdf>,
*also finds significant potential for poverty alleviation because Impact Sourcing workers can earn incomes up to 100 percent over alternative employment options.
The working paper is part of the Rockefeller Foundation's Poverty Reduction through Information and Digital Employment (PRIDE) work. Through PRIDE, the Rockefeller Foundation plans to support the development and testing of Impact Sourcing business models, support research on interventions and continue to build the network of key Impact Sourcing stakeholders to advance the field.
Impact Sourcing employs individuals with limited opportunity for sustainable employment as principal workers in Business Process Outsourcing (BPO) centers to provide high-quality, information-based services to domestic and international public and private-sector clients.
"Harnessing the global BPO trend, PRIDE exemplifies the Rockefeller Foundation's commitment to promoting growth with equity, in which the poor and vulnerable have more access to opportunities, such as ICT employment," said Dr. James Nyoro, Managing Director, Africa. "The Foundation is proud to partner with Monitor on this important research, which drives the idea that employing low-income workers will provide them with sustainable income which can lead to positive social outcomes, ultimately helping to improve livelihoods and build relevant skills for employment in the fast growing ICT sector."
*Job Creation through Building the Field of Impact
*features case studies on current Impact Sourcing models in Africa, India and other regions, including those of Foundation grantees like Digital Divide Data, a social enterprise with the objective of creating jobs for poor and disadvantaged youth in Cambodia, Laos and Kenya; and Samasource, an intermediary that markets and sells Impact Sourcing services to clients based in the United States and United Kingdom.
"Based on more than 120 interviews across 13 countries with Impact Sourcing managers, providers of BPO services, outsourcing experts, employees, outsourcing clients, government officials, and other individuals linked to the Impact Sourcing space, this analysis creates a shared understanding of the current situation, the size of the opportunity and action agenda necessary to build this field," said Michael Kubzansky, Global Heald of the Monitor Inclusive Markets Initiative.
* *
*The Rockefeller Foundation*
The Rockefeller Foundation's mission to promote the well-being of
throughout the world has remained unchanged since its founding in 1913. Today, that mission is applied to an era of rapid globalization. Our vision is that this century will be one in which globalization's benefits are more widely shared and its challenges are more easily weathered. To realize this vision, the Foundation seeks to achieve two fundamental goals in our work. First, we seek to build resilience that enhances individual, community and institutional capacity to survive, adapt, and grow in the face of acute crises and chronic stresses. Second, we seek to promote growth with equity in which the poor and vulnerable have more access to opportunities that improve their lives. In order to achieve these goals, the Foundation constructs its work into time-bound initiatives that have defined objectives and strategies for impact. These initiatives address challenges that
Sourcing<http://www.monitor.com/Portals/0/MonitorContent/imported/MonitorUni tedStates/Articles/PDFs/Monitor_Job_Creation_Through_Building_the_Field_of_I mpact_Sourcing_6_16_11.pdf> people lie
either within or at the intersections of five issue areas: basic survival safeguards, global health, environment and climate change, urbanization, and social and economic security.
* *
*About Monitor Group*
Monitor works with the world's leading corporations, governments and social sector organizations to drive growth in ways that are most important to them. Monitor Group offers a range of services-advisory, capability-building and capital services-designed to unlock the challenges of achieving sustainable growth. Monitor brings leading-edge ideas, approaches and methods to bear on clients' toughest problems and biggest opportunities. Headquartered in Cambridge, Massachusetts, the firm employs more than 1,500 people in 18 countries worldwide. For more information, visit www.monitor.com.
Monitor Inclusive Markets (MIM) catalyzes support for market-based solutions to social challenges. MIM does this by understanding and improving the business models of enterprises currently engaging people that live at the bottom of the economic pyramid, particularly helping these enterprises reach scale and commercial viability. For more information, visit www.mim.monitor.com.
### For media inquiries, please contact: Svetlana Vaisman <[email protected]> 917-975-5318
_______________________________________________ kictanet mailing list [email protected] http://lists.kictanet.or.ke/mailman/listinfo/kictanet
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and
development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and
bandwidth,
share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list [email protected] http://lists.kictanet.or.ke/mailman/listinfo/kictanet
Unsubscribe or change your options at
http://lists.kictanet.or.ke/mailman/options/kictanet/andrea.bohnstedt%40rati o-magazine.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
for
people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Andrea Bohnstedt <http://ke.linkedin.com/in/andreabohnstedt> Publisher +254 720 960 322
www.ratio-magazine.com Find/post East Africa careers<http://www.ratio-magazine.com/careers/index.php> Find/post conferences, workshops, trainings, other business events<http://www.ratio-magazine.com/businessevents/index.php>
------------------------------------------------- This mail sent through IMP: http://horde.org/imp/ _______________________________________________ kictanet mailing list [email protected] http://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/eonchari%40lynxbits.com The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
Gilda, I'm a writer/analyst/professional nosy person, so I'm always interested in facts. But there are way more interesting stories out there than I could conceivably tackle, so I'm going to concentrate on the proper business and country risk stories, and ignore the fluffy heart-warming ones. I really think that all this well-intentioned 'social business' is incredibly bad PR for Kenya and Africa: because it's a cute, heartwarming story, it gets more popular (i.e. non-specialist) attention than a completely standard boardroom story, but it actually misrepresents what business in Kenya is. Edwin, Capacity is one thing, and I'm sure there are several dimensions to it (technical, number of seats, education levels etc). Perception also matters: I remember Nik mentioning that in the beginning, it was just really difficult to get on the radar screen of bigger outsourcing clients. But my more general point is as above: There are so many plain-vanilla business issues to this that I've got enough to research and write about if I want. Chris, I've emailed txteagle and will call Mr Eagle in the next few days to get some details - will let you know. That outsourcing reaches the middle class doesn't surprise me: If you look at the kind of qualifications and background you need to work in it, that's probably natural. And I think there's nothing wrong with employing middle class - or nascent middle class: There were some interesting stats on what middle class actually means in Africa (interesting column material as well: http://the-star.co.ke/business/andrea-bohnstedt/24381-who-exactly-forms-the-...). Employing middle class doesn't take anything away from anyone - it's employment, people pay taxes, and at least in Kenya, anyone middle class in employment has probably a number of family members that s/he helps looking after. I see the point that more employment everywhere is desperately needed. I do wonder, however, whether it makes sense to use a subsidised business model (which then isn't really a business, and its growth will depend on donations or 'sponsorship') is the best way of reaching these people. Maybe outsourcing just isn't the answer to marginalised youth unemployment? Eugene, YES to chocolate :) Happy day everyone, Andrea On 22 June 2011 09:10, <[email protected]> wrote:
Andrea,
Maybe it would help if Samasource provided some actual facts on this, rather than the story....
Gilda Quoting Andrea Bohnstedt <[email protected]>:
How did Samasource help BPOs get started? I don't remember Nik Nesbitt from KenCall, for example, talking about Samasource (but maybe I wasn't paying enough attention).
I do remember Nik Nesbitt and a number of others talking about perception issues: that Kenya is not seen as a BPO market internationally, it's not on anyone's radar screen, the operations are still too small to carry weight etc. I very much doubt that an NGO-type outfit like Samasource, with people in refugee camps, does much to create a perception of Kenya as a punchy, professional, grown-up BPO player.
On 21 June 2011 16:57, Muchiri Nyaggah <[email protected]> wrote:
Not quite aid, leans more towards trade (or traid). Players like Samasource have helped BPOs here get started.
Kind regards,
*Muchiri* Nyaggah
Principal Partner
@muchiri
+254 722 506400
Semacraft.com
On Tue, Jun 21, 2011 at 4:34 PM, Agosta Liko <[email protected]> wrote:
First, they called is Social Entrepreneurship, Then impact Investing ....now its Impact Sourcing .......
Press Releases ShareThis Rockefeller Foundation to Foster Impact Sourcing in Africa: Poverty Reduction through ICT Jobs June 17, 2011 / Press Releases
*New York, NY*—A new report funded by the Rockefeller Foundation estimates that the field of Impact Sourcing, employing
socioeconomically
disadvantaged people in Business Process Outsourcing (BPO) centers, is currently $4.5 billion and has the potential to reach $20 billion and employ 780,000 by 2015. The report, conducted by Monitor Group, suggests a strong business case for Impact Sourcing, which can provide high-quality, reliable services at prices that are at least competitive with traditional BPO centers and, in some cases, almost 40 percent lower than what
providers can offer.
The findings, contained in the new working paper, *Job Creation
http://www.rockefellerfoundation.org/news/press-releases/rockefeller-foundat... traditional through
Building the Field of Impact
Sourcing< http://www.monitor.com/Portals/0/MonitorContent/imported/MonitorUnitedStates...
*also finds significant potential for poverty alleviation because Impact Sourcing workers can earn incomes up to 100 percent over alternative employment options.
The working paper is part of the Rockefeller Foundation’s Poverty Reduction through Information and Digital Employment (PRIDE) work. Through PRIDE, the Rockefeller Foundation plans to support the development and testing of Impact Sourcing business models, support research on interventions and continue to build the network of key Impact Sourcing stakeholders to advance the field.
Impact Sourcing employs individuals with limited opportunity for sustainable employment as principal workers in Business Process Outsourcing (BPO) centers to provide high-quality, information-based services to domestic and international public and private-sector clients.
“Harnessing the global BPO trend, PRIDE exemplifies the Rockefeller Foundation’s commitment to promoting growth with equity, in which the
and vulnerable have more access to opportunities, such as ICT employment,” said Dr. James Nyoro, Managing Director, Africa. “The Foundation is
, poor proud
to partner with Monitor on this important research, which drives the idea that employing low-income workers will provide them with sustainable income which can lead to positive social outcomes, ultimately helping to improve livelihoods and build relevant skills for employment in the fast growing ICT sector.”
*Job Creation through Building the Field of Impact
Sourcing< http://www.monitor.com/Portals/0/MonitorContent/imported/MonitorUnitedStates...
*features case studies on current Impact Sourcing models in Africa,
and other regions, including those of Foundation grantees like Digital Divide Data, a social enterprise with the objective of creating jobs for poor and disadvantaged youth in Cambodia, Laos and Kenya; and Samasource, an intermediary that markets and sells Impact Sourcing services to clients based in the United States and United Kingdom.
“Based on more than 120 interviews across 13 countries with Impact Sourcing managers, providers of BPO services, outsourcing experts, employees, outsourcing clients, government officials, and other individuals linked to the Impact Sourcing space, this analysis creates a shared understanding of the current situation, the size of the opportunity and action agenda necessary to build this field,” said Michael Kubzansky, Global Heald of the Monitor Inclusive Markets Initiative.
* *
*The Rockefeller Foundation*
The Rockefeller Foundation’s mission to promote the well-being of
throughout the world has remained unchanged since its founding in
Today, that mission is applied to an era of rapid globalization. Our vision is that this century will be one in which globalization’s benefits are more widely shared and its challenges are more easily weathered. To realize this vision, the Foundation seeks to achieve two fundamental goals in our work. First, we seek to build resilience that enhances individual, community and institutional capacity to survive, adapt, and grow in the face of acute crises and chronic stresses. Second, we seek to promote growth with equity in which the poor and vulnerable have more access to opportunities
improve their lives. In order to achieve these goals, the Foundation constructs its work into time-bound initiatives that have defined objectives and strategies for impact. These initiatives address challenges that
India people 1913. that lie
either within or at the intersections of five issue areas: basic survival safeguards, global health, environment and climate change, urbanization, and social and economic security.
* *
*About Monitor Group*
Monitor works with the world's leading corporations, governments and social sector organizations to drive growth in ways that are most important to them. Monitor Group offers a range of services—advisory, capability-building and capital services—designed to unlock the challenges of achieving sustainable growth. Monitor brings leading-edge ideas, approaches and methods to bear on clients' toughest problems and biggest opportunities. Headquartered in Cambridge, Massachusetts, the firm employs more than 1,500 people in 18 countries worldwide. For more information, visit www.monitor.com.
Monitor Inclusive Markets (MIM) catalyzes support for market-based solutions to social challenges. MIM does this by understanding and improving the business models of enterprises currently engaging people that live at the bottom of the economic pyramid, particularly helping these enterprises reach scale and commercial viability. For more information, visit www.mim.monitor.com.
### For media inquiries, please contact: Svetlana Vaisman <[email protected]> 917-975-5318
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KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Andrea Bohnstedt <http://ke.linkedin.com/in/andreabohnstedt> Publisher +254 720 960 322
www.ratio-magazine.com Find/post East Africa careers<http://www.ratio-magazine.com/careers/index.php> Find/post conferences, workshops, trainings, other business events<http://www.ratio-magazine.com/businessevents/index.php>
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-- Andrea Bohnstedt <http://ke.linkedin.com/in/andreabohnstedt> Publisher +254 720 960 322 www.ratio-magazine.com Find/post East Africa careers<http://www.ratio-magazine.com/careers/index.php> Find/post conferences, workshops, trainings, other business events<http://www.ratio-magazine.com/businessevents/index.php>
Andrea, My sentiments exactly. I just did not want to get too deep into all this. I am still not sure how much the impact has been to be honest, the story sounds good but what is real? Gilda Quoting Andrea Bohnstedt <[email protected]>:
Gilda, I'm a writer/analyst/professional nosy person, so I'm always interested in facts. But there are way more interesting stories out there than I could conceivably tackle, so I'm going to concentrate on the proper business and country risk stories, and ignore the fluffy heart-warming ones.
I really think that all this well-intentioned 'social business' is incredibly bad PR for Kenya and Africa: because it's a cute, heartwarming story, it gets more popular (i.e. non-specialist) attention than a completely standard boardroom story, but it actually misrepresents what business in Kenya is.
Edwin, Capacity is one thing, and I'm sure there are several dimensions to it (technical, number of seats, education levels etc). Perception also matters: I remember Nik mentioning that in the beginning, it was just really difficult to get on the radar screen of bigger outsourcing clients. But my more general point is as above: There are so many plain-vanilla business issues to this that I've got enough to research and write about if I want.
Chris, I've emailed txteagle and will call Mr Eagle in the next few days to get some details - will let you know. That outsourcing reaches the middle class doesn't surprise me: If you look at the kind of qualifications and background you need to work in it, that's probably natural.
And I think there's nothing wrong with employing middle class - or nascent middle class: There were some interesting stats on what middle class actually means in Africa (interesting column material as well:
http://the-star.co.ke/business/andrea-bohnstedt/24381-who-exactly-forms-the-...).
Employing middle class doesn't take anything away from anyone - it's employment, people pay taxes, and at least in Kenya, anyone middle class in employment has probably a number of family members that s/he helps looking after.
I see the point that more employment everywhere is desperately needed. I do wonder, however, whether it makes sense to use a subsidised business model (which then isn't really a business, and its growth will depend on donations or 'sponsorship') is the best way of reaching these people. Maybe outsourcing just isn't the answer to marginalised youth unemployment?
Eugene, YES to chocolate :)
Happy day everyone, Andrea
On 22 June 2011 09:10, <[email protected]> wrote:
Andrea,
Maybe it would help if Samasource provided some actual facts on this, rather than the story....
Gilda Quoting Andrea Bohnstedt <[email protected]>:
How did Samasource help BPOs get started? I don't remember Nik Nesbitt from KenCall, for example, talking about Samasource (but maybe I wasn't paying enough attention).
I do remember Nik Nesbitt and a number of others talking about perception issues: that Kenya is not seen as a BPO market internationally, it's not on anyone's radar screen, the operations are still too small to carry weight etc. I very much doubt that an NGO-type outfit like Samasource, with people in refugee camps, does much to create a perception of Kenya as a punchy, professional, grown-up BPO player.
On 21 June 2011 16:57, Muchiri Nyaggah <[email protected]> wrote:
Not quite aid, leans more towards trade (or traid). Players like Samasource have helped BPOs here get started.
Kind regards,
*Muchiri* Nyaggah
Principal Partner
@muchiri
+254 722 506400
Semacraft.com
On Tue, Jun 21, 2011 at 4:34 PM, Agosta Liko <[email protected]> wrote:
First, they called is Social Entrepreneurship, Then impact Investing ....now its Impact Sourcing .......
http://www.rockefellerfoundation.org/news/press-releases/rockefeller-foundat...
Press Releases ShareThis Rockefeller Foundation to Foster Impact Sourcing in Africa: Poverty Reduction through ICT Jobs June 17, 2011 / Press Releases
*New York, NY*A new report funded by the Rockefeller Foundation estimates that the field of Impact Sourcing, employing
disadvantaged people in Business Process Outsourcing (BPO) centers, is currently $4.5 billion and has the potential to reach $20 billion and employ 780,000 by 2015. The report, conducted by Monitor Group, suggests a strong business case for Impact Sourcing, which can provide high-quality, reliable services at prices that are at least competitive with traditional BPO centers and, in some cases, almost 40 percent lower than what
providers can offer.
The findings, contained in the new working paper, *Job Creation
socioeconomically traditional through
Building the Field of Impact
Sourcing<
http://www.monitor.com/Portals/0/MonitorContent/imported/MonitorUnitedStates...
*also finds significant potential for poverty alleviation because Impact Sourcing workers can earn incomes up to 100 percent over alternative employment options.
The working paper is part of the Rockefeller Foundations Poverty Reduction through Information and Digital Employment (PRIDE) work. Through PRIDE, the Rockefeller Foundation plans to support the development and testing of Impact Sourcing business models, support research on interventions and continue to build the network of key Impact Sourcing stakeholders to advance the field.
Impact Sourcing employs individuals with limited opportunity for sustainable employment as principal workers in Business Process Outsourcing (BPO) centers to provide high-quality, information-based services to domestic and international public and private-sector clients.
Harnessing the global BPO trend, PRIDE exemplifies the Rockefeller Foundations commitment to promoting growth with equity, in which the
and vulnerable have more access to opportunities, such as ICT employment, said Dr. James Nyoro, Managing Director, Africa. The Foundation is
, poor proud
to partner with Monitor on this important research, which drives the idea that employing low-income workers will provide them with sustainable income which can lead to positive social outcomes, ultimately helping to improve livelihoods and build relevant skills for employment in the fast growing ICT sector.
*Job Creation through Building the Field of Impact
Sourcing<
http://www.monitor.com/Portals/0/MonitorContent/imported/MonitorUnitedStates...
*features case studies on current Impact Sourcing models in Africa,
and other regions, including those of Foundation grantees like Digital Divide Data, a social enterprise with the objective of creating jobs for poor and disadvantaged youth in Cambodia, Laos and Kenya; and Samasource, an intermediary that markets and sells Impact Sourcing services to clients based in the United States and United Kingdom.
Based on more than 120 interviews across 13 countries with Impact Sourcing managers, providers of BPO services, outsourcing experts, employees, outsourcing clients, government officials, and other individuals linked to the Impact Sourcing space, this analysis creates a shared understanding of the current situation, the size of the opportunity and action agenda necessary to build this field, said Michael Kubzansky, Global Heald of the Monitor Inclusive Markets Initiative.
* *
*The Rockefeller Foundation*
The Rockefeller Foundations mission to promote the well-being of
throughout the world has remained unchanged since its founding in
Today, that mission is applied to an era of rapid globalization. Our vision is that this century will be one in which globalizations benefits are more widely shared and its challenges are more easily weathered. To realize this vision, the Foundation seeks to achieve two fundamental goals in our work. First, we seek to build resilience that enhances individual, community and institutional capacity to survive, adapt, and grow in the face of acute crises and chronic stresses. Second, we seek to promote growth with equity in which the poor and vulnerable have more access to opportunities
improve their lives. In order to achieve these goals, the Foundation constructs its work into time-bound initiatives that have defined objectives and strategies for impact. These initiatives address challenges that
either within or at the intersections of five issue areas: basic survival safeguards, global health, environment and climate change, urbanization, and social and economic security.
* *
*About Monitor Group*
Monitor works with the world's leading corporations, governments and social sector organizations to drive growth in ways that are most important to them. Monitor Group offers a range of servicesadvisory, capability-building and capital servicesdesigned to unlock the challenges of achieving sustainable growth. Monitor brings leading-edge ideas, approaches and methods to bear on clients' toughest problems and biggest opportunities. Headquartered in Cambridge, Massachusetts, the firm employs more than 1,500 people in 18 countries worldwide. For more information, visit www.monitor.com.
Monitor Inclusive Markets (MIM) catalyzes support for market-based solutions to social challenges. MIM does this by understanding and improving the business models of enterprises currently engaging people that
India people 1913. that lie live at
the bottom of the economic pyramid, particularly helping these enterprises reach scale and commercial viability. For more information, visit www.mim.monitor.com.
### For media inquiries, please contact: Svetlana Vaisman <[email protected]> 917-975-5318
_______________________________________________ kictanet mailing list [email protected] http://lists.kictanet.or.ke/mailman/listinfo/kictanet
Unsubscribe or change your options at
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder
platform
for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect
http://lists.kictanet.or.ke/mailman/options/kictanet/muchiri%40semacraft.com privacy,
do
not spam, do not market your wares or qualifications.
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Unsubscribe or change your options at
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder
platform for
people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Andrea Bohnstedt <http://ke.linkedin.com/in/andreabohnstedt> Publisher +254 720 960 322
www.ratio-magazine.com Find/post East Africa careers<http://www.ratio-magazine.com/careers/index.php> Find/post conferences, workshops, trainings, other business events<http://www.ratio-magazine.com/businessevents/index.php>
------------------------------------------------- This mail sent through IMP: http://horde.org/imp/
-- Andrea Bohnstedt <http://ke.linkedin.com/in/andreabohnstedt> Publisher +254 720 960 322
www.ratio-magazine.com Find/post East Africa careers<http://www.ratio-magazine.com/careers/index.php> Find/post conferences, workshops, trainings, other business events<http://www.ratio-magazine.com/businessevents/index.php>
------------------------------------------------- This mail sent through IMP: http://horde.org/imp/
I was planning to call txteagle to check up on the details of their 'business'. I can do the same with Samasource - might be some fun column material in there. I might end up looking like a right witch again, just as I did when I told some very well-meaning Americans that 'Underwear for Africa' a) makes no sense, and b) is incredibly patronising, but hey, that's the adventure of sitting at a laptop all day long :) On 23 June 2011 16:31, <[email protected]> wrote:
Andrea,
My sentiments exactly. I just did not want to get too deep into all this. I am still not sure how much the impact has been to be honest, the story sounds good but what is real?
Gilda Quoting Andrea Bohnstedt <[email protected]>:
Gilda, I'm a writer/analyst/professional nosy person, so I'm always interested in facts. But there are way more interesting stories out there than I could conceivably tackle, so I'm going to concentrate on the proper business and country risk stories, and ignore the fluffy heart-warming ones.
I really think that all this well-intentioned 'social business' is incredibly bad PR for Kenya and Africa: because it's a cute, heartwarming story, it gets more popular (i.e. non-specialist) attention than a completely standard boardroom story, but it actually misrepresents what business in Kenya is.
Edwin, Capacity is one thing, and I'm sure there are several dimensions to it (technical, number of seats, education levels etc). Perception also matters: I remember Nik mentioning that in the beginning, it was just really difficult to get on the radar screen of bigger outsourcing clients. But my more general point is as above: There are so many plain-vanilla business issues to this that I've got enough to research and write about if I want.
Chris, I've emailed txteagle and will call Mr Eagle in the next few days to get some details - will let you know. That outsourcing reaches the middle class doesn't surprise me: If you look at the kind of qualifications and background you need to work in it, that's probably natural.
And I think there's nothing wrong with employing middle class - or nascent middle class: There were some interesting stats on what middle class actually means in Africa (interesting column material as well:
http://the-star.co.ke/business/andrea-bohnstedt/24381-who-exactly-forms-the-... ).
Employing middle class doesn't take anything away from anyone - it's employment, people pay taxes, and at least in Kenya, anyone middle class
employment has probably a number of family members that s/he helps looking after.
I see the point that more employment everywhere is desperately needed. I do wonder, however, whether it makes sense to use a subsidised business model (which then isn't really a business, and its growth will depend on donations or 'sponsorship') is the best way of reaching these people. Maybe outsourcing just isn't the answer to marginalised youth unemployment?
Eugene, YES to chocolate :)
Happy day everyone, Andrea
On 22 June 2011 09:10, <[email protected]> wrote:
Andrea,
Maybe it would help if Samasource provided some actual facts on this, rather than the story....
Gilda Quoting Andrea Bohnstedt <[email protected]>:
How did Samasource help BPOs get started? I don't remember Nik Nesbitt from KenCall, for example, talking about Samasource (but maybe I wasn't paying enough attention).
I do remember Nik Nesbitt and a number of others talking about perception issues: that Kenya is not seen as a BPO market internationally, it's not on anyone's radar screen, the operations are still too small to carry weight etc. I very much doubt that an NGO-type outfit like Samasource, with people in refugee camps, does much to create a perception of Kenya as a
in punchy,
professional, grown-up BPO player.
On 21 June 2011 16:57, Muchiri Nyaggah <[email protected]> wrote:
Not quite aid, leans more towards trade (or traid). Players like Samasource have helped BPOs here get started.
Kind regards,
*Muchiri* Nyaggah
Principal Partner
@muchiri
+254 722 506400
Semacraft.com
On Tue, Jun 21, 2011 at 4:34 PM, Agosta Liko <[email protected]> wrote:
First, they called is Social Entrepreneurship, Then impact Investing ....now its Impact Sourcing .......
Press Releases ShareThis Rockefeller Foundation to Foster Impact Sourcing in Africa:
Poverty
Reduction through ICT Jobs June 17, 2011 / Press Releases
*New York, NY*—A new report funded by the Rockefeller Foundation estimates that the field of Impact Sourcing, employing socioeconomically disadvantaged people in Business Process Outsourcing (BPO)
http://www.rockefellerfoundation.org/news/press-releases/rockefeller-foundat... centers,
is
currently $4.5 billion and has the potential to reach $20 billion and employ 780,000 by 2015. The report, conducted by Monitor Group, suggests a strong business case for Impact Sourcing, which can provide high-quality, reliable services at prices that are at least competitive with traditional BPO centers and, in some cases, almost 40 percent lower than what traditional providers can offer.
The findings, contained in the new working paper, *Job Creation through Building the Field of Impact
Sourcing<
,
*also finds significant potential for poverty alleviation because Impact Sourcing workers can earn incomes up to 100 percent over alternative employment options.
The working paper is part of the Rockefeller Foundation’s Poverty Reduction through Information and Digital Employment (PRIDE) work. Through PRIDE, the Rockefeller Foundation plans to support the development and testing of Impact Sourcing business models, support research on interventions and continue to build the network of key Impact Sourcing stakeholders to advance the field.
Impact Sourcing employs individuals with limited opportunity for sustainable employment as principal workers in Business Process Outsourcing (BPO) centers to provide high-quality, information-based services to domestic and international public and private-sector clients.
“Harnessing the global BPO trend, PRIDE exemplifies the Rockefeller Foundation’s commitment to promoting growth with equity, in which
and vulnerable have more access to opportunities, such as ICT employment,” said Dr. James Nyoro, Managing Director, Africa. “The Foundation is
poor proud
to partner with Monitor on this important research, which drives
http://www.monitor.com/Portals/0/MonitorContent/imported/MonitorUnitedStates... the the
idea
that employing low-income workers will provide them with sustainable income which can lead to positive social outcomes, ultimately helping to improve livelihoods and build relevant skills for employment in the fast growing ICT sector.”
*Job Creation through Building the Field of Impact
Sourcing<
*features case studies on current Impact Sourcing models in
and other regions, including those of Foundation grantees like Digital Divide Data, a social enterprise with the objective of creating jobs for poor and disadvantaged youth in Cambodia, Laos and Kenya; and Samasource, an intermediary that markets and sells Impact Sourcing services to clients based in the United States and United Kingdom.
“Based on more than 120 interviews across 13 countries with Impact Sourcing managers, providers of BPO services, outsourcing experts, employees, outsourcing clients, government officials, and other individuals linked to the Impact Sourcing space, this analysis creates a shared understanding of the current situation, the size of the opportunity and action agenda necessary to build this field,” said Michael Kubzansky, Global Heald of the Monitor Inclusive Markets Initiative.
* *
*The Rockefeller Foundation*
The Rockefeller Foundation’s mission to promote the well-being of
throughout the world has remained unchanged since its founding in
Today, that mission is applied to an era of rapid globalization. Our vision is that this century will be one in which globalization’s benefits are more widely shared and its challenges are more easily weathered. To realize this vision, the Foundation seeks to achieve two fundamental goals in our work. First, we seek to build resilience that enhances individual, community and institutional capacity to survive, adapt, and grow in the face of acute crises and chronic stresses. Second, we seek to promote growth with equity in which the poor and vulnerable have more access to opportunities
Africa, India people 1913. that
improve their lives. In order to achieve these goals, the Foundation constructs its work into time-bound initiatives that have defined objectives and strategies for impact. These initiatives address challenges
http://www.monitor.com/Portals/0/MonitorContent/imported/MonitorUnitedStates... that
either within or at the intersections of five issue areas: basic survival safeguards, global health, environment and climate change, urbanization, and social and economic security.
* *
*About Monitor Group*
Monitor works with the world's leading corporations, governments and social sector organizations to drive growth in ways that are most important to them. Monitor Group offers a range of services—advisory, capability-building and capital services—designed to unlock the challenges of achieving sustainable growth. Monitor brings leading-edge ideas, approaches and methods to bear on clients' toughest problems and biggest opportunities. Headquartered in Cambridge, Massachusetts, the firm employs more than 1,500 people in 18 countries worldwide. For more information, visit www.monitor.com.
Monitor Inclusive Markets (MIM) catalyzes support for market-based solutions to social challenges. MIM does this by understanding and improving the business models of enterprises currently engaging people that
lie live at
the bottom of the economic pyramid, particularly helping these enterprises reach scale and commercial viability. For more information, visit www.mim.monitor.com.
### For media inquiries, please contact: Svetlana Vaisman <[email protected]> 917-975-5318
_______________________________________________ kictanet mailing list [email protected] http://lists.kictanet.or.ke/mailman/listinfo/kictanet
Unsubscribe or change your options at
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder
platform
for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in
http://lists.kictanet.or.ke/mailman/options/kictanet/muchiri%40semacraft.com the
sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect
ICT privacy, do
not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list [email protected] http://lists.kictanet.or.ke/mailman/listinfo/kictanet
Unsubscribe or change your options at
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder
platform for
people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect
http://lists.kictanet.or.ke/mailman/options/kictanet/andrea.bohnstedt%40rati... privacy,
do
not spam, do not market your wares or qualifications.
-- Andrea Bohnstedt <http://ke.linkedin.com/in/andreabohnstedt> Publisher +254 720 960 322
www.ratio-magazine.com Find/post East Africa careers<http://www.ratio-magazine.com/careers/index.php> Find/post conferences, workshops, trainings, other business events<http://www.ratio-magazine.com/businessevents/index.php>
------------------------------------------------- This mail sent through IMP: http://horde.org/imp/
-- Andrea Bohnstedt <http://ke.linkedin.com/in/andreabohnstedt> Publisher +254 720 960 322
www.ratio-magazine.com Find/post East Africa careers<http://www.ratio-magazine.com/careers/index.php> Find/post conferences, workshops, trainings, other business events<http://www.ratio-magazine.com/businessevents/index.php>
------------------------------------------------- This mail sent through IMP: http://horde.org/imp/
-- Andrea Bohnstedt <http://ke.linkedin.com/in/andreabohnstedt> Publisher +254 720 960 322 www.ratio-magazine.com Find/post East Africa careers<http://www.ratio-magazine.com/careers/index.php> Find/post conferences, workshops, trainings, other business events<http://www.ratio-magazine.com/businessevents/index.php>
The Monitor report may be a representation of the industries views .... They interviewed the who's who in the BPO aka Call Center sector ...... Kecall, Horizon, ICT Board etc On Thu, Jun 23, 2011 at 4:31 PM, <[email protected]> wrote:
Andrea,
My sentiments exactly. I just did not want to get too deep into all this. I am still not sure how much the impact has been to be honest, the story sounds good but what is real?
Gilda Quoting Andrea Bohnstedt <[email protected]>:
Gilda, I'm a writer/analyst/professional nosy person, so I'm always interested in facts. But there are way more interesting stories out there than I could conceivably tackle, so I'm going to concentrate on the proper business and country risk stories, and ignore the fluffy heart-warming ones.
I really think that all this well-intentioned 'social business' is incredibly bad PR for Kenya and Africa: because it's a cute, heartwarming story, it gets more popular (i.e. non-specialist) attention than a completely standard boardroom story, but it actually misrepresents what business in Kenya is.
Edwin, Capacity is one thing, and I'm sure there are several dimensions to it (technical, number of seats, education levels etc). Perception also matters: I remember Nik mentioning that in the beginning, it was just really difficult to get on the radar screen of bigger outsourcing clients. But my more general point is as above: There are so many plain-vanilla business issues to this that I've got enough to research and write about if I want.
Chris, I've emailed txteagle and will call Mr Eagle in the next few days to get some details - will let you know. That outsourcing reaches the middle class doesn't surprise me: If you look at the kind of qualifications and background you need to work in it, that's probably natural.
And I think there's nothing wrong with employing middle class - or nascent middle class: There were some interesting stats on what middle class actually means in Africa (interesting column material as well:
http://the-star.co.ke/business/andrea-bohnstedt/24381-who-exactly-forms-the-... ).
Employing middle class doesn't take anything away from anyone - it's employment, people pay taxes, and at least in Kenya, anyone middle class
employment has probably a number of family members that s/he helps looking after.
I see the point that more employment everywhere is desperately needed. I do wonder, however, whether it makes sense to use a subsidised business model (which then isn't really a business, and its growth will depend on donations or 'sponsorship') is the best way of reaching these people. Maybe outsourcing just isn't the answer to marginalised youth unemployment?
Eugene, YES to chocolate :)
Happy day everyone, Andrea
On 22 June 2011 09:10, <[email protected]> wrote:
Andrea,
Maybe it would help if Samasource provided some actual facts on this, rather than the story....
Gilda Quoting Andrea Bohnstedt <[email protected]>:
How did Samasource help BPOs get started? I don't remember Nik Nesbitt from KenCall, for example, talking about Samasource (but maybe I wasn't paying enough attention).
I do remember Nik Nesbitt and a number of others talking about perception issues: that Kenya is not seen as a BPO market internationally, it's not on anyone's radar screen, the operations are still too small to carry weight etc. I very much doubt that an NGO-type outfit like Samasource, with people in refugee camps, does much to create a perception of Kenya as a
in punchy,
professional, grown-up BPO player.
On 21 June 2011 16:57, Muchiri Nyaggah <[email protected]> wrote:
Not quite aid, leans more towards trade (or traid). Players like Samasource have helped BPOs here get started.
Kind regards,
*Muchiri* Nyaggah
Principal Partner
@muchiri
+254 722 506400
Semacraft.com
On Tue, Jun 21, 2011 at 4:34 PM, Agosta Liko <[email protected]> wrote:
First, they called is Social Entrepreneurship, Then impact Investing ....now its Impact Sourcing .......
Press Releases ShareThis Rockefeller Foundation to Foster Impact Sourcing in Africa:
Poverty
Reduction through ICT Jobs June 17, 2011 / Press Releases
*New York, NY*—A new report funded by the Rockefeller Foundation estimates that the field of Impact Sourcing, employing socioeconomically disadvantaged people in Business Process Outsourcing (BPO)
http://www.rockefellerfoundation.org/news/press-releases/rockefeller-foundat... centers,
is
currently $4.5 billion and has the potential to reach $20 billion and employ 780,000 by 2015. The report, conducted by Monitor Group, suggests a strong business case for Impact Sourcing, which can provide high-quality, reliable services at prices that are at least competitive with traditional BPO centers and, in some cases, almost 40 percent lower than what traditional providers can offer.
The findings, contained in the new working paper, *Job Creation through Building the Field of Impact
Sourcing<
,
*also finds significant potential for poverty alleviation because Impact Sourcing workers can earn incomes up to 100 percent over alternative employment options.
The working paper is part of the Rockefeller Foundation’s Poverty Reduction through Information and Digital Employment (PRIDE) work. Through PRIDE, the Rockefeller Foundation plans to support the development and testing of Impact Sourcing business models, support research on interventions and continue to build the network of key Impact Sourcing stakeholders to advance the field.
Impact Sourcing employs individuals with limited opportunity for sustainable employment as principal workers in Business Process Outsourcing (BPO) centers to provide high-quality, information-based services to domestic and international public and private-sector clients.
“Harnessing the global BPO trend, PRIDE exemplifies the Rockefeller Foundation’s commitment to promoting growth with equity, in which
and vulnerable have more access to opportunities, such as ICT employment,” said Dr. James Nyoro, Managing Director, Africa. “The Foundation is
poor proud
to partner with Monitor on this important research, which drives
http://www.monitor.com/Portals/0/MonitorContent/imported/MonitorUnitedStates... the the
idea
that employing low-income workers will provide them with sustainable income which can lead to positive social outcomes, ultimately helping to improve livelihoods and build relevant skills for employment in the fast growing ICT sector.”
*Job Creation through Building the Field of Impact
Sourcing<
*features case studies on current Impact Sourcing models in
and other regions, including those of Foundation grantees like Digital Divide Data, a social enterprise with the objective of creating jobs for poor and disadvantaged youth in Cambodia, Laos and Kenya; and Samasource, an intermediary that markets and sells Impact Sourcing services to clients based in the United States and United Kingdom.
“Based on more than 120 interviews across 13 countries with Impact Sourcing managers, providers of BPO services, outsourcing experts, employees, outsourcing clients, government officials, and other individuals linked to the Impact Sourcing space, this analysis creates a shared understanding of the current situation, the size of the opportunity and action agenda necessary to build this field,” said Michael Kubzansky, Global Heald of the Monitor Inclusive Markets Initiative.
* *
*The Rockefeller Foundation*
The Rockefeller Foundation’s mission to promote the well-being of
throughout the world has remained unchanged since its founding in
Today, that mission is applied to an era of rapid globalization. Our vision is that this century will be one in which globalization’s benefits are more widely shared and its challenges are more easily weathered. To realize this vision, the Foundation seeks to achieve two fundamental goals in our work. First, we seek to build resilience that enhances individual, community and institutional capacity to survive, adapt, and grow in the face of acute crises and chronic stresses. Second, we seek to promote growth with equity in which the poor and vulnerable have more access to opportunities
Africa, India people 1913. that
improve their lives. In order to achieve these goals, the Foundation constructs its work into time-bound initiatives that have defined objectives and strategies for impact. These initiatives address challenges
http://www.monitor.com/Portals/0/MonitorContent/imported/MonitorUnitedStates... that
either within or at the intersections of five issue areas: basic survival safeguards, global health, environment and climate change, urbanization, and social and economic security.
* *
*About Monitor Group*
Monitor works with the world's leading corporations, governments and social sector organizations to drive growth in ways that are most important to them. Monitor Group offers a range of services—advisory, capability-building and capital services—designed to unlock the challenges of achieving sustainable growth. Monitor brings leading-edge ideas, approaches and methods to bear on clients' toughest problems and biggest opportunities. Headquartered in Cambridge, Massachusetts, the firm employs more than 1,500 people in 18 countries worldwide. For more information, visit www.monitor.com.
Monitor Inclusive Markets (MIM) catalyzes support for market-based solutions to social challenges. MIM does this by understanding and improving the business models of enterprises currently engaging people that
lie live at
the bottom of the economic pyramid, particularly helping these enterprises reach scale and commercial viability. For more information, visit www.mim.monitor.com.
### For media inquiries, please contact: Svetlana Vaisman <[email protected]> 917-975-5318
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participants (6)
-
Agosta Liko -
Andrea Bohnstedt -
Edwin Onchari -
Eugene Lidede (Synergy) -
godera＠skyweb.co.ke -
Muchiri Nyaggah