My two cents if I may, the ticketing system works pretty well at the Aga Khan hospital's pharmacy. Like with our Rwandan counterparts , you print your queue number using a touchscreen and wait for your number to be called. They also have a very effective means of enforcing this, should you miss your cue and move to the next free teller they ask if your number has been called, in which case if your number was not up, the teller asks politely that you to wait your turn. Kind Regards, Beatrice Wagate, -----Original Message----- From: kictanet [mailto:kictanet-bounces+beatricew=protec.co.ke@lists.kictanet.or.ke] On Behalf Of kictanet-request@lists.kictanet.or.ke Sent: Friday, August 03, 2012 12:00 PM To: Beatrice Wagate Subject: kictanet Digest, Vol 63, Issue 12 Send kictanet mailing list submissions to kictanet@lists.kictanet.or.ke To subscribe or unsubscribe via the World Wide Web, visit https://lists.kictanet.or.ke/mailman/listinfo/kictanet or, via email, send a message with subject or body 'help' to kictanet-request@lists.kictanet.or.ke You can reach the person managing the list at kictanet-owner@lists.kictanet.or.ke When replying, please edit your Subject line so it is more specific than "Re: Contents of kictanet digest..." Today's Topics: 1. Re: RRA queuing system (Mark Mwangi) ---------------------------------------------------------------------- Message: 1 Date: Fri, 3 Aug 2012 10:38:41 +0300 From: Mark Mwangi <mwangy@gmail.com> To: Edna shiko <ednawanjiku@gmail.com> Cc: KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke> Subject: Re: [kictanet] RRA queuing system Message-ID: <CAH5fjchTk62yjbBem+ihWwh=WFXZetqFNcr9BC4mWh9O5O3FMQ@mail.gmail.com> Content-Type: text/plain; charset="iso-8859-1" Throwing technology at a human problem will not make it go away. People like to explain their cases imagining that it is very unique and not subject to an automated procedure like ticketing. Also it is not used since the staff themselves do not adhere to it. The Orange shop behind Teleposta towers used to have the system but it was rarely used with people simply looking for the next free teller. Another case of solving a problem that doesn't exist. The system that I find works is the one in Barclays bank where people queue normally and when a teller is free he hits a buzzer that lights a display that indicates he/she is free. That works. Tickets are rather wasteful of paper and human resources. On Fri, Aug 3, 2012 at 7:29 AM, Edna shiko <ednawanjiku@gmail.com> wrote:

Wish it would bbe adopted in many public offices KQ at BArclays plaza have this system in place its awesome

On Thu, Aug 2, 2012 at 8:58 PM, John Kariuki < ngethe.kariuki2007@yahoo.co.uk> wrote:

...

James, You are right. There is too much unnecessary hustling in queues in this country.Such hustling,in my view, is incompatible with our own VISION 2030 as time wasted could be used more productively. So, if we have no better idea,it may help to just copy and paste from those institutions who already have such a system. I know of two,CHARTIS Insurance and Air-Tel, Sarit Centre.

John Kariuki

*From:* James Kagwe <kagwejg@gmail.com> *To:* ngethe.kariuki2007@yahoo.co.uk *Cc:* KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke> *Sent:* Thursday, 2 August 2012, 18:50 *Subject:* [kictanet] RRA queuing system

Evening all,

I watched the Rwanda ICT documentary last night on Citizen and was mesmerized at the simple queuing system they have put in place at RRA. The system is quite interactive and people just print their queue numbers using a touch screen by themselves. One may choose to wait for number to be called or may take off and do other things as long as he's back before his queue number is reached. I wish this could be adopted in public offices in Kenya especially KRA, immigrations, registration of births etc where people waste many hours queuing everyday.

regards, James

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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.

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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.

KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.

-- Regards, Mark Mwangi markmwangi.me.ke