Where are we with Freedom of Information in Kenya? The Law + Rules + Regulations? http://www.telegraph.co.uk/news/uknews/law-and-order/9942442/Police-officer-... Will it not improve public services + increase sensitivity :=) In addition to web portals (access to general information) some go.ke orgs have been providing for some years now, we need e-mail addresses for all case officers in central & county governments. This will help in auditing services, communications and delays which are often retaliation or neglect for "not talking properly". Ghost employees should not have e-mail addresses unless.... Beyond email, we move on to CRMs :=) http://www.futuregov.asia/articles/2009/feb/04/crm-citizen-centric-governmen...