Brian, i think CCK can work with radio stations, print media, and ensure that information available on the website and the attendant rights are well communicated otherwise, we will be upholding the fallacy that those who can chat or use email know about the important info regarding ICTs in the country or the rights and obligations for that matter. in short, CCK must REACH OUT to all.... Tel. 254 720 318 925 blog:http://beckyit.blogspot.com/ ----- Original Message ---- From: Brian Longwe <brian@isisweb.nl> To: rebeccawanjiku@yahoo.com Cc: KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke> Sent: Tuesday, October 16, 2007 2:24:06 PM Subject: Re: [kictanet] Day 4 of 10:- eContent Requirements for Regulators Hi Alice, On Oct 15, 2007, at 6:07 PM, alice wrote:

...

"My question: besides colorful brochures what concrete actions are our regulators taking to ensure that every citizen is aware of their rights, privileges and what services are available to them. Regards Brian"

The CCK recently unveiled the CCK service chatter that sets public expectations Re: dealing with the Commission and its staff interchangeably called the "The Customer Service Charter " it outlines rights and responsibilities and the procedure to follow if CCK service standards are not met. available at www.cck.go.ke

This is excellent - but how will this help my grandma in shags - how does she find out that there's a website? How does she find out that she actually has certain rights as a telecoms consumer? How does she know what avenues to take to set up a rural ISP? Where I'm heading to - and I hoped that this came out of the example I gave of the Indian CMA - is something called OUTREACH. To what extent do our regulatory authorities reach out to the technologically, geographically and financially challenged? I know I'm straying from the e-content discussion but I think it's a good tangent. Maybe we need to think outside the box and come up with creative ways of getting this e-content right into the hands of the consumers. Maybe an E-Book with lots of pictures and sounds to help the layperson come to grips with the often abstract and confusing concepts that plague regulatory authorities? Brian _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: rebeccawanjiku@yahoo.com Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/rebeccawanjiku%40yahoo.... ____________________________________________________________________________________ Be a better Heartthrob. Get better relationship answers from someone who knows. Yahoo! Answers - Check it out. http://answers.yahoo.com/dir/?link=list&sid=396545433