Hey folks, Please see the below exchange between me and my ISP. They did not get back to me after my reply and the internet was not interred with since then . Is it legal for ISPs to cut service based on such justifications. Cheere Nelson Dear Mike Please send me a copy of the "fair use policy", I hope it contains a clear definition of the intendned purposes. Because I don't recall signing or consenting to such an agreement. Regards Nelson On Mon, 17 Sep 2018, 16:27 Mike
Hello
We note that the link is being over utilized hence the course for slow speeds. Something to note is that our various products are governed by a fair usage policy that is supposed to ensure that a product is used for its intended purpose.
From your today’s usage, we note that you are exhausting the FUP limit for the subscribed product: Faiba home 50 Mbps. The system is designed to limit your speed for the remainder of the peak hours once this threshold is reached. Kindly consider:
i. Upgrading to a higher subscription ii. Managing your usage to be within the dimensions of the product.
Kindly see the attached is your average utilization graph and the most active protocols showing your usage for the day.
*Regards,*
*Mike*
I think zuku are the worst of the lot. They make you buy a product thinking connection will be immediate. Only for their customer service team to tell you to wait 5 days for unexplained technical reasons! -----Original Message----- From: "Nelson Kwaje via kictanet" <kictanet@lists.kictanet.or.ke> Sent: 10/1/2018 9:34 PM To: "machukib@gmail.com" <machukib@gmail.com> Cc: "Nelson Kwaje" <nelson@web4all.co.ke> Subject: [kictanet] Fwd: Link utilization Hey folks, Please see the below exchange between me and my ISP. They did not get back to me after my reply and the internet was not interred with since then . Is it legal for ISPs to cut service based on such justifications. Cheere Nelson Dear Mike Please send me a copy of the "fair use policy", I hope it contains a clear definition of the intendned purposes. Because I don't recall signing or consenting to such an agreement. Regards Nelson On Mon, 17 Sep 2018, 16:27 Mike Hello We note that the link is being over utilized hence the course for slow speeds. Something to note is that our various products are governed by a fair usage policy that is supposed to ensure that a product is used for its intended purpose.
From your today’s usage, we note that you are exhausting the FUP limit for the subscribed product: Faiba home 50 Mbps. The system is designed to limit your speed for the remainder of the peak hours once this threshold is reached. Kindly consider:
i. Upgrading to a higher subscription ii. Managing your usage to be within the dimensions of the product. Kindly see the attached is your average utilization graph and the most active protocols showing your usage for the day. Regards, Mike
Hi, I think this is what you're looking for. http://faiba.co.ke/quarantine/policy.html Read up on data caps- just ISPs' way of telling you to temper your appetite for data https://en.wikipedia.org/wiki/Data_cap And JTL have been doing it for a while: https://twitter.com/faibajtl/status/460478955179737088?lang=en On Mon, 1 Oct 2018 at 21:34, Nelson Kwaje via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hey folks,
Please see the below exchange between me and my ISP. They did not get back to me after my reply and the internet was not interred with since then . Is it legal for ISPs to cut service based on such justifications.
Cheere Nelson
Dear Mike Please send me a copy of the "fair use policy", I hope it contains a clear definition of the intendned purposes. Because I don't recall signing or consenting to such an agreement. Regards Nelson
On Mon, 17 Sep 2018, 16:27 Mike
Hello
We note that the link is being over utilized hence the course for slow speeds. Something to note is that our various products are governed by a fair usage policy that is supposed to ensure that a product is used for its intended purpose.
From your today’s usage, we note that you are exhausting the FUP limit for the subscribed product: Faiba home 50 Mbps. The system is designed to limit your speed for the remainder of the peak hours once this threshold is reached. Kindly consider:
i. Upgrading to a higher subscription ii. Managing your usage to be within the dimensions of the product.
Kindly see the attached is your average utilization graph and the most active protocols showing your usage for the day.
*Regards,*
*Mike*
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/ Domain Registration sponsored by www.eacdirectory.co.ke
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- ------------------------------------------------------------------ ---Freedom is the right of all sentient beings--- ------------------------------------------------------------------ Thanks and Regards, Kariuki James Wanjau, (+254) 0717-315-092 ke.linkedin.com/in/JamesWanjau
Hi James, Thanks for sharing, I will read through it for compliance and future reference In principle I am usually very leery about the idea of an ISP determining “Intended usage” for internet users. I think it just sounds not right. Leave alone the Server monitoring clause gives the ISP a wide range of authorities powers over one’s transmitted content. *"Service Monitoring* *JTL is under no obligation to monitor a customer's usage, bandwidth, transmissions and/or content of service. However, JTL may monitor the usage, bandwidth, transmissions and content of service periodically to (i) comply with any necessary laws, regulations or other governmental requests or (ii) operate service properly or to protect itself, its network and its customers and subscribers. JTL Faiba reserves the right to modify, reject or eliminate any information residing on or transmitted to its server that it, in its sole discretion, believes is unacceptable or in violation of this AUP or any other terms and provisions applicable to service."* On Mon, Oct 1, 2018 at 10:23 PM James Wanjau <bkwanjau@gmail.com> wrote:
Hi,
I think this is what you're looking for.
http://faiba.co.ke/quarantine/policy.html
Read up on data caps- just ISPs' way of telling you to temper your appetite for data
https://en.wikipedia.org/wiki/Data_cap
And JTL have been doing it for a while:
https://twitter.com/faibajtl/status/460478955179737088?lang=en
On Mon, 1 Oct 2018 at 21:34, Nelson Kwaje via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hey folks,
Please see the below exchange between me and my ISP. They did not get back to me after my reply and the internet was not interred with since then . Is it legal for ISPs to cut service based on such justifications.
Cheere Nelson
Dear Mike Please send me a copy of the "fair use policy", I hope it contains a clear definition of the intendned purposes. Because I don't recall signing or consenting to such an agreement. Regards Nelson
On Mon, 17 Sep 2018, 16:27 Mike
Hello
We note that the link is being over utilized hence the course for slow speeds. Something to note is that our various products are governed by a fair usage policy that is supposed to ensure that a product is used for its intended purpose.
From your today’s usage, we note that you are exhausting the FUP limit for the subscribed product: Faiba home 50 Mbps. The system is designed to limit your speed for the remainder of the peak hours once this threshold is reached. Kindly consider:
i. Upgrading to a higher subscription ii. Managing your usage to be within the dimensions of the product.
Kindly see the attached is your average utilization graph and the most active protocols showing your usage for the day.
*Regards,*
*Mike*
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/ Domain Registration sponsored by www.eacdirectory.co.ke
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- ------------------------------------------------------------------ ---Freedom is the right of all sentient beings--- ------------------------------------------------------------------ Thanks and Regards, Kariuki James Wanjau, (+254) 0717-315-092 ke.linkedin.com/in/JamesWanjau
Listers Don't look further for blame on this issue than the total lack of interest from Policy Makers and Regulators regarding basic Net Neutrality tenets. Just in case we have forgotten what Net Neutrality means here is a definition:- *Net neutrality <https://en.wikipedia.org/wiki/Net_neutrality>* is the principle that Internet service providers treat all data on the Internet equally, and not discriminate or charge differently by user, content, website, platform, application, type of attached equipment, or method of communication. For instance, under these principles, internet service providers are unable to intentionally block, slow down or charge money for specific websites and online content. *This is sometimes enforced through government mandate*. These regulations can be referred to as "common carrier" regulations. This does not block all abilities that Internet service providers have to impact their customer's services. Opt-in/opt-out services exist on the end user side, and filtering can be done on a local basis, as in the filtration of sensitive material for minors. Where are the Consumer Protection guys on this matter? Regards *Ali Hussein* *Principal* *AHK & Associates* Tel: +254 713 601113 Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim <http://ke.linkedin.com/in/alihkassim> 13th Floor , Delta Towers, Oracle Wing, Chiromo Road, Westlands, Nairobi, Kenya. Any information of a personal nature expressed in this email are purely mine and do not necessarily reflect the official positions of the organizations that I work with. On Mon, Oct 1, 2018 at 11:06 PM Nelson Kwaje via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi James,
Thanks for sharing, I will read through it for compliance and future reference In principle I am usually very leery about the idea of an ISP determining “Intended usage” for internet users. I think it just sounds not right. Leave alone the Server monitoring clause gives the ISP a wide range of authorities powers over one’s transmitted content.
*"Service Monitoring* *JTL is under no obligation to monitor a customer's usage, bandwidth, transmissions and/or content of service. However, JTL may monitor the usage, bandwidth, transmissions and content of service periodically to (i) comply with any necessary laws, regulations or other governmental requests or (ii) operate service properly or to protect itself, its network and its customers and subscribers. JTL Faiba reserves the right to modify, reject or eliminate any information residing on or transmitted to its server that it, in its sole discretion, believes is unacceptable or in violation of this AUP or any other terms and provisions applicable to service."*
On Mon, Oct 1, 2018 at 10:23 PM James Wanjau <bkwanjau@gmail.com> wrote:
Hi,
I think this is what you're looking for.
http://faiba.co.ke/quarantine/policy.html
Read up on data caps- just ISPs' way of telling you to temper your appetite for data
https://en.wikipedia.org/wiki/Data_cap
And JTL have been doing it for a while:
https://twitter.com/faibajtl/status/460478955179737088?lang=en
On Mon, 1 Oct 2018 at 21:34, Nelson Kwaje via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hey folks,
Please see the below exchange between me and my ISP. They did not get back to me after my reply and the internet was not interred with since then . Is it legal for ISPs to cut service based on such justifications.
Cheere Nelson
Dear Mike Please send me a copy of the "fair use policy", I hope it contains a clear definition of the intendned purposes. Because I don't recall signing or consenting to such an agreement. Regards Nelson
On Mon, 17 Sep 2018, 16:27 Mike
Hello
We note that the link is being over utilized hence the course for slow speeds. Something to note is that our various products are governed by a fair usage policy that is supposed to ensure that a product is used for its intended purpose.
From your today’s usage, we note that you are exhausting the FUP limit for the subscribed product: Faiba home 50 Mbps. The system is designed to limit your speed for the remainder of the peak hours once this threshold is reached. Kindly consider:
i. Upgrading to a higher subscription ii. Managing your usage to be within the dimensions of the product.
Kindly see the attached is your average utilization graph and the most active protocols showing your usage for the day.
*Regards,*
*Mike*
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/ Domain Registration sponsored by www.eacdirectory.co.ke
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- ------------------------------------------------------------------ ---Freedom is the right of all sentient beings--- ------------------------------------------------------------------ Thanks and Regards, Kariuki James Wanjau, (+254) 0717-315-092 ke.linkedin.com/in/JamesWanjau
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/ Domain Registration sponsored by www.eacdirectory.co.ke
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/info%40alyhussein.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
@Nelson Service providers have different packages for different needs. Most of the products mentioned here are mass market products, designed to meet the general requirements of a large number of persons in a broad, general way. If you ask your provider to give you Dedicated Internet Access, they will. You may be asked to pay more, but in exchange, you will not suffer the “indignity" of being asked to temper your usage. I think in all fairness, FUP is about making those prices viable. We cant have our cake, and eat it. Regards, Collins Areba, Kilifi, Kenya. Tel: +254 707 750 788 / 0731 750 788 Twitter: @arebacollins. Skype: arebacollins On 2 Oct 2018, 7:28 AM +0300, Ali Hussein via kictanet <kictanet@lists.kictanet.or.ke>, wrote:
Listers
Don't look further for blame on this issue than the total lack of interest from Policy Makers and Regulators regarding basic Net Neutrality tenets. Just in case we have forgotten what Net Neutrality means here is a definition:-
Net neutrality is the principle that Internet service providers treat all data on the Internet equally, and not discriminate or charge differently by user, content, website, platform, application, type of attached equipment, or method of communication. For instance, under these principles, internet service providers are unable to intentionally block, slow down or charge money for specific websites and online content. This is sometimes enforced through government mandate. These regulations can be referred to as "common carrier" regulations. This does not block all abilities that Internet service providers have to impact their customer's services. Opt-in/opt-out services exist on the end user side, and filtering can be done on a local basis, as in the filtration of sensitive material for minors.
Where are the Consumer Protection guys on this matter?
Regards
Ali Hussein Principal AHK & Associates
Tel: +254 713 601113 Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim
13th Floor , Delta Towers, Oracle Wing, Chiromo Road, Westlands, Nairobi, Kenya.
Any information of a personal nature expressed in this email are purely mine and do not necessarily reflect the official positions of the organizations that I work with.
On Mon, Oct 1, 2018 at 11:06 PM Nelson Kwaje via kictanet <kictanet@lists.kictanet.or.ke> wrote:
Hi James,
Thanks for sharing, I will read through it for compliance and future reference In principle I am usually very leery about the idea of an ISP determining “Intended usage” for internet users. I think it just sounds not right. Leave alone the Server monitoring clause gives the ISP a wide range of authorities powers over one’s transmitted content.
"Service Monitoring JTL is under no obligation to monitor a customer's usage, bandwidth, transmissions and/or content of service. However, JTL may monitor the usage, bandwidth, transmissions and content of service periodically to (i) comply with any necessary laws, regulations or other governmental requests or (ii) operate service properly or to protect itself, its network and its customers and subscribers. JTL Faiba reserves the right to modify, reject or eliminate any information residing on or transmitted to its server that it, in its sole discretion, believes is unacceptable or in violation of this AUP or any other terms and provisions applicable to service."
On Mon, Oct 1, 2018 at 10:23 PM James Wanjau <bkwanjau@gmail.com> wrote:
Hi,
I think this is what you're looking for.
http://faiba.co.ke/quarantine/policy.html
Read up on data caps- just ISPs' way of telling you to temper your appetite for data
https://en.wikipedia.org/wiki/Data_cap
And JTL have been doing it for a while:
https://twitter.com/faibajtl/status/460478955179737088?lang=en
On Mon, 1 Oct 2018 at 21:34, Nelson Kwaje via kictanet <kictanet@lists.kictanet.or.ke> wrote: > > Hey folks, > > Please see the below exchange between me and my ISP. They did not get back to me after my reply and the internet was not interred with since then . Is it legal for ISPs to cut service based on such justifications. > > > Cheere > > Nelson > > > > > > Dear Mike > > Please send me a copy of the "fair use policy", I hope it contains a clear definition of the intendned purposes. > > Because I don't recall signing or consenting to such an agreement. > > Regards > > Nelson > > > > > On Mon, 17 Sep 2018, 16:27 Mike > > > > Hello > > > > > > > > We note that the link is being over utilized hence the course for slow speeds. Something to note is that our various products are governed by a fair usage policy that is supposed to ensure that a product is used for its intended purpose. > > > > > > > > From your today’s usage, we note that you are exhausting the FUP limit for the subscribed product: Faiba home 50 Mbps. > > > > The system is designed to limit your speed for the remainder of the peak hours once this threshold is reached. Kindly consider: > > > > > > > > i. Upgrading to a higher subscription > > > > ii. Managing your usage to be within the dimensions of the product. > > > > > > > > Kindly see the attached is your average utilization graph and the most active protocols showing your usage for the day. > > > > > > > > > > > > > > > > Regards, > > > > Mike > > > > > > > > > _______________________________________________ > kictanet mailing list > kictanet@lists.kictanet.or.ke > https://lists.kictanet.or.ke/mailman/listinfo/kictanet > Twitter: http://twitter.com/kictanet > Facebook: https://www.facebook.com/KICTANet/ > Domain Registration sponsored by www.eacdirectory.co.ke > > Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/bkwanjau%40gmail.com > > The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. > > KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- ------------------------------------------------------------------ ---Freedom is the right of all sentient beings--- ------------------------------------------------------------------ Thanks and Regards, Kariuki James Wanjau, (+254) 0717-315-092 ke.linkedin.com/in/JamesWanjau
kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/ Domain Registration sponsored by www.eacdirectory.co.ke
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/ Domain Registration sponsored by www.eacdirectory.co.ke
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/arebacollins%40gmail.c...
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
net neutrality doesn't apply to the original post, of course they meter the pipe, you pay for bandwidth (capacity of a data channel), i don't think they said don't torrent or whatever etc very few ISP's bother as the cost of doing traffic classification for the most part does not make business sense, they are saying you are {almost} using more than you paid for, and the prudent business reaction to this is to try to upgrade you to higher capacity (upsell) or throttle your traffic. Now there are issues on what really is the internet, how peering works, how transit works, where we transit, where content is hosted, how its hosted, how its metered,* from which points do we measure 'paid for internet bandwidth' *, even so called dedicated link is really just a fast track to your pocket,...and hey when i pay for internet what does that mean really? - but that discussion can be safely left for another day.... JG On Tue, Oct 2, 2018 at 9:03 AM Collins Areba via kictanet < kictanet@lists.kictanet.or.ke> wrote:
@Nelson
Service providers have different packages for different needs. Most of the products mentioned here are mass market products, designed to meet the general requirements of a large number of persons in a broad, general way.
If you ask your provider to give you Dedicated Internet Access, they will. You may be asked to pay more, but in exchange, you will not suffer the “indignity" of being asked to temper your usage.
I think in all fairness, FUP is about making those prices viable. We cant have our cake, and eat it.
Regards,
Collins Areba, Kilifi, Kenya. Tel: +*254 707 750 788* / *0731 750 788* Twitter: @arebacollins. Skype: arebacollins On 2 Oct 2018, 7:28 AM +0300, Ali Hussein via kictanet < kictanet@lists.kictanet.or.ke>, wrote:
Listers
Don't look further for blame on this issue than the total lack of interest from Policy Makers and Regulators regarding basic Net Neutrality tenets. Just in case we have forgotten what Net Neutrality means here is a definition:-
*Net neutrality <https://en.wikipedia.org/wiki/Net_neutrality>* is the principle that Internet service providers treat all data on the Internet equally, and not discriminate or charge differently by user, content, website, platform, application, type of attached equipment, or method of communication. For instance, under these principles, internet service providers are unable to intentionally block, slow down or charge money for specific websites and online content. *This is sometimes enforced through government mandate*. These regulations can be referred to as "common carrier" regulations. This does not block all abilities that Internet service providers have to impact their customer's services. Opt-in/opt-out services exist on the end user side, and filtering can be done on a local basis, as in the filtration of sensitive material for minors.
Where are the Consumer Protection guys on this matter?
Regards
*Ali Hussein*
*Principal*
*AHK & Associates*
Tel: +254 713 601113
Twitter: @AliHKassim
Skype: abu-jomo
LinkedIn: http://ke.linkedin.com/in/alihkassim <http://ke.linkedin.com/in/alihkassim>
13th Floor , Delta Towers, Oracle Wing,
Chiromo Road, Westlands,
Nairobi, Kenya.
Any information of a personal nature expressed in this email are purely mine and do not necessarily reflect the official positions of the organizations that I work with.
On Mon, Oct 1, 2018 at 11:06 PM Nelson Kwaje via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hi James,
Thanks for sharing, I will read through it for compliance and future reference In principle I am usually very leery about the idea of an ISP determining “Intended usage” for internet users. I think it just sounds not right. Leave alone the Server monitoring clause gives the ISP a wide range of authorities powers over one’s transmitted content.
*"Service Monitoring* *JTL is under no obligation to monitor a customer's usage, bandwidth, transmissions and/or content of service. However, JTL may monitor the usage, bandwidth, transmissions and content of service periodically to (i) comply with any necessary laws, regulations or other governmental requests or (ii) operate service properly or to protect itself, its network and its customers and subscribers. JTL Faiba reserves the right to modify, reject or eliminate any information residing on or transmitted to its server that it, in its sole discretion, believes is unacceptable or in violation of this AUP or any other terms and provisions applicable to service."*
On Mon, Oct 1, 2018 at 10:23 PM James Wanjau <bkwanjau@gmail.com> wrote:
Hi,
I think this is what you're looking for.
http://faiba.co.ke/quarantine/policy.html
Read up on data caps- just ISPs' way of telling you to temper your appetite for data
https://en.wikipedia.org/wiki/Data_cap
And JTL have been doing it for a while:
https://twitter.com/faibajtl/status/460478955179737088?lang=en
On Mon, 1 Oct 2018 at 21:34, Nelson Kwaje via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hey folks,
Please see the below exchange between me and my ISP. They did not get back to me after my reply and the internet was not interred with since then . Is it legal for ISPs to cut service based on such justifications.
Cheere Nelson
Dear Mike Please send me a copy of the "fair use policy", I hope it contains a clear definition of the intendned purposes. Because I don't recall signing or consenting to such an agreement. Regards Nelson
On Mon, 17 Sep 2018, 16:27 Mike
Hello
We note that the link is being over utilized hence the course for slow speeds. Something to note is that our various products are governed by a fair usage policy that is supposed to ensure that a product is used for its intended purpose.
From your today’s usage, we note that you are exhausting the FUP limit for the subscribed product: Faiba home 50 Mbps. The system is designed to limit your speed for the remainder of the peak hours once this threshold is reached. Kindly consider:
i. Upgrading to a higher subscription ii. Managing your usage to be within the dimensions of the product.
Kindly see the attached is your average utilization graph and the most active protocols showing your usage for the day.
*Regards,*
*Mike*
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/ Domain Registration sponsored by www.eacdirectory.co.ke
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/bkwanjau%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- ------------------------------------------------------------------ ---Freedom is the right of all sentient beings--- ------------------------------------------------------------------ Thanks and Regards, Kariuki James Wanjau, (+254) 0717-315-092 ke.linkedin.com/in/JamesWanjau
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/ Domain Registration sponsored by www.eacdirectory.co.ke
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- **Gitau
Nelson, All ISPs have FUPs in their clauses. And you are right - no one reads between the lines before signing. The fact that you did not read them doesn't mean they never existed and as such the ISP will be "right" in their action. Ignorance of law is not a defence, they say? So is ignorance of the FUPs :) On Mon, 1 Oct 2018 at 21:33, Nelson Kwaje via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hey folks,
Please see the below exchange between me and my ISP. They did not get back to me after my reply and the internet was not interred with since then . Is it legal for ISPs to cut service based on such justifications.
Cheere Nelson
Dear Mike Please send me a copy of the "fair use policy", I hope it contains a clear definition of the intendned purposes. Because I don't recall signing or consenting to such an agreement. Regards Nelson
On Mon, 17 Sep 2018, 16:27 Mike
Hello
We note that the link is being over utilized hence the course for slow speeds. Something to note is that our various products are governed by a fair usage policy that is supposed to ensure that a product is used for its intended purpose.
From your today’s usage, we note that you are exhausting the FUP limit for the subscribed product: Faiba home 50 Mbps. The system is designed to limit your speed for the remainder of the peak hours once this threshold is reached. Kindly consider:
i. Upgrading to a higher subscription ii. Managing your usage to be within the dimensions of the product.
Kindly see the attached is your average utilization graph and the most active protocols showing your usage for the day.
*Regards,*
*Mike*
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/ Domain Registration sponsored by www.eacdirectory.co.ke
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254 7 3200 0004/+254 7 2274 3223 "Oh, the cruft."
My problem with the ISP's FUP is not “Ignorance of the law”. My issue with them is the lack of clarity in their policy, a document which they have not sent to me until now, I only managed find it after someone shared it in this forum. My second problem is the issue of consent. I don’t have any document which states that I have given my explicit or implicit consent to this policy. I only knew of it after making several calls to the ISP to ask why my internet went down for several hours. Regards Nelson Kwaje Team Lead, Tech and Innovation Unit WEB4ALL LTD www.web4all.co.ke Tel : +254711250795 Skype : nelson kwaje Twitter : @nelsonkwaje Building ICT Solutions That Matter On Tue, Oct 2, 2018 at 2:25 PM Odhiambo Washington <odhiambo@gmail.com> wrote:
Nelson,
All ISPs have FUPs in their clauses. And you are right - no one reads between the lines before signing. The fact that you did not read them doesn't mean they never existed and as such the ISP will be "right" in their action. Ignorance of law is not a defence, they say? So is ignorance of the FUPs :)
On Mon, 1 Oct 2018 at 21:33, Nelson Kwaje via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hey folks,
Please see the below exchange between me and my ISP. They did not get back to me after my reply and the internet was not interred with since then . Is it legal for ISPs to cut service based on such justifications.
Cheere Nelson
Dear Mike Please send me a copy of the "fair use policy", I hope it contains a clear definition of the intendned purposes. Because I don't recall signing or consenting to such an agreement. Regards Nelson
On Mon, 17 Sep 2018, 16:27 Mike
Hello
We note that the link is being over utilized hence the course for slow speeds. Something to note is that our various products are governed by a fair usage policy that is supposed to ensure that a product is used for its intended purpose.
From your today’s usage, we note that you are exhausting the FUP limit for the subscribed product: Faiba home 50 Mbps. The system is designed to limit your speed for the remainder of the peak hours once this threshold is reached. Kindly consider:
i. Upgrading to a higher subscription ii. Managing your usage to be within the dimensions of the product.
Kindly see the attached is your average utilization graph and the most active protocols showing your usage for the day.
*Regards,*
*Mike*
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/ Domain Registration sponsored by www.eacdirectory.co.ke
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/odhiambo%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254 7 3200 0004/+254 7 2274 3223 "Oh, the cruft."
<Rhetoric>Are you recently returned from the diaspora</Rhetoric> On a serious note, did you read all the fine print before you put pen to paper? Do you have a copy of what you signed? In Kenya (sorry to be like this) we have downtimes which are not planned & communicated. Sometimes they last days, but the ISPs feel nothing. You will never see any credit note when they bill you after such downtimes. Hey, I hope you will follow your case to the end though. I suggest you take on the MD 1-on-1 and see how far you'll go with the matter. It's sometimes a lot easier than engaging the techies/CS reps. However, I know one thing for sure, if you are not on a dedicated/business package, you'll not go very far in your pursuit. On Tue, 2 Oct 2018 at 14:50, Nelson Kwaje <nelson@web4all.co.ke> wrote:
My problem with the ISP's FUP is not “Ignorance of the law”.
My issue with them is the lack of clarity in their policy, a document which they have not sent to me until now, I only managed find it after someone shared it in this forum. My second problem is the issue of consent. I don’t have any document which states that I have given my explicit or implicit consent to this policy.
I only knew of it after making several calls to the ISP to ask why my internet went down for several hours.
Regards Nelson Kwaje Team Lead, Tech and Innovation Unit WEB4ALL LTD www.web4all.co.ke Tel : +254711250795 Skype : nelson kwaje Twitter : @nelsonkwaje Building ICT Solutions That Matter
On Tue, Oct 2, 2018 at 2:25 PM Odhiambo Washington <odhiambo@gmail.com> wrote:
Nelson,
All ISPs have FUPs in their clauses. And you are right - no one reads between the lines before signing. The fact that you did not read them doesn't mean they never existed and as such the ISP will be "right" in their action. Ignorance of law is not a defence, they say? So is ignorance of the FUPs :)
On Mon, 1 Oct 2018 at 21:33, Nelson Kwaje via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hey folks,
Please see the below exchange between me and my ISP. They did not get back to me after my reply and the internet was not interred with since then . Is it legal for ISPs to cut service based on such justifications.
Cheere Nelson
Dear Mike Please send me a copy of the "fair use policy", I hope it contains a clear definition of the intendned purposes. Because I don't recall signing or consenting to such an agreement. Regards Nelson
On Mon, 17 Sep 2018, 16:27 Mike
Hello
We note that the link is being over utilized hence the course for slow speeds. Something to note is that our various products are governed by a fair usage policy that is supposed to ensure that a product is used for its intended purpose.
From your today’s usage, we note that you are exhausting the FUP limit for the subscribed product: Faiba home 50 Mbps. The system is designed to limit your speed for the remainder of the peak hours once this threshold is reached. Kindly consider:
i. Upgrading to a higher subscription ii. Managing your usage to be within the dimensions of the product.
Kindly see the attached is your average utilization graph and the most active protocols showing your usage for the day.
*Regards,*
*Mike*
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/ Domain Registration sponsored by www.eacdirectory.co.ke
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/odhiambo%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254 7 3200 0004/+254 7 2274 3223 "Oh, the cruft."
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254 7 3200 0004/+254 7 2274 3223 "Oh, the cruft."
"In Kenya (sorry to be like this) we have downtimes which are not planned & communicated. Sometimes they last days, but the ISPs feel nothing. You will never see any credit note when they bill you after such downtimes." This is why I brought it up to this forum, they (ISPs) are all here, so I hope things change for the better after they get the info. Cheers Nelson Kwaje Team Lead, Tech and Innovation Unit WEB4ALL LTD www.web4all.co.ke Tel : +254711250795 Skype : nelson kwaje Twitter : @nelsonkwaje Building ICT Solutions That Matter On Tue, Oct 2, 2018 at 2:58 PM Odhiambo Washington <odhiambo@gmail.com> wrote:
<Rhetoric>Are you recently returned from the diaspora</Rhetoric>
On a serious note, did you read all the fine print before you put pen to paper? Do you have a copy of what you signed? In Kenya (sorry to be like this) we have downtimes which are not planned & communicated. Sometimes they last days, but the ISPs feel nothing. You will never see any credit note when they bill you after such downtimes. Hey, I hope you will follow your case to the end though. I suggest you take on the MD 1-on-1 and see how far you'll go with the matter. It's sometimes a lot easier than engaging the techies/CS reps. However, I know one thing for sure, if you are not on a dedicated/business package, you'll not go very far in your pursuit.
On Tue, 2 Oct 2018 at 14:50, Nelson Kwaje <nelson@web4all.co.ke> wrote:
My problem with the ISP's FUP is not “Ignorance of the law”.
My issue with them is the lack of clarity in their policy, a document which they have not sent to me until now, I only managed find it after someone shared it in this forum. My second problem is the issue of consent. I don’t have any document which states that I have given my explicit or implicit consent to this policy.
I only knew of it after making several calls to the ISP to ask why my internet went down for several hours.
Regards Nelson Kwaje Team Lead, Tech and Innovation Unit WEB4ALL LTD www.web4all.co.ke Tel : +254711250795 Skype : nelson kwaje Twitter : @nelsonkwaje Building ICT Solutions That Matter
On Tue, Oct 2, 2018 at 2:25 PM Odhiambo Washington <odhiambo@gmail.com> wrote:
Nelson,
All ISPs have FUPs in their clauses. And you are right - no one reads between the lines before signing. The fact that you did not read them doesn't mean they never existed and as such the ISP will be "right" in their action. Ignorance of law is not a defence, they say? So is ignorance of the FUPs :)
On Mon, 1 Oct 2018 at 21:33, Nelson Kwaje via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Hey folks,
Please see the below exchange between me and my ISP. They did not get back to me after my reply and the internet was not interred with since then . Is it legal for ISPs to cut service based on such justifications.
Cheere Nelson
Dear Mike Please send me a copy of the "fair use policy", I hope it contains a clear definition of the intendned purposes. Because I don't recall signing or consenting to such an agreement. Regards Nelson
On Mon, 17 Sep 2018, 16:27 Mike
Hello
We note that the link is being over utilized hence the course for slow speeds. Something to note is that our various products are governed by a fair usage policy that is supposed to ensure that a product is used for its intended purpose.
From your today’s usage, we note that you are exhausting the FUP limit for the subscribed product: Faiba home 50 Mbps. The system is designed to limit your speed for the remainder of the peak hours once this threshold is reached. Kindly consider:
i. Upgrading to a higher subscription ii. Managing your usage to be within the dimensions of the product.
Kindly see the attached is your average utilization graph and the most active protocols showing your usage for the day.
*Regards,*
*Mike*
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/ Domain Registration sponsored by www.eacdirectory.co.ke
Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/odhiambo%40gmail.com
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254 7 3200 0004/+254 7 2274 3223 "Oh, the cruft."
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254 7 3200 0004/+254 7 2274 3223 "Oh, the cruft."
participants (7)
-
Ali Hussein -
Boniface Machuki -
Collins Areba -
James Wanjau -
John Gitau -
Nelson Kwaje -
Odhiambo Washington