ICT lobby group to educate users on their rights Written by Okuttah Mark Friday, 20 April 2007 [NAIROBI] Formation of an information and communication technologies (ICTs) consumer lobby group in Kenya, and a tender by the communications regulator for partners to educate Kenyan ICT consumers on their rights point to a shift towards reducing the vulnerability of users. As more people rely on ICTs in their daily lives, the more they open themselves up to financial and other abuses. According to Alex Gakuru, chairman of Kenya ICT Consumer Association, as the Internet, mobile telephony and other technologies take centre stage in Kenyan life, consumers must be made aware of their rights. "Consumers have a right to be informed about services they are getting," Mr Gakuru said. "Informed people always make informed decisions." According to Mr Gakuru, while ICT users remain ill-informed of their rights and have little legal protection against abuses, this is in contrast to corporate clients who often sign service level agreements with ICT service providers. The association alludes to complaints over services from Internet service providers (ISPs) as well as fixed and mobile telephone operators. According to Mr Gakuru, telephony users contend with costly local land-line calls, mobile network congestion and poor coverage in some areas, as well as too many failed calls. Some customers, the group adds, have lost pre-paid credit after buying it, or been charged for SMS messages that were never sent. <snip> <http://bdafrica.com/index.php?option=com_content&task=view&id=679&Itemid=3064> __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com