Re: [kictanet] Fw: Re: [NewVisionKenya] Voiceless 'Knowledge Workers'
I would like to echo Marwanga's comments especially as regards government as a consumer of entrepreneurial services/products. I am particularly interested in government as a client of local entrepreneurs especially domestic BPO companies. Dr. Ndemo we really need a champion for entrepreneurs especially in the domestic BPO sector. There is urgent need for more action on the government front. As entrepreneurs we are not looking for hand outs, we need both an enabling environment as well as availability of local government work. Many of us in the domestic BPO sector have been trying to get ministries and govt. departments to outsource work e.g: back office processing, digitization, archiving or data storage (Sheria House couldn't use help?) and at every turn they create impediments to outsourcing these functions from confidentiality, to legal impediments (real and perceived). Many of these services are either not adequately performed in-house or not even performed at all. There have been few if any true local outsourcing opportunities available with the government. Sometimes, such as with the recent immigration registration tender the scope of work is so large that it becomes in essence an international opportunity, when in reality much of the ongoing work e.g. digitization or data conversion would be better suited to local companies. It would be helpful to know if, within the Goverment, there is an internal policy or preference for ongoing outsourcing BPO opportunities? And in addition providing guidance on what laws/regulations allow and prohibit govt. ministries/department to outsource. If not, perhaps this is something that Ministries would find helpful (not sure which office it would emanate from) since then Ministries would have some additional comfort that their decision to outsource BPO functions is not contrary to law and is consistent with the government's overall strategy in areas such as eGovernment as well as support of entrepreneurship. We really need the government to lead the way by opening itself up to the benefits of outsourcing utilizing local companies thereby sustaining entrepreneurship. Thanks, Marilyn
participants (1)
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Marilyn M. Kamuru