Re: Home internet Downtime
Zuku have had some major technical issue which they are grappling to recover from. Not so good customer service even when things are not this bad is playing out real bad for them at this time. Sent from my iPhone
On 10 Jan 2023, at 19:18, Odhiambo Washington <odhiambo@gmail.com> wrote:
Probably Zuku needs to re-evaluate their technical team, there certainly is a way of optimizing their infrastructure for a better user experience. On Tue, Jan 10, 2023 at 8:46 PM Paul Magacha via KICTANet < kictanet@lists.kictanet.or.ke> wrote:
Zuku have had some major technical issue which they are grappling to recover from. Not so good customer service even when things are not this bad is playing out real bad for them at this time.
Sent from my iPhone
On 10 Jan 2023, at 19:18, Odhiambo Washington <odhiambo@gmail.com> wrote:
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On Wed, Jan 11, 2023 at 9:55 AM Clifford Gulu Nderi via KICTANet < kictanet@lists.kictanet.or.ke> wrote:
Probably Zuku needs to re-evaluate their technical team, there certainly is a way of optimizing their infrastructure for a better user experience.
And probably it's something beyond the Technical Team and is with Management Team. For example, if the technical team has raised capacity issues in the past, but budgetary allocation has not been given. What I am saying is that until we know what the exact problem is, we cannot pass the buck. -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254 7 3200 0004/+254 7 2274 3223 "Oh, the cruft.", egrep -v '^$|^.*#' ¯\_(ツ)_/¯ :-)
Even Sabotage should not be ruled out. Regards On Wed, Jan 11, 2023 at 11:55 AM Odhiambo Washington via KICTANet < kictanet@lists.kictanet.or.ke> wrote:
On Wed, Jan 11, 2023 at 9:55 AM Clifford Gulu Nderi via KICTANet < kictanet@lists.kictanet.or.ke> wrote:
Probably Zuku needs to re-evaluate their technical team, there certainly is a way of optimizing their infrastructure for a better user experience.
And probably it's something beyond the Technical Team and is with Management Team. For example, if the technical team has raised capacity issues in the past, but budgetary allocation has not been given. What I am saying is that until we know what the exact problem is, we cannot pass the buck.
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254 7 3200 0004/+254 7 2274 3223 "Oh, the cruft.", egrep -v '^$|^.*#' ¯\_(ツ)_/¯ :-) _______________________________________________ KICTANet mailing list -- kictanet@lists.kictanet.or.ke To unsubscribe send an email to kictanet-leave@lists.kictanet.or.ke
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I am very certain the technical team are doing their best, they are very experienced and good at their job. I hope the issue gets resolved soon, Zuku is a great success in many ways, too bad social media is not showing that part. I have been a Zuku Customer for quite a number of years and I am not budging yet. Regards, D On Wed, 11 Jan 2023 at 12:26, Barrack Otieno via KICTANet < kictanet@lists.kictanet.or.ke> wrote:
Even Sabotage should not be ruled out.
Regards
On Wed, Jan 11, 2023 at 11:55 AM Odhiambo Washington via KICTANet < kictanet@lists.kictanet.or.ke> wrote:
On Wed, Jan 11, 2023 at 9:55 AM Clifford Gulu Nderi via KICTANet < kictanet@lists.kictanet.or.ke> wrote:
Probably Zuku needs to re-evaluate their technical team, there certainly is a way of optimizing their infrastructure for a better user experience.
And probably it's something beyond the Technical Team and is with Management Team. For example, if the technical team has raised capacity issues in the past, but budgetary allocation has not been given. What I am saying is that until we know what the exact problem is, we cannot pass the buck.
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254 7 3200 0004/+254 7 2274 3223 "Oh, the cruft.", egrep -v '^$|^.*#' ¯\_(ツ)_/¯ :-) _______________________________________________ KICTANet mailing list -- kictanet@lists.kictanet.or.ke To unsubscribe send an email to kictanet-leave@lists.kictanet.or.ke
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KICTANet is a multi-stakeholder Think Tank for people and institutions interested and involved in ICT policy and regulation. KICTANet is a catalyst for reform in the Information and Communication Technology sector. Its work is guided by four pillars of Policy Advocacy, Capacity Building, Research, and Stakeholder Engagement.
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KICTANet is a multi-stakeholder Think Tank for people and institutions interested and involved in ICT policy and regulation. KICTANet is a catalyst for reform in the Information and Communication Technology sector. Its work is guided by four pillars of Policy Advocacy, Capacity Building, Research, and Stakeholder Engagement.
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KICTANet - The Power of Communities, is Kenya's premier ICT policy engagement platform.
participants (5)
-
Barrack Otieno -
Clifford Gulu Nderi -
Denis G. Wahome -
Odhiambo Washington -
Paul Magacha