Re: [kictanet] Kenyan BPO fails to snap up the subsidy, why?
hi all, Nick has hit the nail right on the head As JKUAT, we have also taken on this challenge and signed on with African BPO Academy and BCI to start offering BCI's certifications so that our graduates know what it takes to take Kenya where it ought to be in BPO space. give us the support by sending your staff for trainibg which we are also offering at Nairobi CBD. regards charles On Fri, 29 Jan 2010 16:26 EET nicholasnesbitt wrote:
this biggest concern for this industry is the lack of business. not the lack of talent or the high costs. It's the cost of overcoming perceptions, reaching out to new prospects, convincing them that kenya is a worthwhile outsourcing destination. Marketing! Spreading the word.
I have just spent a week in the UK meeting with some of the largest outsourcers in the world. They have never heard of Kenya as an outsourcing destination. Very interested now, but completely unaware. We stopped marketing Kenya as a BPO destination before we had built international recognition and credibility, which raises questions in these prospects' minds about our commitment as a country to making Kenya an outsourcing destination...
Nicholas A. Nesbitt Chief Executive Officer KenCall EPZ Ltd P.O. Box 27507 - 00506 Sameer Industrial Park, Mombasa Road Nairobi, Kenya
+254.20.660.2000 (office) +254.20.660.2222 (fax) +254.721.458.458 (cell) +253.733.458.458 (cell 2)
nnesbitt@kencall.com www.kencall.com
BEST Non-European Contact Centre 2008
Hi all, The lack of business can and will be addressed on 2 fronts: 1. marketing - The Society is developing a model that will bear fruit mid-year (June/July) for key international markets (North America, UK) and throughout the year for the local market beginning this month (February). We are also developing marketing strategies for the EU market that is more targeting ITES operations. 2. Capacity- this includes what Charles is talking about, fiber, ease of doing business, but most important (especially for international clients) data security policy. This policy is being developed (requirements document) in collaboration with our partners in key markets and once information collection is complete, we'll develop a data security guideline for the industry and assist local players comply with this ahead of the June/July marketing initiative. Kind regards, Edwin M Onchari CEO- Kenya BPO Society +254-(0)720 755 951 eonchari@kenyabposociety.or.ke www.kenyabposociety.or.ke Blogs: http://kenyabposociety.blogspot.com/2010/01/discounted-medical-cover-for-ind ustry.html -----Original Message----- From: kictanet-bounces+eonchari=kenyabposociety.or.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+eonchari=kenyabposociety.or.ke@lists.kictanet.or.ke ] On Behalf Of charles nduati Sent: Monday, February 01, 2010 7:45 AM To: eonchari@kenyabposociety.or.ke Cc: ke-internetusers@bdix.net; kictanet@lists.kictanet.or.ke Subject: Re: [kictanet] Kenyan BPO fails to snap up the subsidy, why? hi all, Nick has hit the nail right on the head As JKUAT, we have also taken on this challenge and signed on with African BPO Academy and BCI to start offering BCI's certifications so that our graduates know what it takes to take Kenya where it ought to be in BPO space. give us the support by sending your staff for trainibg which we are also offering at Nairobi CBD. regards charles On Fri, 29 Jan 2010 16:26 EET nicholasnesbitt wrote:
this biggest concern for this industry is the lack of business. not the lack of talent or the high costs. It's the cost of overcoming perceptions, reaching out to new prospects, convincing them that kenya is a worthwhile outsourcing destination. Marketing! Spreading the word.
I have just spent a week in the UK meeting with some of the largest outsourcers in the world. They have never heard of Kenya as an outsourcing destination. Very interested now, but completely unaware. We stopped marketing Kenya as a BPO destination before we had built international recognition and credibility, which raises questions in these prospects' minds about our commitment as a country to making Kenya an outsourcing destination...
Nicholas A. Nesbitt Chief Executive Officer KenCall EPZ Ltd P.O. Box 27507 - 00506 Sameer Industrial Park, Mombasa Road Nairobi, Kenya
+254.20.660.2000 (office) +254.20.660.2222 (fax) +254.721.458.458 (cell) +253.733.458.458 (cell 2)
nnesbitt@kencall.com www.kencall.com
BEST Non-European Contact Centre 2008
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: eonchari@kenyabposociety.or.ke Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/eonchari%40kenyabposoci ety.or.ke No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.5.432 / Virus Database: 271.1.1/2647 - Release Date: 01/26/10 19:36:00
Good people, please help me out here. I sort of get confused with the BPO stuff, and especially the business models. My take is, a BPO entity is a company offering business process outsourcing, right? It is also limited liability company, right? So, I would assume that the responsibility of marketing and attracting customers lies squarely on this entity. So where does the government come in? And don't say that its because BPO forms part of the vision 2030, because one of the pillars of the vision is Financial Services and I have never heard the Kenya Bankers Association asking the Government to market its members and the sector abroad. Neither have I heard Kenya Association of manufacturers doing that. So this sorts confuses me. Wouldn't it be more sustainable if the BPO sector worked on attracting business (and it does not have to be international I imagine) by packaging value as the offering? I tend to think Govt subsidies can be used to jump start a sector but are not sustainable to grow a sector. Govt subsidies are tied to political considerations and objectives which change with the government in power. You see, I need some education, don't I? Good day all. Harry (not Delano) On 2/1/10 7:57 AM, "Edwin Onchari" <eonchari@kenyabposociety.or.ke> wrote:
Hi all,
The lack of business can and will be addressed on 2 fronts: 1. marketing - The Society is developing a model that will bear fruit mid-year (June/July) for key international markets (North America, UK) and throughout the year for the local market beginning this month (February). We are also developing marketing strategies for the EU market that is more targeting ITES operations. 2. Capacity- this includes what Charles is talking about, fiber, ease of doing business, but most important (especially for international clients) data security policy. This policy is being developed (requirements document) in collaboration with our partners in key markets and once information collection is complete, we'll develop a data security guideline for the industry and assist local players comply with this ahead of the June/July marketing initiative.
Kind regards,
Edwin M Onchari CEO- Kenya BPO Society +254-(0)720 755 951 eonchari@kenyabposociety.or.ke www.kenyabposociety.or.ke Blogs: http://kenyabposociety.blogspot.com/2010/01/discounted-medical-cover-for-ind ustry.html
-----Original Message----- From: kictanet-bounces+eonchari=kenyabposociety.or.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+eonchari=kenyabposociety.or.ke@lists.kictanet.or.ke ] On Behalf Of charles nduati Sent: Monday, February 01, 2010 7:45 AM To: eonchari@kenyabposociety.or.ke Cc: ke-internetusers@bdix.net; kictanet@lists.kictanet.or.ke Subject: Re: [kictanet] Kenyan BPO fails to snap up the subsidy, why?
hi all,
Nick has hit the nail right on the head
As JKUAT, we have also taken on this challenge and signed on with African BPO Academy and BCI to start offering BCI's certifications so that our graduates know what it takes to take Kenya where it ought to be in BPO space. give us the support by sending your staff for trainibg which we are also offering at Nairobi CBD.
regards
charles
On Fri, 29 Jan 2010 16:26 EET nicholasnesbitt wrote:
this biggest concern for this industry is the lack of business. not the lack of talent or the high costs. It's the cost of overcoming perceptions, reaching out to new prospects, convincing them that kenya is a worthwhile outsourcing destination. Marketing! Spreading the word.
I have just spent a week in the UK meeting with some of the largest outsourcers in the world. They have never heard of Kenya as an outsourcing destination. Very interested now, but completely unaware. We stopped marketing Kenya as a BPO destination before we had built international recognition and credibility, which raises questions in these prospects' minds about our commitment as a country to making Kenya an outsourcing destination...
Nicholas A. Nesbitt Chief Executive Officer KenCall EPZ Ltd P.O. Box 27507 - 00506 Sameer Industrial Park, Mombasa Road Nairobi, Kenya
+254.20.660.2000 (office) +254.20.660.2222 (fax) +254.721.458.458 (cell) +253.733.458.458 (cell 2)
nnesbitt@kencall.com www.kencall.com
BEST Non-European Contact Centre 2008
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African eDevelopment Resource Centre eDevelopment House : : 604 Limuru Road Old Muthaiga : : P O Box 49475 00100 Nairobi : : Kenya T +254 20 3741646/7 : : C +254 725 650044 Training : : Research: :Consultancy: : Publishing
Harry look at tourism - established, big players, proven players .... government spends tonnes of money marketing (KTB, Magical Kenya, Exhibitions etc etc) BPO has alot more potential compared to tourism, with alot less capex ... thats why serikali would market {it creates alot of jobs that would start at 15k per month ...} The issues is whats being done, is it working (for the providers), is it bringing investors etc etc Thanks On Mon, Feb 1, 2010 at 8:53 AM, Harry Hare <harry@africanedevelopment.org>wrote:
Good people, please help me out here. I sort of get confused with the BPO stuff, and especially the business models.
My take is, a BPO entity is a company offering business process outsourcing, right? It is also limited liability company, right? So, I would assume that the responsibility of marketing and attracting customers lies squarely on this entity. So where does the government come in?
And don't say that its because BPO forms part of the vision 2030, because one of the pillars of the vision is Financial Services and I have never heard the Kenya Bankers Association asking the Government to market its members and the sector abroad. Neither have I heard Kenya Association of manufacturers doing that. So this sorts confuses me.
Wouldn't it be more sustainable if the BPO sector worked on attracting business (and it does not have to be international I imagine) by packaging value as the offering? I tend to think Govt subsidies can be used to jump start a sector but are not sustainable to grow a sector. Govt subsidies are tied to political considerations and objectives which change with the government in power. You see, I need some education, don't I?
Good day all.
Harry (not Delano)
On 2/1/10 7:57 AM, "Edwin Onchari" <eonchari@kenyabposociety.or.ke> wrote:
Hi all,
The lack of business can and will be addressed on 2 fronts: 1. marketing - The Society is developing a model that will bear fruit mid-year (June/July) for key international markets (North America, UK) and throughout the year for the local market beginning this month (February). We are also developing marketing strategies for the EU market that is more targeting ITES operations. 2. Capacity- this includes what Charles is talking about, fiber, ease of doing business, but most important (especially for international clients) data security policy. This policy is being developed (requirements document) in collaboration with our partners in key markets and once information collection is complete, we'll develop a data security guideline for the industry and assist local players comply with this ahead of the June/July marketing initiative.
Kind regards,
Edwin M Onchari CEO- Kenya BPO Society +254-(0)720 755 951 eonchari@kenyabposociety.or.ke www.kenyabposociety.or.ke Blogs:
ustry.html
-----Original Message----- From: kictanet-bounces+eonchari=kenyabposociety.or.ke@
[mailto:kictanet-bounces+eonchari <kictanet-bounces%2Beonchari>= kenyabposociety.or.ke@lists.kictanet.or.ke ] On Behalf Of charles nduati Sent: Monday, February 01, 2010 7:45 AM To: eonchari@kenyabposociety.or.ke Cc: ke-internetusers@bdix.net; kictanet@lists.kictanet.or.ke Subject: Re: [kictanet] Kenyan BPO fails to snap up the subsidy, why?
hi all,
Nick has hit the nail right on the head
As JKUAT, we have also taken on this challenge and signed on with African BPO Academy and BCI to start offering BCI's certifications so that our graduates know what it takes to take Kenya where it ought to be in BPO space. give us the support by sending your staff for trainibg which we are also offering at Nairobi CBD.
regards
charles
On Fri, 29 Jan 2010 16:26 EET nicholasnesbitt wrote:
this biggest concern for this industry is the lack of business. not the lack of talent or the high costs. It's the cost of overcoming
http://kenyabposociety.blogspot.com/2010/01/discounted-medical-cover-for-ind lists.kictanet.or.ke perceptions,
reaching out to new prospects, convincing them that kenya is a worthwhile outsourcing destination. Marketing! Spreading the word.
I have just spent a week in the UK meeting with some of the largest
outsourcers in the world. They have never heard of Kenya as an outsourcing destination. Very interested now, but completely unaware. We stopped marketing Kenya as a BPO destination before we had built international recognition and credibility, which raises questions in these prospects' minds about our commitment as a country to making Kenya an outsourcing destination...
Nicholas A. Nesbitt Chief Executive Officer KenCall EPZ Ltd P.O. Box 27507 - 00506 Sameer Industrial Park, Mombasa Road Nairobi, Kenya
+254.20.660.2000 (office) +254.20.660.2222 (fax) +254.721.458.458 (cell) +253.733.458.458 (cell 2)
nnesbitt@kencall.com www.kencall.com
BEST Non-European Contact Centre 2008
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet
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ety.or.ke
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Sometimes I also get as confused as you do Harry when I hear the kind of things some in the private sector are expecting the Government to do. The private sector should take responsibility for its role instead of passing the blame all the time. On Mon, 01 Feb 2010 08:53 +0300, "Harry Hare" <harry@africanedevelopment.org> wrote:
Good people, please help me out here. I sort of get confused with the BPO stuff, and especially the business models.
My take is, a BPO entity is a company offering business process outsourcing, right? It is also limited liability company, right? So, I would assume that the responsibility of marketing and attracting customers lies squarely on this entity. So where does the government come in?
And don't say that its because BPO forms part of the vision 2030, because one of the pillars of the vision is Financial Services and I have never heard the Kenya Bankers Association asking the Government to market its members and the sector abroad. Neither have I heard Kenya Association of manufacturers doing that. So this sorts confuses me.
Wouldn't it be more sustainable if the BPO sector worked on attracting business (and it does not have to be international I imagine) by packaging value as the offering? I tend to think Govt subsidies can be used to jump start a sector but are not sustainable to grow a sector. Govt subsidies are tied to political considerations and objectives which change with the government in power. You see, I need some education, don't I?
Good day all.
Harry (not Delano)
On 2/1/10 7:57 AM, "Edwin Onchari" <eonchari@kenyabposociety.or.ke> wrote:
Hi all,
The lack of business can and will be addressed on 2 fronts: 1. marketing - The Society is developing a model that will bear fruit mid-year (June/July) for key international markets (North America, UK) and throughout the year for the local market beginning this month (February). We are also developing marketing strategies for the EU market that is more targeting ITES operations. 2. Capacity- this includes what Charles is talking about, fiber, ease of doing business, but most important (especially for international clients) data security policy. This policy is being developed (requirements document) in collaboration with our partners in key markets and once information collection is complete, we'll develop a data security guideline for the industry and assist local players comply with this ahead of the June/July marketing initiative.
Kind regards,
Edwin M Onchari CEO- Kenya BPO Society +254-(0)720 755 951 eonchari@kenyabposociety.or.ke www.kenyabposociety.or.ke Blogs: http://kenyabposociety.blogspot.com/2010/01/discounted-medical-cover-for-ind ustry.html
-----Original Message----- From: kictanet-bounces+eonchari=kenyabposociety.or.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+eonchari=kenyabposociety.or.ke@lists.kictanet.or.ke ] On Behalf Of charles nduati Sent: Monday, February 01, 2010 7:45 AM To: eonchari@kenyabposociety.or.ke Cc: ke-internetusers@bdix.net; kictanet@lists.kictanet.or.ke Subject: Re: [kictanet] Kenyan BPO fails to snap up the subsidy, why?
hi all,
Nick has hit the nail right on the head
As JKUAT, we have also taken on this challenge and signed on with African BPO Academy and BCI to start offering BCI's certifications so that our graduates know what it takes to take Kenya where it ought to be in BPO space. give us the support by sending your staff for trainibg which we are also offering at Nairobi CBD.
regards
charles
On Fri, 29 Jan 2010 16:26 EET nicholasnesbitt wrote:
this biggest concern for this industry is the lack of business. not the lack of talent or the high costs. It's the cost of overcoming perceptions, reaching out to new prospects, convincing them that kenya is a worthwhile outsourcing destination. Marketing! Spreading the word.
I have just spent a week in the UK meeting with some of the largest outsourcers in the world. They have never heard of Kenya as an outsourcing destination. Very interested now, but completely unaware. We stopped marketing Kenya as a BPO destination before we had built international recognition and credibility, which raises questions in these prospects' minds about our commitment as a country to making Kenya an outsourcing destination...
Nicholas A. Nesbitt Chief Executive Officer KenCall EPZ Ltd P.O. Box 27507 - 00506 Sameer Industrial Park, Mombasa Road Nairobi, Kenya
+254.20.660.2000 (office) +254.20.660.2222 (fax) +254.721.458.458 (cell) +253.733.458.458 (cell 2)
nnesbitt@kencall.com www.kencall.com
BEST Non-European Contact Centre 2008
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet
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African eDevelopment Resource Centre eDevelopment House : : 604 Limuru Road Old Muthaiga : : P O Box 49475 00100 Nairobi : : Kenya T +254 20 3741646/7 : : C +254 725 650044
Training : : Research: :Consultancy: : Publishing
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This message was sent to: emailsignet@mailcan.com Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/emailsignet%40mailcan.c... "Those who say it cannot be done should not interrupt the ones doing it." -old proverb
Waudo No one has blamed the government ... actually, if you were to sit thru this one, you would learn that the sector feels there are better ways of marketing The money is usually there... but its not used effectively // Now, the government (governments) bail out or prop many industries in many companies ... BPO is one of the industries that the Kenyan government is interested in. Thats some background here ... Bandwidth subsidy was there to help providers have a level playing field with other third world countries .... With Marketing, we are hoping that potential clients will not ask if you (can ran, speak English, have a computer, had to ran away from lions on your way to work) ) when you call them looking for work I represent Verviant (* http://tinyurl.com/ycl9cj7* ) ... we do software development outsourcing and I have been asked all those questions I hope this helps On Mon, Feb 1, 2010 at 9:16 AM, waudo siganga <emailsignet@mailcan.com>wrote:
Sometimes I also get as confused as you do Harry when I hear the kind of things some in the private sector are expecting the Government to do. The private sector should take responsibility for its role instead of passing the blame all the time.
Good people, please help me out here. I sort of get confused with the BPO stuff, and especially the business models.
My take is, a BPO entity is a company offering business process outsourcing, right? It is also limited liability company, right? So, I would assume that the responsibility of marketing and attracting customers lies squarely on this entity. So where does the government come in?
And don't say that its because BPO forms part of the vision 2030, because one of the pillars of the vision is Financial Services and I have never heard the Kenya Bankers Association asking the Government to market its members and the sector abroad. Neither have I heard Kenya Association of manufacturers doing that. So this sorts confuses me.
Wouldn't it be more sustainable if the BPO sector worked on attracting business (and it does not have to be international I imagine) by packaging value as the offering? I tend to think Govt subsidies can be used to jump start a sector but are not sustainable to grow a sector. Govt subsidies are tied to political considerations and objectives which change with the government in power. You see, I need some education, don't I?
Good day all.
Harry (not Delano)
On 2/1/10 7:57 AM, "Edwin Onchari" <eonchari@kenyabposociety.or.ke> wrote:
Hi all,
The lack of business can and will be addressed on 2 fronts: 1. marketing - The Society is developing a model that will bear fruit mid-year (June/July) for key international markets (North America, UK) and throughout the year for the local market beginning this month (February). We are also developing marketing strategies for the EU market that is more targeting ITES operations. 2. Capacity- this includes what Charles is talking about, fiber, ease of doing business, but most important (especially for international clients) data security policy. This policy is being developed (requirements document) in collaboration with our partners in key markets and once information collection is complete, we'll develop a data security guideline for the industry and assist local players comply with this ahead of the June/July marketing initiative.
Kind regards,
Edwin M Onchari CEO- Kenya BPO Society +254-(0)720 755 951 eonchari@kenyabposociety.or.ke www.kenyabposociety.or.ke Blogs:
http://kenyabposociety.blogspot.com/2010/01/discounted-medical-cover-for-ind
ustry.html
-----Original Message----- From: kictanet-bounces+eonchari=kenyabposociety.or.ke@
[mailto:kictanet-bounces+eonchari <kictanet-bounces%2Beonchari>= kenyabposociety.or.ke@lists.kictanet.or.ke ] On Behalf Of charles nduati Sent: Monday, February 01, 2010 7:45 AM To: eonchari@kenyabposociety.or.ke Cc: ke-internetusers@bdix.net; kictanet@lists.kictanet.or.ke Subject: Re: [kictanet] Kenyan BPO fails to snap up the subsidy, why?
hi all,
Nick has hit the nail right on the head
As JKUAT, we have also taken on this challenge and signed on with African BPO Academy and BCI to start offering BCI's certifications so that our graduates know what it takes to take Kenya where it ought to be in BPO space. give us the support by sending your staff for trainibg which we are also offering at Nairobi CBD.
regards
charles
On Fri, 29 Jan 2010 16:26 EET nicholasnesbitt wrote:
this biggest concern for this industry is the lack of business. not
lack of talent or the high costs. It's the cost of overcoming
reaching out to new prospects, convincing them that kenya is a worthwhile outsourcing destination. Marketing! Spreading the word.
I have just spent a week in the UK meeting with some of the largest
outsourcers in the world. They have never heard of Kenya as an outsourcing destination. Very interested now, but completely unaware. We stopped marketing Kenya as a BPO destination before we had built international recognition and credibility, which raises questions in these
On Mon, 01 Feb 2010 08:53 +0300, "Harry Hare" <harry@africanedevelopment.org> wrote: lists.kictanet.or.ke the perceptions, prospects'
minds about our commitment as a country to making Kenya an outsourcing destination...
Nicholas A. Nesbitt Chief Executive Officer KenCall EPZ Ltd P.O. Box 27507 - 00506 Sameer Industrial Park, Mombasa Road Nairobi, Kenya
+254.20.660.2000 (office) +254.20.660.2222 (fax) +254.721.458.458 (cell) +253.733.458.458 (cell 2)
nnesbitt@kencall.com www.kencall.com
BEST Non-European Contact Centre 2008
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet
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African eDevelopment Resource Centre eDevelopment House : : 604 Limuru Road Old Muthaiga : : P O Box 49475 00100 Nairobi : : Kenya T +254 20 3741646/7 : : C +254 725 650044
Training : : Research: :Consultancy: : Publishing
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http://lists.kictanet.or.ke/mailman/options/kictanet/emailsignet%40mailcan.c... "Those who say it cannot be done should not interrupt the ones doing it." -old proverb
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Good people, please help me out here. I sort of get confused with the BPO stuff, and especially the business models.
My take is, a BPO entity is a company offering business process outsourcing, right? It is also limited liability company, right? So, I would assume that the responsibility of marketing and attracting customers lies squarely on this entity. So where does the government come in?
And don't say that its because BPO forms part of the vision 2030, because one of the pillars of the vision is Financial Services and I have never heard the Kenya Bankers Association asking the Government to market its members and the sector abroad. Neither have I heard Kenya Association of manufacturers doing that. So this sorts confuses me.
Wouldn't it be more sustainable if the BPO sector worked on attracting business (and it does not have to be international I imagine) by packaging value as the offering? I tend to think Govt subsidies can be used to jump start a sector but are not sustainable to grow a sector. Govt subsidies are tied to political considerations and objectives which change with the government in power. You see, I need some education, don't I?
Good day all.
Harry (not Delano)
On 2/1/10 7:57 AM, "Edwin Onchari" <eonchari@kenyabposociety.or.ke> wrote:
Hi all,
The lack of business can and will be addressed on 2 fronts: 1. marketing - The Society is developing a model that will bear fruit mid-year (June/July) for key international markets (North America, UK) and throughout the year for the local market beginning this month (February). We are also developing marketing strategies for the EU market that is more targeting ITES operations. 2. Capacity- this includes what Charles is talking about, fiber, ease of doing business, but most important (especially for international clients) data security policy. This policy is being developed (requirements document) in collaboration with our partners in key markets and once information collection is complete, we'll develop a data security guideline for the industry and assist local players comply with this ahead of the June/July marketing initiative.
Kind regards,
Edwin M Onchari CEO- Kenya BPO Society +254-(0)720 755 951 eonchari@kenyabposociety.or.ke www.kenyabposociety.or.ke Blogs:
http://kenyabposociety.blogspot.com/2010/01/discounted-medical-cover-for-ind
ustry.html
-----Original Message----- From: kictanet-bounces+eonchari=kenyabposociety.or.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+eonchari <mailto:kictanet-bounces%2Beonchari> =kenyabposociety.or.ke@lists.kictanet.or.ke ] On Behalf Of charles nduati Sent: Monday, February 01, 2010 7:45 AM To: eonchari@kenyabposociety.or.ke Cc: ke-internetusers@bdix.net; kictanet@lists.kictanet.or.ke Subject: Re: [kictanet] Kenyan BPO fails to snap up the subsidy, why?
hi all,
Nick has hit the nail right on the head
As JKUAT, we have also taken on this challenge and signed on with African BPO Academy and BCI to start offering BCI's certifications so that our graduates know what it takes to take Kenya where it ought to be in BPO space. give us the support by sending your staff for trainibg which we are also offering at Nairobi CBD.
regards
charles
On Fri, 29 Jan 2010 16:26 EET nicholasnesbitt wrote:
this biggest concern for this industry is the lack of business. not
lack of talent or the high costs. It's the cost of overcoming
Much as governments and Industry associations cannot directly develop marketing campaigns for LTD companies, these bodies can create environments conducive for companies to market themselves. This can be done by building capacity (workforce, compliance, etc). Indeed other governments have done this for private companies (e.g. US government bail-out of failing enterprises, etc). The BPO industry players in Kenya should be asking government to enable them market themselves both locally and internationally (enabling herein being creating awareness on the benefits of outsourcing to Kenyan companies, etc) Edwin M Onchari CEO- Kenya BPO Society +254-(0)720 755 951 eonchari@kenyabposociety.or.ke www.kenyabposociety.or.ke Blogs: http://kenyabposociety.blogspot.com/2010/01/discounted-medical-cover-for-ind ustry.html From: kictanet-bounces+eonchari=kenyabposociety.or.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+eonchari=kenyabposociety.or.ke@lists.kictanet.or.ke ] On Behalf Of Agosta Liko Sent: Monday, February 01, 2010 9:30 AM To: eonchari@kenyabposociety.or.ke Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Kenyan BPO fails to snap up the subsidy, why? Waudo No one has blamed the government ... actually, if you were to sit thru this one, you would learn that the sector feels there are better ways of marketing The money is usually there... but its not used effectively // Now, the government (governments) bail out or prop many industries in many companies ... BPO is one of the industries that the Kenyan government is interested in. Thats some background here ... Bandwidth subsidy was there to help providers have a level playing field with other third world countries .... With Marketing, we are hoping that potential clients will not ask if you (can ran, speak English, have a computer, had to ran away from lions on your way to work) ) when you call them looking for work I represent Verviant ( http://tinyurl.com/ycl9cj7 ) ... we do software development outsourcing and I have been asked all those questions I hope this helps On Mon, Feb 1, 2010 at 9:16 AM, waudo siganga <emailsignet@mailcan.com> wrote: Sometimes I also get as confused as you do Harry when I hear the kind of things some in the private sector are expecting the Government to do. The private sector should take responsibility for its role instead of passing the blame all the time. On Mon, 01 Feb 2010 08:53 +0300, "Harry Hare" <harry@africanedevelopment.org> wrote: the perceptions,
reaching out to new prospects, convincing them that kenya is a worthwhile outsourcing destination. Marketing! Spreading the word.
I have just spent a week in the UK meeting with some of the largest
outsourcers in the world. They have never heard of Kenya as an outsourcing destination. Very interested now, but completely unaware. We stopped marketing Kenya as a BPO destination before we had built international recognition and credibility, which raises questions in these prospects' minds about our commitment as a country to making Kenya an outsourcing destination...
Nicholas A. Nesbitt Chief Executive Officer KenCall EPZ Ltd P.O. Box 27507 - 00506 Sameer Industrial Park, Mombasa Road Nairobi, Kenya
+254.20.660.2000 (office) +254.20.660.2222 (fax) +254.721.458.458 (cell) +253.733.458.458 (cell 2)
nnesbitt@kencall.com www.kencall.com
BEST Non-European Contact Centre 2008
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http://lists.kictanet.or.ke/mailman/options/kictanet/emailsignet%40mailcan.c om "Those who say it cannot be done should not interrupt the ones doing it." -old proverb _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: agostal@gmail.com Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/agostal%40gmail.com No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.5.432 / Virus Database: 271.1.1/2647 - Release Date: 01/26/10 19:36:00
Harry, In my view, Government should be a facilitator and as Government facilitates (in conjunction/consultation with private sector) the private sector runs with it. I personally do not believe that private sector keeps blaming Government. I agree with Liko that there is a disconnect at some point. The industry needs some aggressive marketing to enable private sector to run with it.This is a new sector and it must be treated as such and with sufficient attention. Private sector has been doing it's part in the best way possible but as Nik says, there is much the Government will need to do to help in marketing the country as a destination. I believe this is where KICTB comes in although I have previously been informed that they have insufficient budgets. I know that Government is also already looking into capacity building for talent pool in the sector and this is commendable. We just need to run fast with this and get BPO Ready talent so that as serious marketing takes root, we have the talent pool ready to go without wasting any time. This is a great chance for Government to help develop local companies that will in turn employ large numbers. One good way is to start serious digitization of each Ministry's records, all the existing "starved" BPOs will be busy and gaining good experience too while employing more Kenyans. Kind regards, Gilda Odera Quoting Harry Hare <harry@africanedevelopment.org>:
Good people, please help me out here. I sort of get confused with the BPO stuff, and especially the business models.
My take is, a BPO entity is a company offering business process outsourcing, right? It is also limited liability company, right? So, I would assume that the responsibility of marketing and attracting customers lies squarely on this entity. So where does the government come in?
And don't say that its because BPO forms part of the vision 2030, because one of the pillars of the vision is Financial Services and I have never heard the Kenya Bankers Association asking the Government to market its members and the sector abroad. Neither have I heard Kenya Association of manufacturers doing that. So this sorts confuses me.
Wouldn't it be more sustainable if the BPO sector worked on attracting business (and it does not have to be international I imagine) by packaging value as the offering? I tend to think Govt subsidies can be used to jump start a sector but are not sustainable to grow a sector. Govt subsidies are tied to political considerations and objectives which change with the government in power. You see, I need some education, don't I?
Good day all.
Harry (not Delano)
On 2/1/10 7:57 AM, "Edwin Onchari" <eonchari@kenyabposociety.or.ke> wrote:
Hi all,
The lack of business can and will be addressed on 2 fronts: 1. marketing - The Society is developing a model that will bear fruit mid-year (June/July) for key international markets (North America, UK) and throughout the year for the local market beginning this month (February). We are also developing marketing strategies for the EU market that is more targeting ITES operations. 2. Capacity- this includes what Charles is talking about, fiber, ease of doing business, but most important (especially for international clients) data security policy. This policy is being developed (requirements document) in collaboration with our partners in key markets and once information collection is complete, we'll develop a data security guideline for the industry and assist local players comply with this ahead of the June/July marketing initiative.
Kind regards,
Edwin M Onchari CEO- Kenya BPO Society +254-(0)720 755 951 eonchari@kenyabposociety.or.ke www.kenyabposociety.or.ke Blogs:
http://kenyabposociety.blogspot.com/2010/01/discounted-medical-cover-for-ind
ustry.html
-----Original Message----- From: kictanet-bounces+eonchari=kenyabposociety.or.ke@lists.kictanet.or.ke
] On Behalf Of charles nduati Sent: Monday, February 01, 2010 7:45 AM To: eonchari@kenyabposociety.or.ke Cc: ke-internetusers@bdix.net; kictanet@lists.kictanet.or.ke Subject: Re: [kictanet] Kenyan BPO fails to snap up the subsidy, why?
hi all,
Nick has hit the nail right on the head
As JKUAT, we have also taken on this challenge and signed on with African BPO Academy and BCI to start offering BCI's certifications so that our graduates know what it takes to take Kenya where it ought to be in BPO space. give us the support by sending your staff for trainibg which we are also offering at Nairobi CBD.
regards
charles
On Fri, 29 Jan 2010 16:26 EET nicholasnesbitt wrote:
this biggest concern for this industry is the lack of business. not the lack of talent or the high costs. It's the cost of overcoming
[mailto:kictanet-bounces+eonchari=kenyabposociety.or.ke@lists.kictanet.or.ke perceptions,
reaching out to new prospects, convincing them that kenya is a worthwhile outsourcing destination. Marketing! Spreading the word.
I have just spent a week in the UK meeting with some of the largest
outsourcers in the world. They have never heard of Kenya as an outsourcing destination. Very interested now, but completely unaware. We stopped marketing Kenya as a BPO destination before we had built international recognition and credibility, which raises questions in these prospects' minds about our commitment as a country to making Kenya an outsourcing destination...
Nicholas A. Nesbitt Chief Executive Officer KenCall EPZ Ltd P.O. Box 27507 - 00506 Sameer Industrial Park, Mombasa Road Nairobi, Kenya
+254.20.660.2000 (office) +254.20.660.2222 (fax) +254.721.458.458 (cell) +253.733.458.458 (cell 2)
nnesbitt@kencall.com www.kencall.com
BEST Non-European Contact Centre 2008
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participants (6)
-
Agosta Liko -
charles nduati -
Edwin Onchari -
godera＠skyweb.co.ke -
Harry Hare -
waudo siganga