----- Original Message ----- From: kictanet-request@lists.kictanet.or.ke [mailto:kictanet-request@lists.kictanet.or.ke] Sent: Thursday, March 29, 2012 02:58 PM To: Angela Nganga- Mumo Subject: kictanet Digest, Vol 58, Issue 141 Send kictanet mailing list submissions to kictanet@lists.kictanet.or.ke To subscribe or unsubscribe via the World Wide Web, visit http://lists.kictanet.or.ke/mailman/listinfo/kictanet or, via email, send a message with subject or body 'help' to kictanet-request@lists.kictanet.or.ke You can reach the person managing the list at kictanet-owner@lists.kictanet.or.ke When replying, please edit your Subject line so it is more specific than "Re: Contents of kictanet digest..." Today's Topics: 1. Customer Service in ICT (Majala Mlagui {Maarifa}) 2. Re: #TurkanaOil-Kenya Discovers (Lucy Kimani) ---------------------------------------------------------------------- Message: 1 Date: Thu, 29 Mar 2012 12:46:53 +0300 From: "Majala Mlagui {Maarifa}" <majala@maarifa.co.ke> To: kictanet@lists.kictanet.or.ke Cc: KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke> Subject: [kictanet] Customer Service in ICT Message-ID: <CAF3q4X0x5SYwUb52GibMxfqKz4qhEJHkqMUXXh=nD1uVTCpyRA@mail.gmail.com> Content-Type: text/plain; charset="iso-8859-1" Does the ICT Board have a training service on Customer Service ? Client Relations? Some of our companies urgently need the service. A number of web-design / graphic design firms in Nairobi tend to have extremely terrible customer service manners going to the the extent of believing that being rude and hanging up on clients who are asking for clarification of services is an acceptable thing to do. Kehl Design Agency<http://kehldesign.com>is an offending firm. Does anyone know their Directors ? I don't know if this is solely tagged to the fact that creatives are known to be volatile but if we are to create a culture of good customer service within our industry then such instances should have repercussions e.g. #gotissuez #twitterbigstick and more... Majala