Safaricom data bundles
Hi, I am like many of you a peculiar Kenyan in that I can quickly find 10 new ways to use a product that the provider/manufacture could never have though about. When Safaricom introduced the monthly data bundles I quickly took advantage of the service to roll out remote data capture terminals as I had a new that the 999/- unlimited monthly bundle would meet my requirements without any problems and at a predictable cost. So after rolling out the device somewhere in the middle of nowhere, its a security device so I will not give you the GPS coordinates, where no man need go again. I loaded the initial 999/- and off went the device, little did I know that the place that no man needed to go would need to be visited at least once a month. Why, because safaricom's unlimited monthly bundle cannot be purchased remotely, one needs to physically get to the sim card, my device is credit card sized and runs some proprietary software. I appreciate the fact that I am doing with the service what Safaricom did not think could or even would be done. I have talked to the customer service persons, they are now more script driven than before, and all I got was ". . the 450 service cannot be activated from another line, please put the sim card in a phone and send a sms message to 450 with the bundle size, thank you for calling Safaricom and have a good day". This what I had asked for in a call centre operator but suddenly my needs have now surpassed the standard script can Safaricom please implement an escalation procedure in the script so that when peculiar Kenyans like myself call with peculiar requirements we can get assistance. For now there goes my weekend as I need to travel to the top of a hill somewhere in Kenya, report to the local police station to avoid being shot down, climb up a 12 meter mast, remove a sim card, insert it into my phone, send an sms to 450, remove the sim card, place it back into the device, climb down the mast then drive back to Nairobi. Regards Robert Yawe KAY System Technologies Ltd Phoenix House, 6th Floor P O Box 55806 Nairobi, 00200 Kenya Tel: +254722511225, +254202010696
Robert, Thanks for bringing these two issues to my attention, they are both very good points for which I'll ask the team to find solutions. Unfortunately, we're unlikely to find such as solution in time to save your weekend but I'll commit to saving future weekends. Regards Bob Sent from my iPad On 17 Dec 2010, at 08:18, "robert yawe" <robertyawe@yahoo.co.uk> wrote:
Hi,
I am like many of you a peculiar Kenyan in that I can quickly find 10 new ways to use a product that the provider/manufacture could never have though about.
When Safaricom introduced the monthly data bundles I quickly took advantage of the service to roll out remote data capture terminals as I had a new that the 999/- unlimited monthly bundle would meet my requirements without any problems and at a predictable cost.
So after rolling out the device somewhere in the middle of nowhere, its a security device so I will not give you the GPS coordinates, where no man need go again. I loaded the initial 999/- and off went the device, little did I know that the place that no man needed to go would need to be visited at least once a month.
Why, because safaricom's unlimited monthly bundle cannot be purchased remotely, one needs to physically get to the sim card, my device is credit card sized and runs some proprietary software. I appreciate the fact that I am doing with the service what Safaricom did not think could or even would be done.
I have talked to the customer service persons, they are now more script driven than before, and all I got was ". . the 450 service cannot be activated from another line, please put the sim card in a phone and send a sms message to 450 with the bundle size, thank you for calling Safaricom and have a good day".
This what I had asked for in a call centre operator but suddenly my needs have now surpassed the standard script can Safaricom please implement an escalation procedure in the script so that when peculiar Kenyans like myself call with peculiar requirements we can get assistance.
For now there goes my weekend as I need to travel to the top of a hill somewhere in Kenya, report to the local police station to avoid being shot down, climb up a 12 meter mast, remove a sim card, insert it into my phone, send an sms to 450, remove the sim card, place it back into the device, climb down the mast then drive back to Nairobi.
Regards
Robert Yawe KAY System Technologies Ltd Phoenix House, 6th Floor P O Box 55806 Nairobi, 00200 Kenya
Tel: +254722511225, +254202010696
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While improving this service, is it possible to give customers access to their data usage history? I recently had my 200mb 'disappear' in a night and when I called Safaricom I was referred to a person in IT who read out my data usage history on that phone call. When I asked him to email it, he said that it is not possible at the moment as this is considered confidential info. He offered to show me the history though, if I went to their offices. Problem is I was out of town and pressed for time. Anyway, is there a way Safaricom can give users convenient access to their usage history? This would really improve the service! Best, 2010/12/17, Bob Collymore <BCollymore@safaricom.co.ke>:
Robert,
Thanks for bringing these two issues to my attention, they are both very good points for which I'll ask the team to find solutions. Unfortunately, we're unlikely to find such as solution in time to save your weekend but I'll commit to saving future weekends.
Regards
Bob
Sent from my iPad
On 17 Dec 2010, at 08:18, "robert yawe" <robertyawe@yahoo.co.uk> wrote:
Hi,
I am like many of you a peculiar Kenyan in that I can quickly find 10 new ways to use a product that the provider/manufacture could never have though about.
When Safaricom introduced the monthly data bundles I quickly took advantage of the service to roll out remote data capture terminals as I had a new that the 999/- unlimited monthly bundle would meet my requirements without any problems and at a predictable cost.
So after rolling out the device somewhere in the middle of nowhere, its a security device so I will not give you the GPS coordinates, where no man need go again. I loaded the initial 999/- and off went the device, little did I know that the place that no man needed to go would need to be visited at least once a month.
Why, because safaricom's unlimited monthly bundle cannot be purchased remotely, one needs to physically get to the sim card, my device is credit card sized and runs some proprietary software. I appreciate the fact that I am doing with the service what Safaricom did not think could or even would be done.
I have talked to the customer service persons, they are now more script driven than before, and all I got was ". . the 450 service cannot be activated from another line, please put the sim card in a phone and send a sms message to 450 with the bundle size, thank you for calling Safaricom and have a good day".
This what I had asked for in a call centre operator but suddenly my needs have now surpassed the standard script can Safaricom please implement an escalation procedure in the script so that when peculiar Kenyans like myself call with peculiar requirements we can get assistance.
For now there goes my weekend as I need to travel to the top of a hill somewhere in Kenya, report to the local police station to avoid being shot down, climb up a 12 meter mast, remove a sim card, insert it into my phone, send an sms to 450, remove the sim card, place it back into the device, climb down the mast then drive back to Nairobi.
Regards
Robert Yawe KAY System Technologies Ltd Phoenix House, 6th Floor P O Box 55806 Nairobi, 00200 Kenya
Tel: +254722511225, +254202010696
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#####################################################################################
-- Grace L.N. Mutung'u (Bomu) Kenya Skype: gracebomu Twitter: GraceMutung'u (Bomu)
Robert,
Thanks for bringing these two issues to my attention, they are both very good points for which I'll ask the team to find solutions. Unfortunately, we're unlikely to find such as solution in time to save your weekend but I'll commit to saving future weekends.
Regards
Bob
Sent from my iPad
On 17 Dec 2010, at 08:18, "robert yawe" <robertyawe@yahoo.co.uk> wrote:
Hi,
I am like many of you a peculiar Kenyan in that I can quickly find 10 new ways to use a product that the provider/manufacture could never have though about.
When Safaricom introduced the monthly data bundles I quickly took advantage of the service to roll out remote data capture terminals as I had a new that the 999/- unlimited monthly bundle would meet my requirements without any problems and at a predictable cost.
So after rolling out the device somewhere in the middle of nowhere, its a security device so I will not give you the GPS coordinates, where no man need go again. I loaded the initial 999/- and off went the device,
did I know that the place that no man needed to go would need to be visited at least once a month.
Why, because safaricom's unlimited monthly bundle cannot be purchased remotely, one needs to physically get to the sim card, my device is credit card sized and runs some proprietary software. I appreciate the fact
I am doing with the service what Safaricom did not think could or even would be done.
I have talked to the customer service persons, they are now more
driven than before, and all I got was ". . the 450 service cannot be activated from another line, please put the sim card in a phone and send a sms message to 450 with the bundle size, thank you for calling Safaricom and have a good day".
This what I had asked for in a call centre operator but suddenly my needs have now surpassed the standard script can Safaricom please implement an escalation procedure in the script so that when peculiar Kenyans like myself call with peculiar requirements we can get assistance.
For now there goes my weekend as I need to travel to the top of a hill somewhere in Kenya, report to the local police station to avoid being shot down, climb up a 12 meter mast, remove a sim card, insert it into my phone, send an sms to 450, remove the sim card, place it back into
Hi Grace, We do appreciate your feedback & suggestions. We are indeed looking into a customer friendly presentation of data usage and shall share this with our customers once it is available. Regards, Linda -----Original Message----- From: kictanet-bounces+lmuka=safaricom.co.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+lmuka=safaricom.co.ke@lists.kictanet.or.ke] On Behalf Of Grace Mutung'u (Bomu) Sent: Friday, December 17, 2010 10:36 AM To: Linda Muka Cc: Rita Okuthe; Pauline Warui; KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Safaricom data bundles While improving this service, is it possible to give customers access to their data usage history? I recently had my 200mb 'disappear' in a night and when I called Safaricom I was referred to a person in IT who read out my data usage history on that phone call. When I asked him to email it, he said that it is not possible at the moment as this is considered confidential info. He offered to show me the history though, if I went to their offices. Problem is I was out of town and pressed for time. Anyway, is there a way Safaricom can give users convenient access to their usage history? This would really improve the service! Best, 2010/12/17, Bob Collymore <BCollymore@safaricom.co.ke>: little that script the
device, climb down the mast then drive back to Nairobi.
Regards
Robert Yawe KAY System Technologies Ltd Phoenix House, 6th Floor P O Box 55806 Nairobi, 00200 Kenya
Tel: +254722511225, +254202010696
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This message was sent to: BCollymore@safaricom.co.ke Unsubscribe or change your options at
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NOTE: All emails sent from Safaricom Limited are subject to Safaricom's Email Terms & Conditions. Please click here to read the policy.
######################################################################## #############
-- Grace L.N. Mutung'u (Bomu) Kenya Skype: gracebomu Twitter: GraceMutung'u (Bomu) _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: lmuka@safaricom.co.ke Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/lmuka%40safaricom.c o.ke ##################################################################################### NOTE: All emails sent from Safaricom Limited are subject to Safaricom�s Email Terms & Conditions. Please click here to read the policy. #####################################################################################
Robert,
Thanks for bringing these two issues to my attention, they are both very good points for which I'll ask the team to find solutions. Unfortunately, we're unlikely to find such as solution in time to save your weekend but I'll commit to saving future weekends.
Regards
Bob
Sent from my iPad
On 17 Dec 2010, at 08:18, "robert yawe" <robertyawe@yahoo.co.uk> wrote:
Hi,
I am like many of you a peculiar Kenyan in that I can quickly find 10 new ways to use a product that the provider/manufacture could never have though about.
When Safaricom introduced the monthly data bundles I quickly took advantage of the service to roll out remote data capture terminals as I had a new that the 999/- unlimited monthly bundle would meet my requirements without any problems and at a predictable cost.
So after rolling out the device somewhere in the middle of nowhere, its a security device so I will not give you the GPS coordinates, where no man need go again. I loaded the initial 999/- and off went the device,
did I know that the place that no man needed to go would need to be visited at least once a month.
Why, because safaricom's unlimited monthly bundle cannot be purchased remotely, one needs to physically get to the sim card, my device is credit card sized and runs some proprietary software. I appreciate the fact
I am doing with the service what Safaricom did not think could or even would be done.
I have talked to the customer service persons, they are now more
driven than before, and all I got was ". . the 450 service cannot be activated from another line, please put the sim card in a phone and send a sms message to 450 with the bundle size, thank you for calling Safaricom and have a good day".
This what I had asked for in a call centre operator but suddenly my needs have now surpassed the standard script can Safaricom please implement an escalation procedure in the script so that when peculiar Kenyans like myself call with peculiar requirements we can get assistance.
For now there goes my weekend as I need to travel to the top of a hill somewhere in Kenya, report to the local police station to avoid being shot down, climb up a 12 meter mast, remove a sim card, insert it into my phone, send an sms to 450, remove the sim card, place it back into
My Safaricom internet problem is disconnection. While still "connected" the kbs drops to 0 and I have to disconnect and connect again - like jump starting an old car. Rather embarassing while on skype calls. Have had the problem for a week or two but have not bothered to complain because I have not had much luck with customer care in the past. regards, Wamuyu ________________________________ From: Linda Muka <LMuka@Safaricom.co.ke> To: wamuyulearn@yahoo.co.uk Cc: Rita Okuthe <ROkuthe@Safaricom.co.ke>; Pauline Warui <PWarui@Safaricom.co.ke>; KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke> Sent: Fri, 17 December, 2010 13:31:15 Subject: Re: [kictanet] Safaricom data bundles Hi Grace, We do appreciate your feedback & suggestions. We are indeed looking into a customer friendly presentation of data usage and shall share this with our customers once it is available. Regards, Linda -----Original Message----- From: kictanet-bounces+lmuka=safaricom.co.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+lmuka=safaricom.co.ke@lists.kictanet.or.ke] On Behalf Of Grace Mutung'u (Bomu) Sent: Friday, December 17, 2010 10:36 AM To: Linda Muka Cc: Rita Okuthe; Pauline Warui; KICTAnet ICT Policy Discussions Subject: Re: [kictanet] Safaricom data bundles While improving this service, is it possible to give customers access to their data usage history? I recently had my 200mb 'disappear' in a night and when I called Safaricom I was referred to a person in IT who read out my data usage history on that phone call. When I asked him to email it, he said that it is not possible at the moment as this is considered confidential info. He offered to show me the history though, if I went to their offices. Problem is I was out of town and pressed for time. Anyway, is there a way Safaricom can give users convenient access to their usage history? This would really improve the service! Best, 2010/12/17, Bob Collymore <BCollymore@safaricom.co.ke>: little that script the
device, climb down the mast then drive back to Nairobi.
Regards
Robert Yawe KAY System Technologies Ltd Phoenix House, 6th Floor P O Box 55806 Nairobi, 00200 Kenya
Tel: +254722511225, +254202010696
_______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet
This message was sent to: BCollymore@safaricom.co.ke Unsubscribe or change your options at
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######################################################################## #############
NOTE: All emails sent from Safaricom Limited are subject to Safaricom's Email Terms & Conditions. Please click here to read the policy.
######################################################################## #############
-- Grace L.N. Mutung'u (Bomu) Kenya Skype: gracebomu Twitter: GraceMutung'u (Bomu) _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: lmuka@safaricom.co.ke Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/lmuka%40safaricom.c o.ke ##################################################################################### NOTE: All emails sent from Safaricom Limited are subject to Safaricom’s Email Terms & Conditions. Please click here to read the policy. #####################################################################################
participants (5)
-
Bob Collymore -
Grace Mutung'u (Bomu) -
Linda Muka -
robert yawe -
Wamuyu Gatheru