Identity.go.ke not working August 22, 2011
Dear Kictanet friends Is it possible that open government is not working very effectively? I am not trying to be negative. Just reporting an actual problem I am facing. I am attempting to assist my sister in receiving her identity card. Her names are Patricia Njeri Wairimu. Her home district is Nyeri, She received a waiting card with serial number 2278757153. We took her to the Nyeri office in person to pick up the card and the officers said "it was not there." I then went to http://www.identity.go.ke/index.php?option=com_php&Itemid=122 and fed in her serial number as requested (the first nine digits). I received no acknowledgment, and nothing happened.I do not know if the online system is not working or what the problem is. I then emailed dr.nyeri@identity.go.ke, and pro.central@identity.go.ke which are the emails on the website so that they could advise where this card is, and do the work on your end, so that we may know where to pick it up. BOTH of the emails bounced back immediately as a permanent failure. This is not an encouraging development.. . . . Does anyone have any thoughts on the breakdown of the digital side of identity.go.ke? Sincerely, Warigia
Dear listers. Apparently, NONE of the emails at identity.go.ke seem to be functioning. What do you think of the fact that several emails and the website at an important government office are not working? Rigia Delivery to the following recipient failed permanently: customer.care@identity.go.ke Technical details of permanent failure: Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 5.7.1 Unable to relay (state 14). On Mon, Aug 22, 2011 at 9:39 AM, warigia bowman <warigia@aucegypt.edu>wrote:
Dear Kictanet friends
Is it possible that open government is not working very effectively? I am not trying to be negative. Just reporting an actual problem I am facing.
I am attempting to assist my sister in receiving her identity card. Her names are Patricia Njeri Wairimu. Her home district is Nyeri,
She received a waiting card with serial number 2278757153. We took her to the Nyeri office in person to pick up the card and the officers said "it was not there."
I then went to http://www.identity.go.ke/index.php?option=com_php&Itemid=122
and fed in her serial number as requested (the first nine digits). I received no acknowledgment, and nothing happened.I do not know if the online system is not working or what the problem is.
I then emailed dr.nyeri@identity.go.ke, and pro.central@identity.go.kewhich are the emails on the website so that they could advise where this card is, and do the work on your end, so that we may know where to pick it up.
BOTH of the emails bounced back immediately as a permanent failure.
This is not an encouraging development.. . . .
Does anyone have any thoughts on the breakdown of the digital side of identity.go.ke?
Sincerely, Warigia
On Mon, Aug 22, 2011 at 09:41, warigia bowman <warigia@aucegypt.edu> wrote:
Dear listers.
Apparently, NONE of the emails at identity.go.ke seem to be functioning.
What do you think of the fact that several emails and the website at an important government office are not working?
Rigia
Delivery to the following recipient failed permanently:
customer.care@identity.go.ke
Technical details of permanent failure: Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 5.7.1 Unable to relay (state 14).
Dr. Rigia, Most govt agencies did come up with websites, not because they had prepared well for the digital age, but because it was fashionable to have one (since every other person was having one), the expenditure not withstanding. You therefore should not be surprised that many of the websites are dysfunctional. You'd be lucky if you could find someone in such institutions who can "take ownership of the website". You'll probably be told it is "IT", and whom you'll discover was not consulted and as such is not any interested. So far, what works in KE is physically going there and "causing", to an extent that you stop everything else from happening until they've resolved your issue. -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I can't hear you -- I'm using the scrambler. Please consider the environment before printing this email.
Odhiambo. Thanks so much for your email. This is both helpful and informative. I have no issue with going there in person to get something done. Do you think it is better to cause a scene in Nairobi or Nyeri? Should I write a letter first, or is that a fool's errand? But as listers, should we not be concerned that important government websites are not working? Does that not stand as a big indictment to the idea of e-government and the idea of a more open and responsive government? No PS Ndemo, I am not being negative, I am reporting an actual situation that I am experiencing. What can be done by civil society at a policy level to make these agencies more responsive? I did a big consultancy on the Ombudsman with GTZ, and they have implemented some of my recommendations. I think I should try the in person approach before dealing with the PCSC though. What do you think? Yours, Rigia On Mon, Aug 22, 2011 at 12:48 PM, Odhiambo Washington <odhiambo@gmail.com>wrote:
On Mon, Aug 22, 2011 at 09:41, warigia bowman <warigia@aucegypt.edu>wrote:
Dear listers.
Apparently, NONE of the emails at identity.go.ke seem to be functioning.
What do you think of the fact that several emails and the website at an important government office are not working?
Rigia
Delivery to the following recipient failed permanently:
customer.care@identity.go.ke
Technical details of permanent failure: Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 5.7.1 Unable to relay (state 14).
Dr. Rigia,
Most govt agencies did come up with websites, not because they had prepared well for the digital age, but because it was fashionable to have one (since every other person was having one), the expenditure not withstanding. You therefore should not be surprised that many of the websites are dysfunctional. You'd be lucky if you could find someone in such institutions who can "take ownership of the website". You'll probably be told it is "IT", and whom you'll discover was not consulted and as such is not any interested. So far, what works in KE is physically going there and "causing", to an extent that you stop everything else from happening until they've resolved your issue.
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I can't hear you -- I'm using the scrambler. Please consider the environment before printing this email.
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KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
First, ALL government departments / state corporations should openly LIST all their contractors / consultants.. including those managing / deploying their messaging and workflow (enterprise web) systems. My own view is that we should help whoever gets government contracts... not demonize or harass them. Our government pursued a PHP / Joomla CMS strategy.. Not bad in itself but most PHP web developers in Kenya give up their craft (2-3 years) sooner than developers working on better paying Enterprise jobs / projects. Not easy to find good (experienced) PHP devs willing to compete with school leavers for low wages to improve go.ke (php) sites. Government contracts should be outsourced to firms that are able to recruit or create and keep experts for 2-5 years. Dr. Ndemo knows good staff have to be paid wages above the government scale. http://allafrica.com/stories/201108012382.html In Kenya there is too much emphasis on mobile apps. Fewer devs are doing the kind of workflow (enterprise web) apps our government needs. http://www.linkedin.com/jobs/jobs-ASPnet-Developer-1801581 Favoritism does not necessarily mean malice or incompetence. In one telecom customer service center I frequent almost weekly (have been losing credit shortly after loading it) almost all (over 80%) of the employees are from one part of Kenya. The serve me well enough for me not to think of them as more tribal than professional. Employers / employees seek those have more in common with... culturally / socially / intellectually. We need to create informal links between government technocrats and known technical experts / consultants in the market. It is not right for technical experts to join government so that they can win government contracts as insiders. It does not take long for them to rapidly deteriorate in technical skills as they develop in political skills. Much technical knowledge should be shared semi-formally over tea / coffee / juice. http://en.wikipedia.org/wiki/Penny_universities There is much competition in the GLOBAL market for technical talent. Many of our mobile / web devs are doing small (one man) local and foreign jobs instead of pursuing government projects they know they can never win even if they are competent. As such they are not developing project management skills. Others are competing for Tandaa Funds to help them build systems the government will use in future... In my limited view the KICTB, through TANDAA funding has done pretty well in keeping a bunch of our youth interested in mobile / web app development. By now many of them would have resorted to managing IT systems or become bankers. On Mon, Aug 22, 2011 at 12:48 PM, Odhiambo Washington <odhiambo@gmail.com>wrote:
On Mon, Aug 22, 2011 at 09:41, warigia bowman <warigia@aucegypt.edu>wrote:
Dear listers.
Apparently, NONE of the emails at identity.go.ke seem to be functioning.
What do you think of the fact that several emails and the website at an important government office are not working?
Rigia
Delivery to the following recipient failed permanently:
customer.care@identity.go.ke
Technical details of permanent failure: Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 5.7.1 Unable to relay (state 14).
Dr. Rigia,
Most govt agencies did come up with websites, not because they had prepared well for the digital age, but because it was fashionable to have one (since every other person was having one), the expenditure not withstanding. You therefore should not be surprised that many of the websites are dysfunctional. You'd be lucky if you could find someone in such institutions who can "take ownership of the website". You'll probably be told it is "IT", and whom you'll discover was not consulted and as such is not any interested. So far, what works in KE is physically going there and "causing", to an extent that you stop everything else from happening until they've resolved your issue.
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I can't hear you -- I'm using the scrambler. Please consider the environment before printing this email.
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
On Mon, Aug 22, 2011 at 14:51, S.Murigi Muraya <murigi.muraya@gmail.com>wrote:
First, ALL government departments / state corporations should openly LIST all their contractors / consultants.. including those managing / deploying their messaging and workflow (enterprise web) systems.
Perhaps you are not referring to the Kenya govt! However, when you narrowed down to "...including those managing/deploying their messaging.." then that would have some semblance of reality, because I hear there is something called Govt ICT Directorate (or some closely relevant name). In my own opinion though, I seriously doubt whether there is a central coordination body for govt ICT. The problem with govt is bureaucracy (red tape). Having that body coordinating each and every govt ICT project would be disastrous in Kenya. I'd let such a body formulate the overall policies and let the various branches of govt implement the projects by adhering to such policies. However, I'd also love to know how Western govts do this.. Anyone?
My own view is that we should help whoever gets government contracts... not demonize or harass them.
We should help who??? How??? I did not already see any harassment/demonization of anyone but I think what you've suggested is a bit far fetched, unless you specify how "we should help" them.
Our government pursued a PHP / Joomla CMS strategy.. Not bad in itself but most PHP web developers in Kenya give up their craft (2-3 years) sooner than developers working on better paying Enterprise jobs / projects. Not easy to find good (experienced) PHP devs willing to compete with school leavers for low wages to improve go.ke (php) sites.
@Murigi, I must ask you this: What is your source of this information - that the govt pursued a PHP/Joomla CMS strategy? You seem to say that using Joomla as CMS was a govt decision. Why then, would our KRA use Windows/ASP? I hope my comments/questions don't make this post lose the purpose for which it was originated. -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I can't hear you -- I'm using the scrambler. Please consider the environment before printing this email.
Bit of afternoon googling. There's this: http://www.e-government.go.ke/ It helpfully also has a link to the online tracking of IDs and passports - which doesn't work, as we have learned earlier. In principle, it's set up to co-ordinate IT issues across government bodies, and has quite a comprehensive list of functions. Here: http://www.e-government.go.ke/index.php?option=com_content&view=article&id=96&Itemid=135 *1. Update of e-Government Strategy* *2. Interactive Voice Response Service 3. Government Messaging and Collaborative System (EMACS)** * *4. ICT Support* *5. Primary Data Centre * *6. Enhancement of Ministries Website Portal* *7. Implementation of e-Applications*.** *8. Capacity Development on ICT*** *9. Development of Information Infrastructure * And this is the institutional framework: An institutional framework and structure is in place to oversee and coordinate the implementation of the e-Government Strategy. At the apex is the cabinet Committee on ICT which oversees the implementation of the Strategy; the Permanent Secretaries ICT Committee which coordinates the implementation of the e-Government initiative; and e-Government Committees in the Ministries which reviews the various ICT projects in the Ministries, undertake audit of the IT capacity, establish support to the ministry’s policy mandate, identify gaps and inadequacies both technical and institutional and make appropriate recommendations on the way forward. The Directorate of e-Government coordinates and prepares the e-Government Strategy including the implementation plan and monitoring and evaluation of the process. The Government is committed to make e-Government a reality and to ensure that it provide better service to Kenyans. On 22 August 2011 16:28, Odhiambo Washington <odhiambo@gmail.com> wrote:
On Mon, Aug 22, 2011 at 14:51, S.Murigi Muraya <murigi.muraya@gmail.com>wrote:
First, ALL government departments / state corporations should openly LIST all their contractors / consultants.. including those managing / deploying their messaging and workflow (enterprise web) systems.
Perhaps you are not referring to the Kenya govt! However, when you narrowed down to "...including those managing/deploying their messaging.." then that would have some semblance of reality, because I hear there is something called Govt ICT Directorate (or some closely relevant name). In my own opinion though, I seriously doubt whether there is a central coordination body for govt ICT. The problem with govt is bureaucracy (red tape). Having that body coordinating each and every govt ICT project would be disastrous in Kenya. I'd let such a body formulate the overall policies and let the various branches of govt implement the projects by adhering to such policies. However, I'd also love to know how Western govts do this.. Anyone?
My own view is that we should help whoever gets government contracts... not demonize or harass them.
We should help who??? How??? I did not already see any harassment/demonization of anyone but I think what you've suggested is a bit far fetched, unless you specify how "we should help" them.
Our government pursued a PHP / Joomla CMS strategy.. Not bad in itself but most PHP web developers in Kenya give up their craft (2-3 years) sooner than developers working on better paying Enterprise jobs / projects. Not easy to find good (experienced) PHP devs willing to compete with school leavers for low wages to improve go.ke (php) sites.
@Murigi, I must ask you this: What is your source of this information - that the govt pursued a PHP/Joomla CMS strategy? You seem to say that using Joomla as CMS was a govt decision. Why then, would our KRA use Windows/ASP?
I hope my comments/questions don't make this post lose the purpose for which it was originated.
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I can't hear you -- I'm using the scrambler. Please consider the environment before printing this email.
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KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-- Andrea Bohnstedt <http://ke.linkedin.com/in/andreabohnstedt> Publisher +254 720 960 322 www.ratio-magazine.com Find/post East Africa careers<http://www.ratio-magazine.com/careers/index.php> Find/post conferences, workshops, trainings, other business events<http://www.ratio-magazine.com/businessevents/index.php>
On Mon, Aug 22, 2011 at 16:40, Andrea Bohnstedt < andrea.bohnstedt@ratio-magazine.com> wrote:
Bit of afternoon googling.
There's this: http://www.e-government.go.ke/
It helpfully also has a link to the online tracking of IDs and passports - which doesn't work, as we have learned earlier.
In principle, it's set up to co-ordinate IT issues across government bodies, and has quite a comprehensive list of functions. Here:
http://www.e-government.go.ke/index.php?option=com_content&view=article&id=96&Itemid=135
*1. Update of e-Government Strategy* *2. Interactive Voice Response Service 3. Government Messaging and Collaborative System (EMACS)** * *4. ICT Support* *5. Primary Data Centre * *6. Enhancement of Ministries Website Portal* *7. Implementation of e-Applications*.** *8. Capacity Development on ICT*** *9. Development of Information Infrastructure *
And this is the institutional framework: An institutional framework and structure is in place to oversee and coordinate the implementation of the e-Government Strategy. At the apex is the cabinet Committee on ICT which oversees the implementation of the Strategy; the Permanent Secretaries ICT Committee which coordinates the implementation of the e-Government initiative; and e-Government Committees in the Ministries which reviews the various ICT projects in the Ministries, undertake audit of the IT capacity, establish support to the ministry’s policy mandate, identify gaps and inadequacies both technical and institutional and make appropriate recommendations on the way forward. The Directorate of e-Government coordinates and prepares the e-Government Strategy including the implementation plan and monitoring and evaluation of the process. The Government is committed to make e-Government a reality and to ensure that it provide better service to Kenyans.
Some folks, very comfortable in their cocoons, enjoying task-payers' money! I see no need for myriad committees duplicating each others roles. I see a situation where e-gov directorate comprises a bunch that sit and do nothing, waiting for X-committee to do XYZ. Remember those days of govt employees who'd come to the office and hang their coats on their seats then disappear no God-knows-where? That age is still very much here with us. If e-gov directorate was overseeing the others, I believe Dr. Rigia would not have had issues with a dysfunctional website/messaging system. It's very easy to put down what you (should) do on paper. It's a completely different ballgame doing it. That's how I see it -- in this case. Looking at their Organogram below: What is the purpose/role of the Ministerial ICT Committees? Isn't it just a stumbling block on the way to e-gov Directorate that creates an unnecessary supervision stage? Anyway, this is what we have. Perhaps what I need to ask is how we can improve it, and what role there is for an outsider to play, apart from give feedback. -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I can't hear you -- I'm using the scrambler. Please consider the environment before printing this email.
Andrea, I will get the Directorate start working on this. No argument and on behalf of GoK I take full responsility. Regards. Ndemo. Sent from my BlackBerry® -----Original Message----- From: Andrea Bohnstedt <andrea.bohnstedt@ratio-magazine.com> Sender: kictanet-bounces+bitange=jambo.co.ke@lists.kictanet.or.ke Date: Mon, 22 Aug 2011 16:40:03 To: <bitange@jambo.co.ke> Cc: KICTAnet ICT Policy Discussions<kictanet@lists.kictanet.or.ke> Subject: Re: [kictanet] Identity.go.ke not working August 22, 2011 _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/bitange%40jambo.co.ke The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
On Mon, Aug 22, 2011 at 4:28 PM, Odhiambo Washington <odhiambo@gmail.com>wrote:
On Mon, Aug 22, 2011 at 14:51, S.Murigi Muraya <murigi.muraya@gmail.com>wrote:
First, ALL government departments / state corporations should openly LIST all their contractors / consultants.. including those managing / deploying their messaging and workflow (enterprise web) systems.
Perhaps you are not referring to the Kenya govt! However, when you narrowed down to "...including those managing/deploying their messaging.." then that would have some semblance of reality, because I hear there is something called Govt ICT Directorate (or some closely relevant name). In my own opinion though, I seriously doubt whether there is a central coordination body for govt ICT. The problem with govt is bureaucracy (red tape). Having that body coordinating each and every govt ICT project would be disastrous in Kenya. I'd let such a body formulate the overall policies and let the various branches of govt implement the projects by adhering to such policies. However, I'd also love to know how Western govts do this.. Anyone?
My own view is that we should help whoever gets government contracts... not demonize or harass them.
We should help who??? How??? I did not already see any harassment/demonization of anyone but I think what you've suggested is a bit far fetched, unless you specify how "we should help" them.
We need information friendly web sites -- that is search engine friendly sites -- revealing who is doing what for each particular government department. Every major department has a website / domain. http://allafrica.com/stories/201010180046.html Sooner or later Kenyan individuals and organizations will sue public officials who do not cooperate or provide leadership in the deployment of information systems.. in providing access to information. If the IT supplier was incompetent then the Government Department / State Corporation should prove it in court. The IT supplier could also prove public officials refused to cooperate / disabled their work. Public officers / departments should have WORKING e-mail addresses. They should not be able to deny in a court of law about not being informed about what needed to be done to get information systems working.
Our government pursued a PHP / Joomla CMS strategy.. Not bad in itself but most PHP web developers in Kenya give up their craft (2-3 years) sooner than developers working on better paying Enterprise jobs / projects. Not easy to find good (experienced) PHP devs willing to compete with school leavers for low wages to improve go.ke (php) sites.
@Murigi, I must ask you this: What is your source of this information - that the govt pursued a PHP/Joomla CMS strategy? You seem to say that using Joomla as CMS was a govt decision. Why then, would our KRA use Windows/ASP?
The E-Gov Directorate can deny the PHP / Joomla CMS strategy if it does not exist. It is not a bad one. They just need to outsource the work to firms that can push it better than those tasked with it currently. Serikali sites primarily run on Linux... http://transport.go.ke/welcome/index.html http://comments.gmane.org/gmane.linux.suse.oracle.general/11844
I hope my comments/questions don't make this post lose the purpose for which it was originated.
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I can't hear you -- I'm using the scrambler. Please consider the environment before printing this email.
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KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
Muraya, Thanks. If I can summarize your write up, I will say we need standards, ethics and a sense of responsibility. Our people run out of steam as soon as they get the contract. We have a bad procurement law. If it had a little tinge of social responsibility, we can have Nairobits or DDD updating our websites. This morning at 6.45 am I was visting DDD to see what they are doing and what help they need. In spite of what they have done reharbilitating poor kids from the slums, they are expected to compete with established firms for as small jobs as updating websites. Help me change the procurement law. Whilst we know some tech savy kids have no degrees, we seek for graduates to do small IT. This is why we cannot have IT hold on to their jobs as boredom and poor salaries keep them looking for greener pastures. Ndemo. Sent from my BlackBerry® -----Original Message----- From: "S.Murigi Muraya" <murigi.muraya@gmail.com> Sender: kictanet-bounces+bitange=jambo.co.ke@lists.kictanet.or.ke Date: Mon, 22 Aug 2011 14:51:32 To: <bitange@jambo.co.ke> Cc: KICTAnet ICT Policy Discussions<kictanet@lists.kictanet.or.ke> Subject: Re: [kictanet] Identity.go.ke not working August 22, 2011 _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/bitange%40jambo.co.ke The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
Warigia, My bndemo@information.go.ke is working. Infact it came in handy yesterday when my .co.ke was not working. What you may be referring to non response from GoK which is a serious problem. regards Ndemo.
Dear listers.
Apparently, NONE of the emails at identity.go.ke seem to be functioning.
What do you think of the fact that several emails and the website at an important government office are not working?
Rigia
Delivery to the following recipient failed permanently:
customer.care@identity.go.ke
Technical details of permanent failure: Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 5.7.1 Unable to relay (state 14).
On Mon, Aug 22, 2011 at 9:39 AM, warigia bowman <warigia@aucegypt.edu>wrote:
Dear Kictanet friends
Is it possible that open government is not working very effectively? I am not trying to be negative. Just reporting an actual problem I am facing.
I am attempting to assist my sister in receiving her identity card. Her names are Patricia Njeri Wairimu. Her home district is Nyeri,
She received a waiting card with serial number 2278757153. We took her to the Nyeri office in person to pick up the card and the officers said "it was not there."
I then went to http://www.identity.go.ke/index.php?option=com_php&Itemid=122
and fed in her serial number as requested (the first nine digits). I received no acknowledgment, and nothing happened.I do not know if the online system is not working or what the problem is.
I then emailed dr.nyeri@identity.go.ke, and pro.central@identity.go.kewhich are the emails on the website so that they could advise where this card is, and do the work on your end, so that we may know where to pick it up.
BOTH of the emails bounced back immediately as a permanent failure.
This is not an encouraging development.. . . .
Does anyone have any thoughts on the breakdown of the digital side of identity.go.ke?
Sincerely, Warigia
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Warigia, Pole. I shall forward your e-mail to PS Immigration and have him respond. Regards Ndemo. From: kictanet-bounces+bndemo=information.go.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+bndemo=information.go.ke@lists.kictanet.or.ke] On Behalf Of warigia bowman Sent: Monday, August 22, 2011 9:40 AM To: Bitange Ndemo Cc: customer.care@identity.go.ke; KICTAnet ICT Policy Discussions Subject: [kictanet] Identity.go.ke not working August 22, 2011 Dear Kictanet friends Is it possible that open government is not working very effectively? I am not trying to be negative. Just reporting an actual problem I am facing. I am attempting to assist my sister in receiving her identity card. Her names are Patricia Njeri Wairimu. Her home district is Nyeri, She received a waiting card with serial number 2278757153. We took her to the Nyeri office in person to pick up the card and the officers said "it was not there." I then went to http://www.identity.go.ke/index.php?option=com_php&Itemid=122 and fed in her serial number as requested (the first nine digits). I received no acknowledgment, and nothing happened.I do not know if the online system is not working or what the problem is. I then emailed dr.nyeri@identity.go.ke, and pro.central@identity.go.ke which are the emails on the website so that they could advise where this card is, and do the work on your end, so that we may know where to pick it up. BOTH of the emails bounced back immediately as a permanent failure. This is not an encouraging development.. . . . Does anyone have any thoughts on the breakdown of the digital side of identity.go.ke? Sincerely, Warigia ________________________________ This e-mail message has been scanned for Viruses and Content and cleared by MailMarshal <http://mail.information.go.ke/red_top.gif> ________________________________ ##################################################################################### This e-mail message has been scanned for Viruses and Content and cleared by MailMarshal Ministry of information and Communication ##################################################################################### ###################################################################### Attention: This e-mail message is privileged and confidential. If you are not the intended recipient please delete the message and notify the sender. Any views or opinions presented are solely those of the author. This email was scanned and cleared by MailMarshal. Ministry of information and Communication ###################################################################### ###################################################################### Attention: This e-mail message is privileged and confidential. If you are not the intended recipient please delete the message and notify the sender. Any views or opinions presented are solely those of the author. This email was scanned and cleared by MailMarshal. Ministry of information and Communication ###################################################################### ##################################################################################### This e-mail message has been scanned for Viruses and Content and cleared by MailMarshal Ministry of information and Communication #####################################################################################
Dear PS I am most grateful for your assistance. I also think that you are actually helping the PS of immigration to make sure his agency is actually working effectively. Ninashukuru sana. Yours, Rigia On Mon, Aug 22, 2011 at 1:26 PM, Bitange Ndemo <bndemo@information.go.ke>wrote:
Warigia,****
Pole. I shall forward your e-mail to PS Immigration and have him respond. ****
** **
Regards****
** **
** **
Ndemo.****
** **
** **
** **
** **
*From:* kictanet-bounces+bndemo=information.go.ke@lists.kictanet.or.ke[mailto: kictanet-bounces+bndemo=information.go.ke@lists.kictanet.or.ke] *On Behalf Of *warigia bowman *Sent:* Monday, August 22, 2011 9:40 AM *To:* Bitange Ndemo *Cc:* customer.care@identity.go.ke; KICTAnet ICT Policy Discussions *Subject:* [kictanet] Identity.go.ke not working August 22, 2011****
** **
Dear Kictanet friends
Is it possible that open government is not working very effectively? I am not trying to be negative. Just reporting an actual problem I am facing. * ***
I am attempting to assist my sister in receiving her identity card. Her names are Patricia Njeri Wairimu. Her home district is Nyeri,
She received a waiting card with serial number 2278757153. We took her to the Nyeri office in person to pick up the card and the officers said "it was not there."
I then went to http://www.identity.go.ke/index.php?option=com_php&Itemid=122
and fed in her serial number as requested (the first nine digits). I received no acknowledgment, and nothing happened.I do not know if the online system is not working or what the problem is.
I then emailed dr.nyeri@identity.go.ke, and pro.central@identity.go.kewhich are the emails on the website so that they could advise where this card is, and do the work on your end, so that we may know where to pick it up.
BOTH of the emails bounced back immediately as a permanent failure.
This is not an encouraging development.. . . .
Does anyone have any thoughts on the breakdown of the digital side of identity.go.ke?
Sincerely, Warigia
****
** ** ------------------------------
This e-mail message has been scanned for Viruses and Content and cleared by *MailMarshal *****
**** ------------------------------
------------------------------
This e-mail message has been scanned for Viruses and Content and cleared by *MailMarshal *
------------------------------
------------------------------ *Attention: * This e-mail is privileged and confidential. If you are not the intended recipient please delete the message and notify the sender. Any views or opinions presented are solely those of the author.
This e-mail message has been scanned and cleared by *MailMarshal *
Ministry of information and Communication ------------------------------
------------------------------ *Attention: * This e-mail is privileged and confidential. If you are not the intended recipient please delete the message and notify the sender. Any views or opinions presented are solely those of the author.
This e-mail message has been scanned and cleared by *MailMarshal *
Ministry of information and Communication ------------------------------
------------------------------
This e-mail message has been scanned for Viruses and Content and cleared by *MailMarshal *
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
participants (6)
-
Andrea Bohnstedt -
Bitange Ndemo -
bitange＠jambo.co.ke -
Odhiambo Washington -
S.Murigi Muraya -
warigia bowman