Safaricom, Airtel spared paying customers for network outages
Telecommunications operators have been left off the hook. The Kenya Information and Communication (Amendment) Bill required the telcos, including Safaricom, Airtel Kenya and Telkom Kenya, to compensate their callers Sh10 for every dropped call. Customers were to be compensated for a maximum of three dropped calls per day for up to Sh30. The Bill which was introduced in Parliament in 2020 lapsed this week. It was to compel mobile telephony firms to improve the quality and availability of calls on their networks. The proposed law aimed at shielding millions of mobile phone clients from poor services related to network outages, including lack of Internet connections. A Bill expires or lapses when MPs fail to debate it and it is not reviewed by a parliamentary committee one year after being tabled in the House. Callers are currently not compensated for call outages, a legal gap that has shielded telcos grappling with network hitches in different parts of the country. Read more ... https://www.google.com/amp/s/www.businessdailyafrica.com/bd/corporate/indust...
clearly consumer rights are not a priority _________________________ Sent from my mobile On Sat, 29 Jan 2022, 13:05 Mwendwa Kivuva via KICTANet, < kictanet@lists.kictanet.or.ke> wrote:
Telecommunications operators have been left off the hook.
The Kenya Information and Communication (Amendment) Bill required the telcos, including Safaricom, Airtel Kenya and Telkom Kenya, to compensate their callers Sh10 for every dropped call.
Customers were to be compensated for a maximum of three dropped calls per day for up to Sh30.
The Bill which was introduced in Parliament in 2020 lapsed this week. It was to compel mobile telephony firms to improve the quality and availability of calls on their networks.
The proposed law aimed at shielding millions of mobile phone clients from poor services related to network outages, including lack of Internet connections.
A Bill expires or lapses when MPs fail to debate it and it is not reviewed by a parliamentary committee one year after being tabled in the House.
Callers are currently not compensated for call outages, a legal gap that has shielded telcos grappling with network hitches in different parts of the country.
Read more ... https://www.google.com/amp/s/www.businessdailyafrica.com/bd/corporate/indust... _______________________________________________ KICTANet mailing list KICTANet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Twitter: http://twitter.com/kictanet Facebook: https://www.facebook.com/KICTANet/
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participants (2)
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Alex Watila -
Mwendwa Kivuva