To avoid failure here, we need to work with local firms/teams which build up confidence and efficiency in Kenya. CRMs (must include working email, Intranet & extranet portals) are required to assist public officials serve us (citizens). Note, CRMs are also used to provide feedback (analytics) on customer/citizen service. Unlike CRMs, ERPs are used/favored for revenue collection, not to serve us Kenyans. http://www.nation.co.ke/news/Uhuru-not-happy-with-graft-war-pace/-/1056/2589...