*KENYA ICT BOARD NEWS* KENYA ICT BOARD LAUNCHES THE KENYA BPO VALUE PROPOSITION AS KENCALL WINS TOP GLOBAL BPO AWARD * * *Nairobi, 25th September 2008* The Kenya ICT Board led a delegation of 19 Kenyans comprising BPO Operators, BPO Society, CCK, and government officials to the Birmingham Call Centre Focus Expo September 17th-18th, 2008. *The Kenya Delegation* * * 1. Catherine Ngahu – Chairperson Kenya ICT Board 2. Eunice Kariuki – Deputy CEO Marketing, Kenya ICT Board 3. Cynthia Kahumbura- Marketing Assistant Kenya ICT Board 4. Ernest Kerich –Director, Department of Film Services 5. Peter Alubale – Senior Deputy Secretary – Ministry of Information and Communications 6. Gilda Odera – Chairperson – Kenya BPO&CC Society 7. Peres Were – Marketing – Kenya BPO&CC Society 8. Christopher Wambua CCK – Head of Communications 9. Nik Nesbitt – Kencall 10. Eric Nesbitt – Kencall 11. Pauline Kamande- Kencall 12. Munjal Shah – Kentech Data ( BPO Operator) 13. Evan Mwangi – Kentech Data( BPO Operator) 14. Lucy Mwatibo Kentech ( BPO Operator) 15. Joan Ambutu – Potential investor 16. Aloisius Obare – Consumer Kenya ( BPO Operator) 17. Joe Kigara – Preciss International ( BPO Operator) 18. Bonny Butaji – Department of Film Services 19. Francis Gatho - Databit On Monday 16th September, Kenya ICT Board along with a delegation of Kenyan industry players and stakeholders launched the country's BPO Value proposition to the European market at the Call Centre Expo in Birmingham. Business Process Outsourcing has been identified as the sixth pillar of the economy in Vision 2030, delivering wealth and job creation to Kenyans. The board invested over Ksh 11million to ensure that Kenya's participation was world class. The cost included an impressive stand, a cocktail in Birmingham and another in London for the Diaspora and travel allowances for the delegation. The Deputy CEO marketing ,Eunice Kariuki explained that the Kenya BPO value proposition spells out Kenya's BPO and Off-shoring value Proposition which is summarised under 3 broad areas namely a thriving economy, a growing BPO industry and public sector commitment to the growth of the outsourcing industry. On Tuesday, 16 September 2008, only a day after the launch of the country's BPO value proposition, Kencall, the largest call center in Kenya, bagged the prestigious award of the Non-European Call Centre of the Year at the European Call Center Awards, 2008. The glamorous 2008 European Call Center Awards was held in Birmingham, UK. It was a proud day for Kenya as Kencall emerged the winner after beatingthree others finalists - 24-7 (India) who were also the winners of the award last year, EMP Marketing and Promotion (UAE) and Vodacom (South Africa). Nik Nesbit, CEO Kencall received the award a before a crowd of over 1,000 people drawn from the prestigious European Call Centre Industry, confirming that Kenya is indeed a real contender in this multibillion dollar industry. Nik Nesbitt, Kencall's CEO commented 'This is a milestone for Kencall. We owe this great achievement to the hard work and dedication of our staff at Kencall. Their thorough training and commitment to quality has been recognized as the best in the world. Congratulations to the team!' Catherine Ngahu, Kenya ICT Board's chairperson speaking at the awards dinner commented, "Kencall has outperformed some of the world's top BPO industry players, demonstrating that the Kenya BPO product stands for quality, and excellence. This is a victory for the industry and the country on the whole. We congratulate them for achieving this notable achievement and we would like to reiterate our support for all the industry players.' Business process Outsourcing (BPO) is the contracting of a third party to perform non-core functions e.g. call centre, data entry so as gain some competitive advantage such as cost saving. The main worldwide recognized BPO hubs have traditionally been Asian countries. The expo was an eye opener for BPO Operators exposing them to the international world of outsourcing. They had a chance to meet personnel from BPO companies all over the world, gain an understanding of the investment requirements to compete on a global scale and know what is available in terms of software and hardware to support their business. The Kenya ICT Board launched the Kenya Value proposition to the Diaspora on 19th September, 2008 at a cocktail at the Hilton Kensington, after a successful participation in the 10th annual Call Center Expo in Birmingham. Kenyans in London showed up in the hundreds and were exceedingly interested in BPO in Kenya. Speaking at the Expo, Eunice Kariuki the boards Deputy Managing Director in charge of marketing, reiterated the boards support for the industry saying 'Kenya ICT board is committed to marketing Kenya as an ICT destination - we have a strong value proposition and we call upon the diaspora to take advantage of the enormous opportunity and invest in the sector.' And with the opportunities in the industry explained to them, it is expected that the Diaspora will play a key role in boosting the BPO industry. The Kenya Delegation returned on 23rd September, 2008. We congratulate them on all their great achievements. - ENDS - *Enquiries* Lucy Odhiambo Email: [email protected] Tel: +254 20 2093040 / 0737 839047 About Kenya ICT Board: The Kenya ICT Board was established by HE President Mwai Kibaki, as a state corporation under the State Corporations Act Cap. 446 on 19th February 2007. The achievement of an information-based society is one of the main priorities of the Government towards the realization of national development goals and objectives for wealth and employment creation. ICT is one of the fastest growing sectors in the country. Harnessing of ICT will therefore help the Government to realize a number of its key public policy objectives. The objectives of the Kenya ICT Board include: To develop, launch and sustain a globally compelling brand marketing campaign for Kenya ICT, To develop and promote competitive ICT industries in Kenya, To develop world class Kenyan ICT institutions and To increase ICT access. www.ict.go.ke About Call Center Expo, 2008 Call Center Expo has been dubbed Europe's number 1 Exhibition for customer contact solutions. It is held every year at the NEC from 16th -17th Sept in Birmingham, UK from 10.00 a.m. to 5.00 p.m daily. The Expo has four main tracks that run concurrently: Customer Management Expo, CCF Conference, Service Management Expo and European Call Centre Awards. * * This year, KenCall (www.kencall.com) has bagged the Top Non-European Call Centre Award against centers from around the world. www.callcentre-expo.co.uk -- Lucy Gachui Odhaimbo Communications Manager Kenya ICT Board 12th Floor Telposta Towers PO Box 27150 - 00100 Nairobi, Kenya Cell 0722 839049 Tel: 254-020-2093040 www.ict.go.ke