Listers,

This seems to be the trend in most of these instalment paying systems. Whilst you're still paying instalments, issues seem to be resolved quite fast. However, immediately upon the last payment, a major breakdown happens, and guess what? When you call for a resolution you are told you're out of warranty period and you need to pay x amount for a technician to be sent!

Add Sunculture to the list that seems to have M-Kopa and Mogo. I refused to pay Sunculture 2500 that was demanded, and my solar pump has remain nonfunctional for the past 3 months.

I think it's important that these malpractices are called out and the offender taken to task.

Twahir

On Tue, Jul 11, 2023, 7:42 PM Peter Osotsi via KICTANet <kictanet@lists.kictanet.or.ke> wrote:

Dear listers;

An M-Kopa client contacted me in April 2023 regarding a phone she had faithfully paid for 34,000/- over a period of time (3yrs) but once she completed paying for it they are unable to unlock the phone. Since March it's been a game of ping pong.

They eventually suggested she visits some shop in Westlands where she is supposed to pay for her device to be unlocked.

I am looking at the best way to address this since I still believe M-KOPA should not charge a client any more money once the payment for the device has been done. Once a device has been fully paid for I believe they should unconditionally unlock the device without further cost to the client. They are saying the device is out of warranty which is 365 days and any payments out of this period means if the device refuses to unlock you pay for it.

Kindly advise before I escalate this consumer abuse.further. Anyone in the list from the above company can contact me off list so that we can resolve this issue amicably.
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