On the issue of not being able to get through to Safaricom Customer Care, the answer is to outsource this function to some of the local BPO firms. What became of Safaricom's plans to outsource some of their customer care functions? Customers are suffering as they cant get through to Safaricom's call centre, and hence the long ques at their branch outlets. Peres Were Managing Director CASCADE GLOBAL <http://www.cascadegl.com> www.cascadegl.com DISCLAIMER: This email (including any attachments) is confidential and intended only for the use of the addressee. It may contain information covered by legal, professional or other privilege, which privilege is not lost or waived by reason of mistaken transmission thereof. Unless you are the intended recipient (or authorized to receive for the intended recipient), you may not read, print, retain, use, copy, distribute or disclose to anyone the message (including any attachments) or any information contained in the message. Any representation or opinions expressed are those of the individual sender and not necessarily those of Cascade Global. Internet communications are not secure or safe and therefore Cascade Global does not accept legal responsibility for the contents of this message. If you are not the addressee, please inform the sender immediately and destroy this e-mail (including any attachments). Although Cascade Global operates anti-virus programmes, it does not accept responsibility for any damage whatsoever caused by any viruses passed by e-mail. _____ From: kictanet-bounces+pwere=cascadegl.com@lists.kictanet.or.ke [mailto:kictanet-bounces+pwere=cascadegl.com@lists.kictanet.or.ke] On Behalf Of Simon Mayoye Sent: 29 February 2008 08:23 To: pwere@cascadegl.com Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] SMS Service by the 2 Operators I support Wash on the issue on customer response,I pitty especially safaricom's prepaid customers,calls made to 100 will never go thro'--maybe 1 out of 1000 calls will go thro' and safaricom knows that.And the reason they give is that many subcribers(more than they can handle) do make customer care calls,then I wonder who are these customers whose calls go thro'.I think safaricom has more clients than they can support. Imagine an ISP being called by its customer without successfully going thro',you can agree with me that the next day they will be with another ISP. I wonder if MJ has enough attendants to customer calls or there is a problem with their call center if they have any. I bet it is true Kenyans are spoilt for choice in every aspect of life except with the mobile industry.Either choose Safaricom which is more creative but unreachable or go with Celtel atleast reachable but not so creative. Odhiambo Washington <odhiambo@gmail.com> wrote: On Thu, Feb 28, 2008 at 2:20 PM, Edith Adera <eadera@idrc.or.ke> wrote: Mobile Operators, Is there any particular reason why about 70-80% of sms are not being delivered in the last 1 month or so? I thought this applied to me alone:-) However, are there representatives of mobile operators (who are at the level of addressing such matters) on this forum? I remember one request that we should not expect MJ to be at such a level, so maybe you could just call 200 for Safaricom and 700 for Celtel. However, I must note one point even if it offends others: Celtel Customer care is better in response and problem resolution so I am positive they will address your issues adequately, and to your satisfaction. I've experienced this since 2000. My experience with Safaricom has been painful, especially with support, but mostly with their billing. -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "Oh My God! They killed init! You Bastards!" --from a /. post _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: smayoye@yahoo.com Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/smayoye%40yahoo.com _____ Never miss a thing. Make Yahoo <http://us.rd.yahoo.com/evt=51438/*http:/www.yahoo.com/r/hs> your homepage.
