Dear Mr. Joseph, Consumers have lost money and I only see two ways of resolving this matter: 1.) Guided by alternative dispute resolution proposed by the President, we have an urgent meeting at CCK offices to discuss compensation for every affected consumer; or 2.) We meet in court. At this moment, I suppose we are both aware that anything we say can and will be used in a court of law. Regards, Alex Gakuru --- Michael Joseph <MJoseph@Safaricom.co.ke> wrote:
I will look into this immediately Michael Joseph CEO Safaricom Limited
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<kictanet-bounces+mjoseph=safaricom.co.ke@lists.kictanet.or.ke>
To: Michael Joseph Cc: KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke> Sent: Mon Aug 27 09:28:57 2007 Subject: [kictanet] Safaricom SMS Swindlers
Dear Consumer,
It has come to our notice that Safaricom is charging but blocking SMS sent to Telkom Wireless network. Charging for undelivered goods and services is outright theft, and criminal acts under Kenya Laws.
Their Network accepts SMS from Telkom Wireless but replies to these message instantly report "message sending failed" although Safaricom still eat your balance.
We have been at Telcos malpractices since 2005 and now it is time to change the strategies. We are filing a lawsuit against Safaricom Ltd and we need as many petitions as possible. Kindly send your electronic petition directly to me assist our lawyers in filing the suit.
Regards
Alex Gakuru Chairman, ICT Consumers Association of Kenya
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