Warigia, Pole. I shall forward your e-mail to PS Immigration and have him respond. Regards Ndemo. From: kictanet-bounces+bndemo=information.go.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+bndemo=information.go.ke@lists.kictanet.or.ke] On Behalf Of warigia bowman Sent: Monday, August 22, 2011 9:40 AM To: Bitange Ndemo Cc: customer.care@identity.go.ke; KICTAnet ICT Policy Discussions Subject: [kictanet] Identity.go.ke not working August 22, 2011 Dear Kictanet friends Is it possible that open government is not working very effectively? I am not trying to be negative. Just reporting an actual problem I am facing. I am attempting to assist my sister in receiving her identity card. Her names are Patricia Njeri Wairimu. Her home district is Nyeri, She received a waiting card with serial number 2278757153. We took her to the Nyeri office in person to pick up the card and the officers said "it was not there." I then went to http://www.identity.go.ke/index.php?option=com_php&Itemid=122 and fed in her serial number as requested (the first nine digits). I received no acknowledgment, and nothing happened.I do not know if the online system is not working or what the problem is. I then emailed dr.nyeri@identity.go.ke, and pro.central@identity.go.ke which are the emails on the website so that they could advise where this card is, and do the work on your end, so that we may know where to pick it up. BOTH of the emails bounced back immediately as a permanent failure. This is not an encouraging development.. . . . Does anyone have any thoughts on the breakdown of the digital side of identity.go.ke? Sincerely, Warigia ________________________________ This e-mail message has been scanned for Viruses and Content and cleared by MailMarshal <http://mail.information.go.ke/red_top.gif> ________________________________ ##################################################################################### This e-mail message has been scanned for Viruses and Content and cleared by MailMarshal Ministry of information and Communication ##################################################################################### ###################################################################### Attention: This e-mail message is privileged and confidential. If you are not the intended recipient please delete the message and notify the sender. Any views or opinions presented are solely those of the author. This email was scanned and cleared by MailMarshal. Ministry of information and Communication ###################################################################### ###################################################################### Attention: This e-mail message is privileged and confidential. If you are not the intended recipient please delete the message and notify the sender. Any views or opinions presented are solely those of the author. This email was scanned and cleared by MailMarshal. Ministry of information and Communication ###################################################################### ##################################################################################### This e-mail message has been scanned for Viruses and Content and cleared by MailMarshal Ministry of information and Communication #####################################################################################