I have felt uncomfortable, as a consumer, praising Michael Joseph for services already paid for in hundreds of thousands of shillings. The accolades are heartwarming to read but I still feel this praise is best given by the govt (for taxes paid and various investments), staff (for jobs) and suppliers/consultants (for tenders).
This is not to show rudeness to a successful CEO but to recognise that the richest company in Kenya may be riding on our backs. Here is an example from my Safaricom internet line. I received an exciting message a while back clearly saying I could receive unlimited service for Kshs 1000 for a month. Today, after happily paying for the service (twice), I get a more nuanced cunning message "unlimited 300MB etc". I have not applied for the cheap SMS because, unlike some listers here, I dont understand the deal. The customer care 100 & 200 no.s are impossible to get through. So...Safaricom gets another shs 7000 (total shs 9000) in a day, from me, to get longer term 5GB internet.
Well...I think Mpesa is great and thank M Joseph and crew for that. But beyond that, I think it is we consumers, paying through our teeth, who need to be thanked.
regards, Wamuyu
--- On Wed, 13/10/10, muriuki mureithi <mureithi@summitstrategies.co.ke> wrote:
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