Matunda,
No I do not entirely agree with you on this one.Services have considerably improved in some sectors of our country.However,we still have a long way to go.We need to sustain and build on the gains made.We have to do it ourselves.No development partner can do it for us in the long run!
Sent from my BlackBerry®
From: Matunda Nyanchama <mnyanchama@aganoconsulting.com>
Date: Thu, 6 Dec 2012 19:52:15 -0800 (PST)
To: ngethe.kariuki2007@yahoo.co.uk<ngethe.kariuki2007@yahoo.co.uk>
ReplyTo: Matunda Nyanchama <mnyanchama@aganoconsulting.com>
Cc: KICTAnet ICT Policy Discussions<kictanet@lists.kictanet.or.ke>
Subject: Re: [kictanet] Poor Customer Service is no Customer Service

Ngethe

I must confess that if I had an alternative I could switch at a whim; without any regret.

But we also are used to mediocre service and it is what we get.

 
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Matunda Nyanchama, PhD, CISSP; mnyanchama@aganoconsulting.com
Agano Consulting Inc.;  www.aganoconsulting.com; Twitter: nmatunda;  Skype: okiambe
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From: "ngethe.kariuki2007@yahoo.co.uk" <ngethe.kariuki2007@yahoo.co.uk>
To: Matunda Nyanchama <mnyanchama@aganoconsulting.com>
Cc: KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke>
Sent: Thursday, December 6, 2012 8:59 AM
Subject: Re: [kictanet] Poor Customer Service is no Customer Service

Nyanchama,Listers
Contrary to popular belief,there is nothing inherently efficient in a private company.Only competition or its threat makes them so.So the question is:Where there is little or no effective competition,where would the incentive to offer good service come from unless they are serving their self-interest(read profit motive).
Sent from my BlackBerry®

-----Original Message-----
From: Matunda Nyanchama <mnyanchama@aganoconsulting.com>
Sender: "kictanet"
<kictanet-bounces+ngethe.kariuki2007=yahoo.co.uk@lists.kictanet.or.ke>
Date: Wed, 5 Dec 2012 20:27:17
To: <ngethe.kariuki2007@yahoo.co.uk>
Reply-To: Matunda Nyanchama <mnyanchama@aganoconsulting.com>
Cc: KICTAnet ICT Policy Discussions<kictanet@lists.kictanet.or.ke>
Subject: [kictanet] Poor Customer Service is no Customer Service

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