I want to extend this topic by one day. My contribution on challenges based on the SLEPT scanning include: Social Barriers: Most Regulator customers (Operators, Consumers, etc) are not aware of how the Regulator can help/assist them. The ones that know, are often frustrated by the the 'official-dom' or beauracracies presented by most Regulators such that one would not where or how to communicate electronically or otherwise with them. Legal Barriers: Most jurisdictions dont have compelling legeslation that empowers the Regulator's customers to demand and get certain information within reasonable periods of time. This was reflected in the IDRC reseach shared by Edith (time for Freedom of Information Act?) Economical Barriers: cant think of any for now. Political Barriers : Within emerging democracies, the theory of Regulatory Independence rarely gets to be practiced. As such, Regulatory communication (electronic or otherwise) with Customers is hampered by the need to cross-check with the politcal 'God-fathers' Technological Barriers: Communicating with Regulators could be hampered by lack of Telecommunication infrastructure (as mentioned by Judy O. and Brian). Even if the material was online - how many of the target group can access it? walu. --- Monica Kerretts-Makau <mkmakau@yahoo.co.uk> wrote:
From the regulators point of view: Getting its constituents (customers) on the net and aware of the facilities they have. Probably a good example for those of you us in Kenya is the campaign Kenya Revenue Authority (KRA) has done in ensuring everyone is really aware of their website and services etc and what they can do.
It might be useful for our regulators to do Road shows and really go out there and speak on their role etc
Cheers Monica Kerretts-Makau
On 17/10/07 7:57 AM, "John Walubengo" <jwalu@yahoo.com> wrote:
Welcome to Day 6 of 10.
Thanks to all for your contributions - particularly those making their "maiden" speeches (Benard?, Monica?). You all better speak before we "dissolve" this discussion session this Friday. Anyway, today we want to discuss the barriers
facing Regulators who wish to efectively deploy eCommunications to their customers. Assuming the relevant eContent has been developed and is available what factors could inhibit its deployment?
We can use the good old SLEPT approach for scanning the Macro-environment i.e.what are the Social, Legal, Economical, Political and Technological challenges inhibiting eCommunications for Regulators? Think both ways- from the Customer (Operator, Consumer, etc) and the Regulator perspectives.
1 quick day on this one. All new and belated contributions are welome.
walu.
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