Of all the complaints received, since inception, about 1,700 complaints were processed and closed for lack of sufficient or credible information. Some of these were also caused by complainants withdrawing the cases. From the above statistics, of about 9,850 complaints, about 5,000 were unrelated to IPOA’s mandate.
Looking back at those six years, the Board set out to ensure that complainants are fully informed of their matters. But this became IPOA’s waterloo. Processing 9,000 complaints, with 140 staff, without technology was a difficult task. Feedback has been wanting. That is a fact.
However, with the new Electronic Content Management (ECM) system, based on Information, Communication and Technology (ICT), there is marked improvement.
IPOA’s feedback is currently based on this system. Giving feedback was taking over one month. Now it has been reduced to one day. At a click of a button, any officer at IPOA could give feedback to a client on the spot, in terms of where the complaint is, or has been referred to; if it does or does not fall within IPOA’s mandate.
Best and simplest way is to have the Nairobi control room number.And the kenya Red cross EMS lines...I had an emergency a few years back in the middle of nowhere and learned the hard way. the Mobile emergency call and 999 should work as well though usually not reliable.On Sun, Oct 7, 2018 at 9:02 PM S.M. Muraya via kictanet <kictanet@lists.kictanet.or.ke> wrote:_______________________________________________Dear Listers,
We have an Access to Information situation (deficiency).
http://www.kenyapolice.go.ke/pages/links/27-about-us/69-community-policing.html
As reliable as they may be (and they often are) OCS numbers keep on changing as they are re-deployed.
Do you know any non changing (working phone) number of the police station closest to you?
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