On Mon, Aug 22, 2011 at 2:50 PM, Emmanuel Khisa <oloo.khisa@googlemail.com> wrote:

Let me throw in a curve ball here...

What if Rigia's sister wasn't her sister? Better still what if Rigia wasn't on this list.

Just a small challenge to our beloved and already overworked PS (what with ladies accosting him from the gym and all) could you please atleast initiate a round table of these ministries and get their public access systems working?

That system at Immigration has been down for as long as I can recall, almost half a year now. There needs to be an urgent and lasting solution especially now that ID issuance has resumed.

My two cents.

EK

On Mon, Aug 22, 2011 at 1:35 PM, warigia bowman <warigia@aucegypt.edu> wrote:

Dear PS

I am most grateful for your assistance. I also think that you are actually helping the PS of immigration to make sure his agency is actually working effectively.

Ninashukuru sana.

Yours, Rigia

On Mon, Aug 22, 2011 at 1:26 PM, Bitange Ndemo <bndemo@information.go.ke> wrote:

Warigia,

Pole. I shall forward your e-mail to PS Immigration and have him respond.

Regards

Ndemo.

From: kictanet-bounces+bndemo=information.go.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+bndemo=information.go.ke@lists.kictanet.or.ke] On Behalf Of warigia bowman
Sent: Monday, August 22, 2011 9:40 AM
To: Bitange Ndemo
Cc: customer.care@identity.go.ke; KICTAnet ICT Policy Discussions
Subject: [kictanet] Identity.go.ke not working August 22, 2011

Dear Kictanet friends

Is it possible that open government is not working very effectively? I am not trying to be negative. Just reporting an actual problem I am facing.

I am attempting to assist my sister in receiving her identity card. Her names are Patricia Njeri Wairimu. Her home district is Nyeri,

She received a waiting card with serial number 2278757153. We took her to the Nyeri office in person to pick up the card and the officers said "it was not there."

I then went to http://www.identity.go.ke/index.php?option=com_php&Itemid=122

and fed in her serial number as requested (the first nine digits). I received no acknowledgment, and nothing happened.I do not know if the online system is not working or what the problem is.

I then emailed dr.nyeri@identity.go.ke, and pro.central@identity.go.ke which are the emails on the website so that they could advise where this card is, and do the work on your end, so that we may know where to pick it up.

BOTH of the emails bounced back immediately as a permanent failure.

This is not an encouraging development.. . . .

Does anyone have any thoughts on the breakdown of the digital side of identity.go.ke?

Sincerely, Warigia

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KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.

--
"One hour per day of study will put you at the top of your field within three years. Within five years you'll be a national authority. In seven years, you can be one of the best people in the world at what you do." Earl Nightingale1921-1989

Oloo Khisa
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