John Walubengo wrote:
In other words, all our BPO strategies must recognise our inadequacies precisely in some of the services u mention (the value chain) and ugrade them accordingly
What i would be pleased to see is a way of monetizing the services that emanate from the front end. Thats the only way the back end would upgrade itself through investment. The only way it will be successful is if there is a business case. IMHO the key is volume which is equal to the Kenyan population that can dial 999 from any telephone. The simple opinion of it that for each 999 call made (prank or not), a service provider who responds and attends to the call generates revenue - that would possibly make a business case worth considering. Just thinking out loud! :) Regards, -- Michuki Mwangi KENIC