Ahmed

Very important points you raise. It is time that government considers G2C (Government to Citizen) and C2G (Citizen to Government) as critical points of engagement with the citizenry. This is not just about payments to Government. The fact that the emphasis is on 'Payment Platform' completely misses the point. 

eCitizen is about services to the people. The payment part is a lagging indicator of services rendered. The sooner we all understand that the better for this country. 

Regards

Ali Hussein

Fintech | Digital Transformation


Tel: +254 713 601113

Twitter: @AliHKassim

LinkedIn: Ali's Profile




Any information of a personal nature expressed in this email are purely mine and do not necessarily reflect the official positions of the organizations that I work with.


On Sat, Dec 31, 2022 at 2:15 PM Ahmed Mohamed Maawy via KICTANet <kictanet@lists.kictanet.or.ke> wrote:
Very true Alex, there is still a lot to be done when it comes to eCitizen.

The issue you have mentioned aside, I believe if the Government is going to be considering activating eCitizen and the only portal there are 2 glaring issues (and they are very glaring, it's not a walk in the park - these issues will definitely need to be addressed).
  1. Firstly the eCitizen "My Profile" page has not been working and has not been resolved for years on end. What will happen if someone updates their details? Such as contact details? At the moment you can't do that on eCitizen.
  2. Secondly, for a service as critical as eCitizen there needs to be a 2 factor authentication mechanism for added user security. When a choice of 2 factor authentication is also considered it should be able to work on multiple levels:
    1. Using phone number Auth (and it should have provision to work with numbers outside the country for diaspora based Kenyans).
    2. Using email auth.
    3. Using 3rd party 2FA services. Some countries develop their own 2FA auth applications that can be deployed on any smartphone and activated.
I think also credible cyber security will need to do assessment and recommendations.

On Sat, Dec 31, 2022 at 2:47 PM Alex Watila via KICTANet <kictanet@lists.kictanet.or.ke> wrote:
Ownership, revenue sharing, missing legal instruments etc

On a user experience (ux)

i applied for certificate of good conduct went to cid for fingerprinting and they told me they did not recognize the appointment given to me by the platform. Rescheduled and used kibera huduma center and was sorted. 

On the passport application the print and download functionalities produce two different formats one of which is not accepted at nyayo house.

Lot's of work still needed for true egovernment services

On Sat, 31 Dec 2022, 13:11 James Mbugua, <jgmbugua@gmail.com> wrote:

What were the disputes?

JG

On Sat, Dec 31, 2022 at 11:11 AM Alex Watila via KICTANet <kictanet@lists.kictanet.or.ke> wrote:
Were the various legal disputes resolved?

On Sat, 31 Dec 2022, 10:38 Victor Kapiyo via KICTANet, <kictanet@lists.kictanet.or.ke> wrote:
All payments for government services shall be made through the E-citizen portal.

This comes as Cabinet Secretary for Treasury Njuguna Ndung’u gazettes the portal to be the official government digital payment platform.



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--
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