We have located a problem on the transmission links connecting to the Base Station, mostly around the Eastleigh area. This was caused by a “re-homing” exercise carried out last night. This can only be corrected in low-traffic conditions and will be fixed tonight. Thank you for bringing this to my attention, although I understand we have received other complaints

 

Regards,

 

Michael

 

CEO

Safaricom Limited

 

From: kictanet-bounces+mjoseph=safaricom.co.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+mjoseph=safaricom.co.ke@lists.kictanet.or.ke] On Behalf Of Edith Adera
Sent: Friday, September 17, 2010 4:32 PM
To: Michael Joseph
Cc: KICTAnet ICT Policy Discussions
Subject: [kictanet] Call Completion Rate on Safaricom

 

What is going on with the network today? I made several calls today and ended up "crossing lines" with other subscribers and listening in on third party conversations rather than getting the subscriber dialed. Could Safaricom inform their consumers what is going on? network upgrade? technical glitch?

 

Are call completion rates a regulatory performance target?

 

Edith

 

 

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