Why Do Businesses Invest In ITIL Training?
The Information Technology Infrastructure Library, more
commonly referred to as ITIL, dates back almost thirty years. Essentially, it
is a set of procedures and standards that govern the way in which IT services
are managed within a business set up. It came about as the British Government
recognized a growing reliance on IT by businesses and saw that some set
standards were required to ensure its most optimum usage.
At that time, businesses were becoming increasingly
dependent upon information technology systems. It was a relatively new, but
fast developing area at that time and as the British Government saw increasing
numbers of companies become ever more reliant, it saw that this was the time
for a set of standards relating to its application and usage. This is what
became ITIL.
Let’s fast forward to 2010, though and today countless
companies across the world use ITIL as a means of ensuring the most effective
use of Information Technology services within their company. From local
businesses through to multinational corporations such as VISA Europe, the
standards have been implemented by companies looking to ensure the optimum
application of IT within their setup. This has led to an increased demand for
ITIL training. But is investing in training for staff worth the money?
Quite simply, yes it is. ITIL, when its practices are
applied in the right way, offers a host of benefits. But the learning, outside
of any formal training courses, would compromise only of quite heavy reading
material, as all the information is contained within ITIL books. As applies to
anything we want to learn, organized and structured tuition can often be the
most effective means of doing so.
It’s worth the investment as the correct application
of ITIL within a business of any size comes with a range of benefits. This
includes better cost effectiveness where IT is concerned, overall improved
information technology standards, a far more efficient use of time by IT staff,
better customer service and complaint management and an overall improved way in
which staff skills and experienced are used within the business.
© Garmin
Forerunner
For more
information on ITIL training and consultancy, contact Quintica Kenya:
Tel: +254
20 4442900/1
Email: sales.ke@quintica.com
Regards,
Moses
Moses
Kamau
Sales & Service Manager
Kenya Office: +254 20 444 2900
Kenya Mobile: +254 720 416 564
Email:
moses.kamau@quintica.com
Skype:
moses_kamau
