On 14 February 2017 at 20:08, Stephen Chege via kictanet <kictanet@lists.kictanet.or.ke> wrote:
George Sidney
Hello, I've been on postpaid since 2013, all that time, I have been receiving 100 Mbs per month, we are now in 2017, is there a way Safaricom can add the amount of bundles it gives to its postpaid customers? 100 Mbs cannot even last one day and to make it worse it, there is no way one can sambaza bundles to a postpaid number. Since I rarely exhaust the voice bundles given to me, maybe there should be a plan to choose which bundles to receive more than the other. Lastly, to those unused voice bundles at the end of every month, instead of just wiping them out, and you don't carry them forward like you used to anymore, why don't you convert them to Bonga points instead. Cheers.
Sidney, this appears to be a specific customer query. We are getting in touch with you to clarify this issue further.
Hi Steve, Thanks for the concise answers to most of the issues. As you have indicated to Sidney, actually this is not a specific customer query. Sidney may be using the "Karibu" Postpay, where the postpay units expire at say Ksh2000 per month, wether you use the service or not. I would also like to hear your response on that. Regards ______________________ Mwendwa Kivuva, Nairobi, Kenya twitter.com/lordmwesh