I once sought and got a refund/credit note for the subscription for the period I lacked service from the ISP. I believe CA regularly checks for QoS but in not sure the kind of data they collect. A complaint would suffice._______________________________________________On Mon, 9 Jan 2023, 17:45 James Mbugua via KICTANet, <kictanet@lists.kictanet.or.ke> wrote:Listers,I believe you could also file a complaint with the Competition Authority of Kenya, which enforces the Consumer Protection Act.You could bring a complaint against them for false advertising/misrepresentation. Basically that the service they offer substantially differs in quality from what they promise in the contract.Regards,JG_______________________________________________On Mon, Jan 9, 2023 at 4:24 PM Sidney Ochieng via KICTANet <kictanet@lists.kictanet.or.ke> wrote:_______________________________________________Hi Listers,As some of you may know, and have experienced, Zuku has been down since late Friday. Communication has been nonexistent and even when you finally get through to customer care after several minutes of hold you don't get any timelines on the restoration of service.This has led me to looking through a few of the CA's reports looking to see if there's any data on down times and other metrics that a home internet provider might be measured on. I couldn't find any.Does anyone know if the CA collects such data? If they do, where is it located? If not, what do they collect on home internet connections? If this data doesn't exist with CA does it exist somewhere else? I'd really like to change my provider using some data rather than anecdotal evidence.--What are the other measures I can take, other than reporting to the CA, about this? A credit on lost days of internet feels like it's too cheap a consequence for what I've been going through.
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KICTANet is a multi-stakeholder Think Tank for people and institutions interested and involved in ICT policy and regulation. KICTANet is a catalyst for reform in the Information and Communication Technology sector. Its work is guided by four pillars of Policy Advocacy, Capacity Building, Research, and Stakeholder Engagement.
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