The Kenya BPO & Contact Centre Society will hold the inaugural Annual National BPO Week on 7^th to 9^th April 2009. This Conference and Exhibition comes at a very important time as the sub-marine cable lands in Kenya, creating great opportunities within the BPO sector in the country. It is expected that there will be exponential growth of Kenya’s BPO sector once the fibre optic cable becomes operational in June 2009.

The conference and expo will run concurrently at the Kenyatta International Conference Centre, in Nairobi. Internationally recognised speakers from the global and local contact centre and BPO industry will provide thought leadership during the conference sessions.

The main expo will mostly include companies that are involved in Business Process Outsourcing, Call Centre, Software, Hardware, and Telecommunication among others. They will seek to showcase their products and offerings to the general public and seek to educate them on the emerging opportunities available to the youth and others alike.

Confirmed international speakers include:

Ken Bone

President – Rising Data Solutions

Ken has over 20 years of experience establishing, developing and operating world-class BPO centres in emerging markets. He is one of the pioneers responsible for the establishment and success of the BPO industry in the Philippines. Prior to joining Rising Data, Ken was the CEO of Electraserv Inc., a contact centre based in the Philippines. This call centre was founded in February, 2005. Electraserv is a Hong Kong Company, with operations in the Philippines and marketing offices in the U.S.A.

Russ Sandlin

Head of Contact Center – Gulf Bank of Kuwait

Russ joined the bank in 2008. Prior to this, Russ managed large contact centres for Barclays PLC, HSBC, Chase Manhattan, Bank of America, AT&T and Dell. Russ is also the founder of Benprise LLC, an Outsourcing Service Provider.

Russ has helped US based investors move their work offshore setting up contact centres in Korea, Mexico, Dubai, Qatar, Pakistan, India, the Philippines, China, Ghana and Kuwait. Russ is an industry expert in Offshore Outsourcing, BPO, KPO and Contact Centers.

Dr. Pradeep Mukherjee

President and Managing Partner of Avasant - Asia

Avasant is a leading Management Consultancy and Global Sourcing firm headquartered in USA. Dr. Mukherjee has over 20 years of experience and expertise in Consultancy and Management of Technology Business. He has advised leading enterprises in US, Europe and ASPAC on strategic aspects of Services Globalization and Transformational Outsourcing. His expertise includes IT Consulting & Strategy, BPO Strategy, Global Risk Assessment and Management, Relationship Management, Contracting and Program Management and M&A .He has in the past advised Private Equity organizations on deal sourcing, deal structuring and post deal transformation.

Captain Percy Jokhi

Global Head of Security & Vigilance - Firstsource Solutions formerly Vice President of Security Services HSBC Bank.

First Source Solutions has approximately 22,250 employees spread over various contact centers in India and abroad spanning USA, UK, Ireland, Argentina & Philippines. First Source clients include major blue chip international companies. As Global Head of Security and Vigilance, Percy’s role includes creation & standardization of security policies & procedures within the organizations contact centres and throughout the entire organization.

While Vice President -Security Services, at HSBC Bank, Percy set up the security department for the Bank in India and went on to set up the same for all companies and properties of HSBC Group in India. Percy has wide experience in all aspects of Security and in particular securing contact centre and BPO operations to meet international standards necessary for procuring outsourced contracts from the financial services industry.

BOOK YOUR SPACE TODAY!

Peres Were

Vice-Chair

Kenya BPO & Contact Society

For bookings contact

Kenya BPO & Contact Centre Society.

Studio House, along Argwings Kodhek road, 2nd floor
E-mail: secretariat@kenyabposociety.or.ke

Tel. No. /020-2391301/ 0722-663176/ 0733-917518