Hi Esther,

Great stride! The first stage of eGov is informational....I hope we will move rapidly to actual interaction and service provision online.

Reminds me when I had to go to the police station recently for a police abstract...didn't know that I need to carry with me an abstract form (surprise!)...so I had to go next door to buy an asbtract form!

The greatest challenge will be to build the capacity of the service providers behind the colourful portal to deliver actual services and respond to queries. We must also have a feedback mechanism.

You may wish to have a look at a compilation of eGov experiences from across Africa (esp Mauritius) through the book Waema and I recently co-authored at http://web.idrc.ca/openebooks/518-2/

Full title - Waema, T.M.; Adera, E.O. (editors). Local Governance and ICTs in Africa - Case Studies and Guidelines for Implementation and Evaluation. Pambazuka Press/IDRC, (2011) 353 pp. ISBN 978–1–55250–518–2 [e-book], 978–0–85749–032–2 [paperback].

Otherwise, Kudos to the eGov team.

Edith

________________

Edith Ofwona Adera

Senior Program Specialist

Climate Change & Water Program

International Development Research Centre | Centre de recherches pour le développement international

Regional Office for Eastern and Southern Africa

Tel: +254202713160 | Fax/Téléc: +254202711063 | Skype: edithadera

eadera@idrc.or.ke | www.idrc.ca | www.crdi.ca

From: kictanet [kictanet-bounces+eadera=idrc.or.ke@lists.kictanet.or.ke] On Behalf Of Esther Wanjau [esther_wanjau@yahoo.com]
Sent: 25 June 2012 17:59
To: Edith Adera
Cc: KICTAnet ICT Policy Discussions
Subject: [kictanet] e-Government Online Portal

Dear All,

The Directorate of e-Government has developed an internet portal to facilitate citizen access to integrated public services using a computer, PDA or phone. A catalogue of government services has been developed. It is intended that this simplified method of accessing a wide variety of government services will enhance service delivery and reduce opportunities for graft. The link to this service is www.kenya.go.ke or www.hudumakenya.go.ke. This portal also allows you to personalize the services that you require so that when you log on to the portal you only see the services that you want. The same applies to the links one visits on a regular basis including social networking sites. One can add and remove services at will. To do this one must first create an account. Try it out! Your feedback will be highly appreciated.

Esther Wanjau
Directorate of e-Government
Presidency & Cabinet Affairs Office

email: esther.wanjau@kenya.go.ke