Nyanchama,Listers Contrary to popular belief,there is nothing inherently efficient in a private company.Only competition or its threat makes them so.So the question is:Where there is little or no effective competition,where would the incentive to offer good service come from unless they are serving their self-interest(read profit motive). Sent from my BlackBerry® -----Original Message----- From: Matunda Nyanchama <mnyanchama@aganoconsulting.com> Sender: "kictanet" <kictanet-bounces+ngethe.kariuki2007=yahoo.co.uk@lists.kictanet.or.ke> Date: Wed, 5 Dec 2012 20:27:17 To: <ngethe.kariuki2007@yahoo.co.uk> Reply-To: Matunda Nyanchama <mnyanchama@aganoconsulting.com> Cc: KICTAnet ICT Policy Discussions<kictanet@lists.kictanet.or.ke> Subject: [kictanet] Poor Customer Service is no Customer Service _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke https://lists.kictanet.or.ke/mailman/listinfo/kictanet Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/ngethe.kariuki2007%40y... The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development. KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.