Angela, I am surprised you have ignored the Loita Street issue where over 3000 customers have been down for the last 3-4 months due to the rains. It has nothing to do with sabotage or vandalism. Can you personally investigate this and respond to the list. I can offer all references for this if you want. This response resembles a very typical PR message. I could share with you all our reference numbers for the faults reported since March, i have visited your shops and they recommend that we call customer care. I think you are simply out of touch with the everyday experiences of TKL customers. I suggest you try a mystery call surely! How come no one has recommended "offer redundancy through wireless at no extra cost for all post paid customers"? We are post paid customers and we have been for years. We had to buy additional wireless telephone lines due to this problems. You have a duty to ensure corrective action is taken on the issues coming out of this discussion. Regards, Muthoni On Sat, Jul 21, 2012 at 10:35 AM, Angela Nganga- Mumo < anganga@orange-tkl.co.ke> wrote:
Dear Listers,
It is indeed true that our copper fixed line continues to be affected due to vandalism and sabotage. But we continuosly make efforts to not only repair the lines as quickly as possible but also to put in place new measures to reduce the impact using fibre rings and other wireless solutions.
Its our sincere hope that now the legal framework is in place to have stiffer penalties for convicted vandals that the incidences will minimise.
As Lordmwesh indicates below we also offer redundancy through wireless at no extra cost for all post paid customers. More details on this can be obtained from your account manager or at any of our shops.
On the issue of waiting lists this ordinarily shouldn't be the case for areas with infrastructure you can get a landline in 5 working days including the survey. Ali Hussein please contact me with the specific case for further assistance.
Its also important to mention, if you allow me, that all faults need to be reported to customercare there are still many customers who contact the technician they know or visit an exchange which means the reports aren't easy to track leading to delays in repair.
We look forward to being of continued service.
Regards
Angela Nganga - Mumo Chief Corporate Communications Officer
----- Original Message ----- From: kictanet-request@lists.kictanet.or.ke [mailto: kictanet-request@lists.kictanet.or.ke] Sent: Saturday, July 21, 2012 09:45 AM To: Angela Nganga- Mumo Subject: kictanet Digest, Vol 62, Issue 81
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Today's Topics:
1. Re: [ISOC_KE] How Safaricom Steals Your Internet Bundle (Ali Hussein) 2. Re: The Death of Landlines? (Ali Hussein) 3. Re: The Death of Landlines? (Kivuva) 4. Re: The Death of Landlines? (Dorcas Muthoni)
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Message: 1 Date: Sat, 21 Jul 2012 08:38:10 +0300 From: Ali Hussein <ali@hussein.me.ke> To: Grace Githaiga <ggithaiga@hotmail.com> Cc: "kictanet@lists.kictanet.or.ke" <kictanet@lists.kictanet.or.ke>, isoc@orion.my.co.ke Subject: Re: [kictanet] [ISOC_KE] How Safaricom Steals Your Internet Bundle Message-ID: <CAPjmBy0B5Cn5OFC= S9YFTz06hxStgdOwX0fzPv+WiOReCBpebA@mail.gmail.com> Content-Type: text/plain; charset="windows-1252"
Grace
The question is: What is the regulator doing about this?
Ali Hussein
On Fri, Jul 20, 2012 at 11:29 PM, Grace Githaiga <ggithaiga@hotmail.com
wrote:
99% of Kenya?s 6.5m <http://cck.go.ke/news/2012/Mobile_Subscribers.html>
internet
users access it via mobile, of which Safaricom owns 77% marketshare.
In Kenya, when you buy a 1.5Gb internet bundle from Safaricom you pay 1000ksh (~$12). You?ve paid for the data, and there is no additional cost to Safaricom if you were to use that data today or a year from now. The whole concept of data bundle expiry is ridiculous, as noted by Safaricom CEO Bob Collymore when he visited the iHub:
?When you go into a petrol station and fill up your car, does the owner of the petrol station tell you to bring it back on Wednesday to take back what?s left in the vehicle? Of course not. So I ask, why the hell are we doing that??
Read on
http://whiteafrican.com/2012/07/18/how-safaricom-steals-your-internet-bundle...
_______________________________________________ isoc mailing list isoc@orion.my.co.ke http://orion.my.co.ke/cgi-bin/mailman/listinfo/isoc
--
*Ali Hussein|Managing Partner*
* *Telemedia Africa Azania Technology Group
Chaka Court, Argwings Kodhek Road
P O Box 14556-00100
Office: +254 737 751409
Cell: +254 773/713 601113
*Nairobi, Kenya*
Twitter: @AliHKassim
Skype: abu-jomo
"You generally hear that what a man doesn't know doesn't hurt him, but in business what a man doesn't know does hurt.". - E. St. Elmo Lewis, member, Advertising Hall of Fame