Interesting use case which brings to the fore the limitations and challenges faced by Machine Learning and Artificial Intelligence in moderating content in platforms like Facebook and where a local human touch is possible. However, even with the local human touch whose not to say that these will not be tainted by inbuilt biases, chauvinism etc? It goes by to the old issue. Who is to stop the mad man in the village saying political incorrect stuff? This is a major conundrum. One which will define the platforms going forward. Regards *Ali Hussein* *Principal* *AHK & Associates* Tel: +254 713 601113 Twitter: @AliHKassim Skype: abu-jomo LinkedIn: http://ke.linkedin.com/in/alihkassim <http://ke.linkedin.com/in/alihkassim> 13th Floor , Delta Towers, Oracle Wing, Chiromo Road, Westlands, Nairobi, Kenya. Any information of a personal nature expressed in this email are purely mine and do not necessarily reflect the official positions of the organizations that I work with. On Mon, May 6, 2019 at 9:18 PM Mwendwa Kivuva via kictanet < kictanet@lists.kictanet.or.ke> wrote:
During the very informative "Talk to Facebook" session organised by KICTANet, and attended by both Ebele and Mutemi wa Kiama, the issue of content moderation was discussed at length.
It is very helpful when this issue is discussed here, and the final resolution shared. It will help us document how such challenges are handled.
Content producers, bloggers, activists, human rights defenders, and civil society organisations use the power of the Internet, and especially social media tools to report, pitch, organize, mobilize, and inform. They find especially Facebook to be very helpful in their work. Revolutions all over the world have happened in social media changing the direction of society. The protagonists are usually Governments or large organisations. These protagonists have mastered the game, and understood how content moderation works. They mobilize an army of social media users (sometimes even botnets) to spear and report a single social media account as having infringed on some social standards. This speared account is then brought down, or the content moderated. We have seen this happen to one particular twitter account which was not very friendly to the establishment. I have seen this tactic employed by cryptocurrency rivals to bring down opponents.
We should understand the difficult environment social media platforms have to go through navigating social-political challenges all over the globe. Governments themselves have grown to be very assertive, and some even try to mimic the China model of banning platforms all-together to reign on their citizens. On the other hand, platforms have to find a balance to grow market share without the wrath of governments. It is business suicide for platforms not to conform to government standards else they will loose market share. The important thing is find a working balance.
Facebook should understand the political environment it operates in, and communicate clearly how it handles politically incorrect accounts. Perhaps, another "Talk to Facebook" is due.
Warm Regards
On Mon, May 6, 2019, 11:56 Mercy Ndegwa via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Dear Mutemi,
Thank you for the links. Please allow us some time to review and i will revert as soon as possible.
Best Regards,
Mercy Ndegwa
Head of Public Policy, East Africa
*From: *Mutemi wa Kiama <eddiekiama@gmail.com> *Date: *Monday, May 6, 2019 at 11:49 AM *To: *Mercy Ndegwa <shikondegwa@fb.com> *Cc: *KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke> *Subject: *Re: [kictanet] Facebook "Community Standards£.
Dear Mercy,
Thanks for your response.
Here are the links:
https://m.facebook.com/story.php?story_fbid=10157316377209106&id=736414105
https://m.facebook.com/story.php?story_fbid=10157316479889106&id=736414105
https://m.facebook.com/story.php?story_fbid=10157316705529106&id=736414105
https://m.facebook.com/story.php?story_fbid=10157316742004106&id=736414105
https://m.facebook.com/story.php?story_fbid=10157316799189106&id=736414105
https://m.facebook.com/story.php?story_fbid=10157316835789106&id=736414105
https://m.facebook.com/story.php?story_fbid=10157317003499106&id=736414105
I suspect the individual characterized in the following post is the one who could have reported all the other posts https://m.facebook.com/story.php?story_fbid=10157317072534106&id=736414105 but my concern is why the reviewers would then not correct the situation.
Some of the posts have been reinstated while others have been taken down (only I can see them).
Warm regards,
Edwin Kiama
Thoughts become things... choose the good ones!
------------------------------------------------------------------------------------------------------- Social Innovator, Social Justice Entrepreneur, Catalyst, Human Rights Defender, Social Accountability Champion, Rhize Coach
#DevolutionIsRevolution Champion
The Wanjiku Agenda Kenya Foundation (WAKenya) Ordinary, Fearless Kenyans.
Sauti Ya Wanjiku Social Movement www.sautiyawanjiku.com <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.sautiyawanjiku.com&d=DwMFaQ&c=5VD0RTtNlTh3ycd41b3MUw&r=4jc2RtxQueb5oR1v9Wv1j7DBnwd38crpFAVcpsYYjfo&m=e6rB4uP8bvgt4rriTl0mvOokX0AL259Cxk865OmOrfo&s=G-5sdM16MxfCKoCsOlaQihHDy6JG46WLQo1e0TM9w68&e=>
https://www.facebook.com/wanjikurevolutionkenya
https://twitter.com/WanjikuRevolt <https://urldefense.proofpoint.com/v2/url?u=https-3A__twitter.com_WanjikuRevolt&d=DwMFaQ&c=5VD0RTtNlTh3ycd41b3MUw&r=4jc2RtxQueb5oR1v9Wv1j7DBnwd38crpFAVcpsYYjfo&m=e6rB4uP8bvgt4rriTl0mvOokX0AL259Cxk865OmOrfo&s=DGjbdgby58mvCArB9ZFltNRtY20pmBHkzrodqLZZ4vo&e=>
https://plus.google.com/u/1/+WanjikuMapinduzi/posts <https://urldefense.proofpoint.com/v2/url?u=https-3A__plus.google.com_u_1_-2BWanjikuMapinduzi_posts&d=DwMFaQ&c=5VD0RTtNlTh3ycd41b3MUw&r=4jc2RtxQueb5oR1v9Wv1j7DBnwd38crpFAVcpsYYjfo&m=e6rB4uP8bvgt4rriTl0mvOokX0AL259Cxk865OmOrfo&s=zvLBHAZncGsTdjgjIMQLJl_4mvIKdOyTaT73ORazT-A&e=>
http://www.scribd.com/wmkenya <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.scribd.com_wmkenya&d=DwMFaQ&c=5VD0RTtNlTh3ycd41b3MUw&r=4jc2RtxQueb5oR1v9Wv1j7DBnwd38crpFAVcpsYYjfo&m=e6rB4uP8bvgt4rriTl0mvOokX0AL259Cxk865OmOrfo&s=fxP1Ay4cc-5aVT9hP1TveLTomwt_3hqEBJ9Kztu3S6A&e=>
"Never doubt that a small group of thoughtful, committed people can change the world. Indeed, it is the only thing that ever has." ~Margaret Mead
On Mon, 6 May 2019, 10:31 Mercy Ndegwa, <shikondegwa@fb.com> wrote:
Dear Mutemi,
Thank you for flagging the issue. Pease do share the links to the specific pieces of content you would like us to address and we will shed more light on the specific considerations taken to review that content.
Barrack, I am also happy to explore the proposal to revisit an informative session on our Community Standards and or other relevant topics of discussion of interest to this community.
Best Regards,
Mercy Ndegwa
Head of Public Policy, East Africa
*From: *kictanet <kictanet-bounces+shikondegwa= fb.com@lists.kictanet.or.ke> on behalf of Mutemi wa Kiama via kictanet < kictanet@lists.kictanet.or.ke> *Reply-To: *KICTAnet ICT Policy Discussions < kictanet@lists.kictanet.or.ke> *Date: *Monday, May 6, 2019 at 10:18 AM *To: *Mercy Ndegwa <shikondegwa@fb.com> *Cc: *Mutemi wa Kiama <eddiekiama@gmail.com>, KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke> *Subject: *Re: [kictanet] Facebook "Community Standards£.
Hi Barrack,
Much appreciated.
Warm regards,
Edwin Kiama
Thoughts become things... choose the good ones!
------------------------------------------------------------------------------------------------------- Social Innovator, Social Justice Entrepreneur, Catalyst, Human Rights Defender, Social Accountability Champion, Rhize Coach
#DevolutionIsRevolution Champion
The Wanjiku Agenda Kenya Foundation (WAKenya) Ordinary, Fearless Kenyans.
Sauti Ya Wanjiku Social Movement www.sautiyawanjiku.com <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.sautiyawanjiku.com&d=DwMFaQ&c=5VD0RTtNlTh3ycd41b3MUw&r=4jc2RtxQueb5oR1v9Wv1j7DBnwd38crpFAVcpsYYjfo&m=R9vpXVgzlXsp38jl_U0idoylGsHBCsprYz0LSbe6sIA&s=2LDyeDLbsZAeOY69NRke1WDPwAmG1WJ1_kd453-r4Wg&e=>
https://www.facebook.com/wanjikurevolutionkenya
https://twitter.com/WanjikuRevolt <https://urldefense.proofpoint.com/v2/url?u=https-3A__twitter.com_WanjikuRevolt&d=DwMFaQ&c=5VD0RTtNlTh3ycd41b3MUw&r=4jc2RtxQueb5oR1v9Wv1j7DBnwd38crpFAVcpsYYjfo&m=R9vpXVgzlXsp38jl_U0idoylGsHBCsprYz0LSbe6sIA&s=FfPsULRFzXGqitB0PVSSo26hTE8SEeWUlW8vLPfflI8&e=>
https://plus.google.com/u/1/+WanjikuMapinduzi/posts <https://urldefense.proofpoint.com/v2/url?u=https-3A__plus.google.com_u_1_-2BWanjikuMapinduzi_posts&d=DwMFaQ&c=5VD0RTtNlTh3ycd41b3MUw&r=4jc2RtxQueb5oR1v9Wv1j7DBnwd38crpFAVcpsYYjfo&m=R9vpXVgzlXsp38jl_U0idoylGsHBCsprYz0LSbe6sIA&s=Fzjzp68EG7MQqwnMx2GWOB8FYZiwncpM7LFiB4Xbd9Y&e=>
http://www.scribd.com/wmkenya <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.scribd.com_wmkenya&d=DwMFaQ&c=5VD0RTtNlTh3ycd41b3MUw&r=4jc2RtxQueb5oR1v9Wv1j7DBnwd38crpFAVcpsYYjfo&m=R9vpXVgzlXsp38jl_U0idoylGsHBCsprYz0LSbe6sIA&s=RHk8IZ6oT2NaKMjM2xKXCB8imvKUUlGXoa1LqbA_KSQ&e=>
"Never doubt that a small group of thoughtful, committed people can change the world. Indeed, it is the only thing that ever has." ~Margaret Mead
On Mon, 6 May 2019, 10:14 Barrack Otieno, <otieno.barrack@gmail.com> wrote:
Hi Mutemi,
This conversation is educative, i think we should keep it here. Mercy and George can shed more light on the issues so that we can all learn as a Community.
Regards
On 5/6/19, Mutemi wa Kiama via kictanet <kictanet@lists.kictanet.or.ke> wrote:
Dear Ebele & FB team,
Once again thanks for the prompt response.
Am sure Mercy and team are following the conversation though I got a vacation/traveling responder from her email. For the benefit of Listers here who could be having similar concerns, could we keep the conversation here?
I appreciate your response vis a vis difficulty moderating global cultural attitudes towards skin, genitalia and nudity as well as need to protect children. However, surely the three images I attach here again for your benefit do not fit in that mould?
I would really appreciate your advice on what is considered offensive in these three images, especially considering someone in my FB Community could have reported them. It will also be useful in guiding my own self moderation.
Warm regards,
Edwin Kiama
Thoughts become things... choose the good ones!
Social Innovator, Social Justice Entrepreneur, Catalyst, Human Rights Defender, Social Accountability Champion, Rhize Coach
#DevolutionIsRevolution Champion
The Wanjiku Agenda Kenya Foundation (WAKenya) Ordinary, Fearless Kenyans.
Sauti Ya Wanjiku Social Movement www.sautiyawanjiku.com <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.sautiyawanjiku.com&d=DwMFaQ&c=5VD0RTtNlTh3ycd41b3MUw&r=4jc2RtxQueb5oR1v9Wv1j7DBnwd38crpFAVcpsYYjfo&m=R9vpXVgzlXsp38jl_U0idoylGsHBCsprYz0LSbe6sIA&s=2LDyeDLbsZAeOY69NRke1WDPwAmG1WJ1_kd453-r4Wg&e=>
https://www.facebook.com/wanjikurevolutionkenya
https://twitter.com/WanjikuRevolt <https://urldefense.proofpoint.com/v2/url?u=https-3A__twitter.com_WanjikuRevolt&d=DwMFaQ&c=5VD0RTtNlTh3ycd41b3MUw&r=4jc2RtxQueb5oR1v9Wv1j7DBnwd38crpFAVcpsYYjfo&m=R9vpXVgzlXsp38jl_U0idoylGsHBCsprYz0LSbe6sIA&s=FfPsULRFzXGqitB0PVSSo26hTE8SEeWUlW8vLPfflI8&e=>
https://plus.google.com/u/1/+WanjikuMapinduzi/posts <https://urldefense.proofpoint.com/v2/url?u=https-3A__plus.google.com_u_1_-2BWanjikuMapinduzi_posts&d=DwMFaQ&c=5VD0RTtNlTh3ycd41b3MUw&r=4jc2RtxQueb5oR1v9Wv1j7DBnwd38crpFAVcpsYYjfo&m=R9vpXVgzlXsp38jl_U0idoylGsHBCsprYz0LSbe6sIA&s=Fzjzp68EG7MQqwnMx2GWOB8FYZiwncpM7LFiB4Xbd9Y&e=>
http://www.scribd.com/wmkenya <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.scribd.com_wmkenya&d=DwMFaQ&c=5VD0RTtNlTh3ycd41b3MUw&r=4jc2RtxQueb5oR1v9Wv1j7DBnwd38crpFAVcpsYYjfo&m=R9vpXVgzlXsp38jl_U0idoylGsHBCsprYz0LSbe6sIA&s=RHk8IZ6oT2NaKMjM2xKXCB8imvKUUlGXoa1LqbA_KSQ&e=>
"Never doubt that a small group of thoughtful, committed people can change the world. Indeed, it is the only thing that ever has." ~Margaret Mead
On Mon, 6 May 2019, 08:53 Ebele Okobi, <ebeleokobi@fb.com> wrote:
Mercy and George are the right contacts, and you can engage directly, w/out posting your account details to KICTAnet. She will need the link to the specific pieces of content you are addressing, as well.
Mercy and Fadzai can explain in more detail, but it is highly unlikely that most of the content you are describing was removed as a result of algorithms. The most likely scenario is that it was reported by a member of your own Facebook community. It was then reviewed by one of our human reviewers, and if the content was fully frontal nudity, was removed as being against policy. We continue to grapple with how to craft and implement global policies that address the most harm while allowing the most speech. As a result of significant risk related to child exploitation content and consent, our rules currently do not allow for images of children’s genitalia. I am a mother, of African children. I recognize that my cute picture of my son in the bath is not child exploitation content, but unfortunately, at scale it is very difficult to apply a rule that recognizes that nuance, and which would leave up my cute naked African child and take down that same cute African child in an account that, for ex, collects images of those cute naked children w/out the consent of their parents and posts them on a page for the review of less benign viewers. Note that this is not actually an “African” problem (many Danish and French and Bangladeshi and Fijian mothers/cultures also want to post pictures of naked children) , and also note the implications of allowing only African children to be depicted nude on our platforms while taking down
------------------------------------------------------------------------------------------------------- pictures
of European children.
We have often hosted “ask me anything” and similar events discussing our content policies. They are useful for helping to give an understanding of the amount of thought that goes into creating and enforcing. It’s impossible for these global rules to be perfect, and feedback is welcomed, but it’s also most useful with an understanding of the context in which they were created. Mercy would be delighted to explore whether another one for this community would be of interest.
In the meantime, these articles are illuminating-there might be a paywall-alas, nothing I can do about that.
https://www.nytimes.com/2018/12/27/world/facebook-moderators.html <https://urldefense.proofpoint.com/v2/url?u=https-3A__www.nytimes.com_2018_12_27_world_facebook-2Dmoderators.html&d=DwMFaQ&c=5VD0RTtNlTh3ycd41b3MUw&r=4jc2RtxQueb5oR1v9Wv1j7DBnwd38crpFAVcpsYYjfo&m=R9vpXVgzlXsp38jl_U0idoylGsHBCsprYz0LSbe6sIA&s=5640BtJDdn1bTq10GMScM0ne9sRIqKg31O4FI8Ovaa0&e=>
https://www.newyorker.com/news/news-desk/inside-the-team-at-facebook-that-de... <https://urldefense.proofpoint.com/v2/url?u=https-3A__www.newyorker.com_news_news-2Ddesk_inside-2Dthe-2Dteam-2Dat-2Dfacebook-2Dthat-2Ddealt-2Dwith-2Dthe-2Dchristchurch-2Dshooting&d=DwMFaQ&c=5VD0RTtNlTh3ycd41b3MUw&r=4jc2RtxQueb5oR1v9Wv1j7DBnwd38crpFAVcpsYYjfo&m=R9vpXVgzlXsp38jl_U0idoylGsHBCsprYz0LSbe6sIA&s=gINlu5GFDW86y8Wdnsn4wEGwmUjyqup8_fqN5a3bw6s&e=>
Best, Ebele
*From: *Mutemi wa Kiama <eddiekiama@gmail.com> *Date: *Sunday, May 5, 2019 at 9:35 AM *To: *Ebele Okobi <ebeleokobi@fb.com> *Cc: *Mercy Ndegwa <shikondegwa@fb.com>, George Owuor <gowuor@fb.com>, KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke>,
Fadzai
Madzingira <fmadzingira@fb.com> *Subject: *Re: Facebook "Community Standards£.
Thank you Ebele for your quick response. Here is a link to the profile: https://www.facebook.com/MutemiWaKiama
Additionally, the FB algorithms also seem no to recognise that some African nudity is not culturally "inappropriate", eg young boys swimming in a river, or the two children I have attached in the original email.
Warm regards,
Edwin Kiama
Thoughts become things... choose the good ones!
Social Innovator, Social Justice Entrepreneur, Catalyst, Human Rights Defender, Social Accountability Champion, Rhize Coach
#DevolutionIsRevolution Champion
The Wanjiku Agenda Kenya Foundation (WAKenya) Ordinary, Fearless Kenyans.
Sauti Ya Wanjiku Social Movement www.sautiyawanjiku.com <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.sautiyawanjiku.com&d=DwMFaQ&c=5VD0RTtNlTh3ycd41b3MUw&r=4jc2RtxQueb5oR1v9Wv1j7DBnwd38crpFAVcpsYYjfo&m=R9vpXVgzlXsp38jl_U0idoylGsHBCsprYz0LSbe6sIA&s=2LDyeDLbsZAeOY69NRke1WDPwAmG1WJ1_kd453-r4Wg&e=> < https://urldefense.proofpoint.com/v2/url?u=http-3A__www.sautiyawanjiku.com&d=DwMFaQ&c=5VD0RTtNlTh3ycd41b3MUw&r=ArvepG4_wcNu_X9xi3nb_Xa9WsGLVfmK6mwPdVONOTE&m=HN9QGITARk6W6QsjdsO0c_5RGVswg_WywLfejq5SFXY&s=6Rvbs65q7oD-9RMFncGgvwbFIyCQebeK_r6vVlmpwaQ&e=
"Never doubt that a small group of thoughtful, committed people can change the world. Indeed, it is the only thing that ever has." ~Margaret Mead
On Sat, 4 May 2019, 21:33 Ebele Okobi, <ebeleokobi@fb.com> wrote:
If you have a question about Facebook, you may always contact us directly. I have cc’ed Mercy Ndegwa (Head of Policy for East Africa) and George Owuor (Policy Manager for East Africa) for follow up.
Please send them the link to the account from which content was
actionned
so that they can escalate. You may need to wait until the work week to hear back, unless this is an emergency involving threat to life or similarly grave circumstances.
The relevance of Cambridge Analytica in this context is unclear, but I trust you will discuss in detail with my team.
Thank you so much for bringing this to our attention.
Best,
Ebele
ebele okobi
public policy director | africa, the middle east & turkey
facebook inc.
On May 4, 2019, at 7:22 PM, Mutemi wa Kiama <eddiekiama@gmail.com> wrote:
According to Facebook these posts go against "Community Standards"!
Why, because they're critical of GoK and it's leadership, advocate for African wokeness, or the kids are in ethnic attire?
Whose Community Standards and on what basis? Facebook has taken most of them down today. Could someone please make me understand!
Or has Cambridge Analytica taken over Facebook? This is censorship in my book!
Warm regards,
Edwin Kiama
Thoughts become things... choose the good ones!
Social Innovator, Social Justice Entrepreneur, Catalyst, Human Rights Defender, Social Accountability Champion, Rhize Coach
#DevolutionIsRevolution Champion
The Wanjiku Agenda Kenya Foundation (WAKenya) Ordinary, Fearless Kenyans.
Sauti Ya Wanjiku Social Movement www.sautiyawanjiku.com <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.sautiyawanjiku.com&d=DwMFaQ&c=5VD0RTtNlTh3ycd41b3MUw&r=4jc2RtxQueb5oR1v9Wv1j7DBnwd38crpFAVcpsYYjfo&m=R9vpXVgzlXsp38jl_U0idoylGsHBCsprYz0LSbe6sIA&s=2LDyeDLbsZAeOY69NRke1WDPwAmG1WJ1_kd453-r4Wg&e=> < https://urldefense.proofpoint.com/v2/url?u=http-3A__www.sautiyawanjiku.com&d=DwMFaQ&c=5VD0RTtNlTh3ycd41b3MUw&r=ArvepG4_wcNu_X9xi3nb_Xa9WsGLVfmK6mwPdVONOTE&m=_QpWpfV90duPcHpdUxCBEuh5HjMF3I5hGVwwLS68tts&s=odMcGIH3ia-uNBOGqxg_RX38tu1KZlcrpvLTRJTcKjM&e=
"Never doubt that a small group of thoughtful, committed people can change the world. Indeed, it is the only thing that ever has." ~Margaret Mead
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-- Barrack O. Otieno +254721325277 +254733206359 Skype: barrack.otieno PGP ID: 0x2611D86A
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.