Hi Mbugua, There is a real need for change and if there is a consumer lobby group that is able to agree certain rules with the utility sector, please also add data and voice connect, emergency services. Thanks Baiju Shah On Tue, 9 Jan 2018 at 19:52, Mbugua Njihia via kictanet < kictanet@lists.kictanet.or.ke> wrote:
Like many Kenyan’s who do not live near key installations served by dedicated power lines, having reliable power for both home and office use can be a game of chance. We have become accustomed to outages and brown outs from the lightest of rains and the odd monkey tinkering with and tripping some wires.
Unfortunately, I have never once heard of restitution to a customer, resulting from downtime – scheduled or otherwise from the electricity transmission and distribution monopoly. That electricity is a key element in all factors of production and needed for the addition of value and maximization of outputs across industries, should say something about the service guarantees that should be available to consumer’s turnkey.
http://www.mbuguanjihia.com/tech/call-better-service-level-agreements.html
*Regards,* Mbugua Njihia ᐧ
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