Interesting

This is a typical discussion in most organisation when their is a "Technical Glitch"  between Technical teams and Management teams, the Techies are extremely focused on solving the existing problem while Management is busy finding out what went wrong with the process.

Management believes that if you have the process right then you are not going to experience any technical glitches.. you got all the bases covered right....? well that is a big lie because you cannot foresee all the variables despite all the scenario planning you do,  which is why these two teams are unlikely to see eye to eye on this issue.

On the other hand we have bloggers/Publishers (Yawe dont kill me, I know your also a techie :) ) Who want information, these are the marketing, PR, Sales teams that just wants answers for the customers - " We want to know what the problem is" , practically we dont expect to have the Tech Team answer that until they solve the problem because they might be wrong on their "prognosis" and honestly most times you use a process of elimination to solve this kind of problems.

I believe that there is a lot of pressure on the Tech Teams at IEBC to solve this problem, a lot more mistakes are likely to be made under this kind of pressure.

I have been on the end of one of these situations, if in the situation again (hopefully never) , I would definitely beg to be given time, as Liko put it to solve the problem and not to start worrying about procurement or process questions otherwise we can speculate all we want and being considered experts in technology cause alot more people to worry on the "social" interwebs or we can wait for a full ISA audit.. no.... demand for one after the process has been completed.

In my opinion,  No Technology, ICT Staff or process has not failed us.. at-least not yet, *hit happens when you least expect it to