I was a dual sim person. I have visited both Safaricom and Airtel offices severally. I would:

Take at least an hour on Safaricom queues.
Take at most 15 minutes on an Airtel queue. And at the end of it I would say I get a more personal feeling from the customer service.

But that is just me. Maybe someone else has a bad experience.

On Sat, Jan 28, 2017 at 9:43 AM, Tony White via kictanet <kictanet@lists.kictanet.or.ke> wrote:

Companies in general are favoured (or not) by their customer service.
While Safaricom's customer service is nothing to write home about,
Airtel's is appalling (this is a personal view, having had issues with
both!). I no longer have an Airtel line.

If a new company takes over from [ kencell | celtel | zain | airtel ]
then if they can offer first-class customer service, they may succeed
(where the others have failed).

Cheers,
Tony

On 28/01/2017, Job Muriuki via kictanet <kictanet@lists.kictanet.or.ke> wrote:
> This is really sad news. Looking at Kenya's telecommunication market,
> safaricom holds all the cards from coverage to favourable government backed
> policies. This leaves competition with almost no lifeline.
> Having worked with a company that builds telco's infrastructure I can
> confirm 80% of the job is from safaricom while others just struggle with
> the other 20%.
>
> Am no economist but having one company domineering in any given sector is
> bad for the sector and the economy as the main focus is make money. To do
> this they cut back on employment and squeeze the supplies dry trying to cut
> on expenditure but if multiple companies operate we get higher employment
> level meaning more revenue to the government and healthy competition. The
> government's technocrats need get ahead of this and correct it otherwise we
> are not growing as a country or even as continent.
>
> On 28 Jan 2017 08:40, "Ali Hussein via kictanet" <
> kictanet@lists.kictanet.or.ke> wrote:
>
> Listers
>
> Another one bites the dust?
>
> I'm really curious as to whats going on in the Telco sector.
>
> Bharti Airtel has announced that it will be exiting 14 African countries
> within a year. The affected countries include: Chad, Congo, Gabon, Ghana,
> Kenya, Madagascar, Malawi, Niger, Nigeria, Rwanda, Seychelles, Tanzania,
> Uganda and Zambia.
>
> The telecom operator is faced with poor performance across those markets.
> Two years ago, when Airtel began talks to sell off its operations in
> Burkina Faso, Chad, Congo Brazzaville and Sierra Leone to Orange

> <http://mobilityarena.com/airtel-not-exiting-africa-despite-talks-to-sell-4-networks-to-orange/>,
> the company had stated that it wouldn’t be exiting Africa.
> Airtel plans Africa exit
> <http://mobilityarena.com/airtel-exit-nigeria-13-african-countries/>
>
> Is the African market too competitive or is the regulatory environment
> skewed towards a few players?
>
> *Ali Hussein*
>
> *Principal*
>
> *Hussein & Associates*
>
>
>
> Tel: +254 713 601113
>
> Twitter: @AliHKassim
>
> Skype: abu-jomo
>
> LinkedIn: http://ke.linkedin.com/in/alihkassim
> <http://ke.linkedin.com/in/alihkassim>
>
>
> 13th Floor , Delta Towers, Oracle Wing,
>
> Chiromo Road, Westlands,
>
> Nairobi, Kenya.
>
> Any information of a personal nature expressed in this email are purely
> mine and do not necessarily reflect the official positions of the
> organizations that I work with.
>
> _______________________________________________
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>
> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for
> people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and
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>
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>

--
Tony White

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