Listers, Is anyone aware of a government agency whose sole mandate is to handle complaints/reporting on business practices by both private and public institutions? An equivalent of the US- “Better Business Bureau”? I am only aware of a paid membership organization called “Consumers Federation of Kenya”. Best Regards, Edwin From: kictanet-bounces+eonchari=lynxbits.com@lists.kictanet.or.ke [mailto:kictanet-bounces+eonchari=lynxbits.com@lists.kictanet.or.ke] On Behalf Of robert yawe Sent: Thursday, March 10, 2011 8:04 AM To: Edwin Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] what really merits discussion on KICTANET Hi, That link was very informative seems there are many other forums out there any chance that you have other links that might be relevant to listers? Regards Robert Yawe KAY System Technologies Ltd Phoenix House, 6th Floor P O Box 55806 Nairobi, 00200 Kenya Tel: +254722511225, +254202010696 _____ From: Harry Hare <harry@africanedevelopment.org> To: robertyawe@yahoo.co.uk Cc: KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke> Sent: Tue, 8 March, 2011 9:23:02 Subject: Re: [kictanet] what really merits discussion on KICTANET Hello All, I think some of the issues being raised are purely of customer service nature and can be effectively handled by the respective CS departments in the said organisations. Having said that, I found this site http://gotissuez.com/ where unresolved CS issues are being posted, interesting to note that according to the tag cloud on the site, "Safaricom" and "Internet" are ranked highest. May be the CS issues on the list can be re-directed to this site, just saying. Kindest regards Harry (not Delano) From: Harry Delano <harry@comtelsys.co.ke> Organization: Comtel Systems Ltd Reply-To: <harry@comtelsys.co.ke> Date: Mon, 7 Mar 2011 23:24:24 +0300 To: Harry Hare <harry@africanedevelopment.org> Cc: KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke> Subject: Re: [kictanet] what really merits discussion on KICTANET Alice Best, IMCO it would be abit of a tough call to delink the list from these relevant/pertinent queries raised from time to time, since they would still be geared towards a policy/regulatory framework that govern quality of service and value. On the contrary to a picture emerging where one service provider seems to be under siege, the more the they engage constructively, the more they transform this user feedback into service improvement which works out for their benefit in the long run, compared to the rest. This forum provides a rich platform for interaction, and I would attest that it has gone a long way to influence the kind of advancements we are seeing in the industry. A lot of lobbying, particularly from this list for example has resulted in affordable and quality service. Perhaps, instead of gagging such kind of discussions what we may need to see in place is how we can channel them in a balanced approach on the list. Regards, Harry _____ From: kictanet-bounces+harry=comtelsys.co.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+harry=comtelsys.co.ke@lists.kictanet.or.ke] On Behalf Of Alice Munyua Sent: Monday, March 07, 2011 9:30 PM To: harry@comtelsys.co.ke Cc: KICTAnet ICT Policy Discussions Subject: Re: [kictanet] what really merits discussion on KICTANET Dear all Although consumer satisfaction are policy/regulatory related issues, let us please avoid turning this list into a service provider help-list. It is not fair to other listers and to the operators compelled to respond in this manner. This list aims to provide a collaborative multi stakeholder forum/space for policy and regulatory discussions and engagement in support of the government's mission to enable all Kenyans to gain maximum benefit from opportunities offered by ICTs. So would be a much more beneficial exercise if we discussed these issues within the context of quality of service and consumer protection. On the other hand, operators may wish to set up a similar list for customer interactions? Thanks and best Alice Or, if anyone wants to use this forum to convey complaints to operators, could we possibly then introduce a subject line that clearly identifies the email as such? Then I can delete those. On 7 March 2011 11:41, Francis Hook <francis.hook@gmail.com> wrote: Hi All, With all due respect to various subscribers of data/voice and other services who have genuine grievances against various operators and their services, I feel compelled to ask what the scope of discussions is on KICTANET? And could those discussions be within an actionable framework e.g. what does the comms act say abt poor QoS, what are the metrics for measuring network quality, etc. Otherwise as it stands, its no more different than the "Watchman" column in the Daily Nation. And to a certain extent I suspect its being used as an online focus group - to test waters and gauge opinions. In other instances some subliminal (individual or corporate) marketing creeps in. Can the moderators please stand up and offer clarity on what really merits discussion? -- Francis Hook +254 733 504561 _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: andrea.bohnstedt@ratio-magazine.com Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/andrea.bohnstedt%40rati... -- Andrea Bohnstedt <http://ke.linkedin.com/in/andreabohnstedt> Publisher +254 720 960 322 www.ratio-magazine.com Find/post East Africa careers <http://www.ratio-magazine.com/careers/index.php> Find/post conferences, workshops, trainings, other business events <http://www.ratio-magazine.com/businessevents/index.php> _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.kehttp://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: alice@apc.org Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/alice%40apc.org _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet This message was sent to: harry@africanedevelopment.org Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/harry%40africanedevelop...