well, well, well - I would go for more of a "Pull" approach. I think that going by the feedback from the consultants who conducted the recent internet study commissioned by CCK - one of the hardest things to obtain was clear and accurate internet tariffs and terms of service for the various products from ISPs. One way of using the internet would be for regulators to provide consumers with an online interface/forms that would allow them to input what they pay for the service they receive. It would of course be necessary to try as much as possible to make it an easy to use interface by using pulldown menus and checkboxes to allow users to select the type of service/duration of contract or term for which they pay (montly, quarterly, annually etc) - this approach might yield better results. my two ndululus Mblayo Brian Longwe Munyao [email protected] cell: +254 722 518744 skype: blongwe blog: zinjlog.blogspot.com On Oct 11, 2007, at 10:52 PM, John Walubengo wrote:
mmhh. Not much response on opportunities apart from Nancy B. I would have imagined many of us would have something to say about how the Regulator could serve is better using the web.
My thinking follows: 1. Market Penetration: The Regulator could open up an e-forum where stakeholders could openly discuss industry issues. The Regulator can then harvest alot of industry thinking from those discussion-logs and use them appropriately. They would therefore get to 'know' their customers better in order to serve them better (ofcourse some Regulators do feel they need NOT know their customers and so may not consider this a bright idea ;-)
2. Market Development: Most ICT players and consumers are concentrated in urban centers. It would be interesting to see Regulators reaching new players and consumers in the rural centers using the web. Routine services like license applications, renewals and payments could be completed without visiting the capital cities where most Regulators are domesticated.
3. Product Development: New Regulatory e-Services may arise from the web. I am thinking that there could be ways new regulatory functionalities such as monitoring ISP/ASP webographics (e.g. their bandwidth provisioning and utilization, the amount of spamming they generate or simply mapping out the internet traffic patterns in the country)
So this thread like the others shall remain open for more contributions as we head towards Day 3 of 10, where we review the threats that may face Regulators adopting internet technologies in their service provision.
walu. --- nancy bosire <[email protected]> wrote:
1. Market Penetration: how can the Regulator use the Internet to be closer to you (customer)? - almost the same as what we have here, mailing lists and/or forums
2. Market Development: how can the Regulator best reach thier EXCLUDED or ignored customers - decentralization of their offices/services.
On 10/11/07, John Walubengo <[email protected]> wrote:
Now that we have an idea of the Role of Regulators and their target Customers, we can begin to think about the Opportunites that the Internet presents for delivering their services.
Assuming the Regulator was a business and wanted to
value to their customer using the Internet, how would
do it? Alternatively, you as a customer to the Regulator (Operator, Consumer, Government, etc), how do you think
give they the
Regulator can best serve you, using the internet?
Think along these lines.
1. Market Penetration: how can the Regulator use the Internet to be closer to you (customer)? 2. Market Development: how can the Regulator best reach thier EXCLUDED or ignored customers 3. Product Development: are there new ways the Regulator can deliver their old services (functions) over the web?
We have 1day to hear more contributions from your various perspectives (Consumers, Operators, Individuals, etc).
walu.
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