To the best of my recollection, there was an effort by the standards and ethics committee of the then vibrant KBPOCCS to set up a code of ethics for the industry- this was a precursor to growing the industry. The guidelines were launched by the society with a public commitment (monetary) at the KICC graced by Dr. Ndemo ; where government was to support the society on a quarterly basis. This support was withdrawn without notice and many other initiatives such as marketing have been frustrated by the KICTB many times in the past. I honestly do not see any degree of unpatriotism to pointing this out.
Edwin
----- Original Message -----
From: bitange@jambo.co.ke
To: eonchari@lynxbits.com
Cc: kictanet@lists.kictanet.or.ke
Sent: 3/29/11 5:16 AM
Subject: Re: [kictanet] Domestic Outsourcing Studies
It is unfortunate that one can make such disparaging statements against the Government. It the height of unpatriotism. Government has never frustrated any effort by anybody trying to organize local BPO sub-sector. I deal with so many people in the BPO associations and nobody has ever complained.
Secondly you cannot force anyone to become a member of anything and certainly this is not a Government mandate.
Matunda, there is a vibrant local BPO sub-sector mainly in insurane and Telcom sectors. Several organizations have outsourced their accounting operations. We have never classified this as back office or BPO. We have no statistics on this but in future we should be able to conduct some study since it is increasingly becoming important.