I&#39;m not really sure what your point is. If I intend to give cash to Otieno, and instead send it to Amondi, that&#39;s not the mobile money operator&#39;s fault. It&#39;s my own fault. The M-PESA menu instructs you to enter the recipient&#39;s phone number. What more clarity to you need? (and yes, I think it&#39;d be useful to be able to enter phone numbers straight from my directory on my phone). <br>
<br>By providing an avenue to obtain a reversal of wrongly sent money, the operator has met its obligations. This is not &#39;cashing in on ignorance&#39;. <br><br><div class="gmail_quote">On 15 September 2010 12:44, Barrack Otieno <span dir="ltr">&lt;<a href="mailto:otieno.barrack@gmail.com">otieno.barrack@gmail.com</a>&gt;</span> wrote:<br>
<blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">In other words they are not non-issues Andrea, to learn you must risk looking silly which is what we are trying here, so when a telco cashes on the citizens ignorance who defends them? that is impunity!<br>
<br><div class="gmail_quote"><div><div></div><div class="h5">
On Wed, Sep 15, 2010 at 12:07 PM, Andrea Bohnstedt <span dir="ltr">&lt;<a href="mailto:andrea.bohnstedt@ratio-magazine.com" target="_blank">andrea.bohnstedt@ratio-magazine.com</a>&gt;</span> wrote:<br></div></div><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
<div><div></div><div class="h5">
Both non-issues, I think: <br><br>For whatever evils you want to blame on Safaricom (global warming? end of civilisation as we know it? feminism?), you can&#39;t really blame them for your own inability to enter the phone number of the intended recipient correctly. And I say this as someone who has broken up larger M-PESA payments in two amounts because I was too freaked out that I&#39;d accidentally send the money to the wrong person. <br>


<br>And deactivated lines: If you want to deactivate your Safcom line, take the money out of your MPESA. Easy. It won&#39;t get disconnected by CCK for failure to register it because the registration process for M-PESA doubles up as your SIM card registration. If CCK disconnects your line because you&#39;ve been found to demand ransom M-PESA payments for abducting kids, you have other problems. <br>


<br><div class="gmail_quote"><div><div></div><div>On 15 September 2010 10:41, robert yawe <span dir="ltr">&lt;<a href="mailto:robertyawe@yahoo.co.uk" target="_blank">robertyawe@yahoo.co.uk</a>&gt;</span> wrote:<br>
</div></div><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;"><div><div></div><div>
<div><div style="font-family: &#39;times new roman&#39;,&#39;new york&#39;,times,serif; font-size: 12pt;"><div></div><div>Hi,</div><div><br></div><div>I have noted that when you send money from mpesa to the wrong number and you request for the transaction to be reversed you do not recover the transaction costs.</div>


<div><br></div><div>When a line with credit is deactivated what happens to the credit?  With the banks a new policy requires that funds from inactive accounts need to be remitted to Central Bank.</div><div><br></div><div>


<br> </div>Robert Yawe<br>KAY System Technologies Ltd<br>Phoenix House, 6th Floor<br>P O Box 55806 Nairobi, 00200<br>Kenya<br><br><div>Tel: +254722511225, +254202010696<div><br></div></div><div></div>


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<br></div></blockquote></div><div><div></div><div class="h5"><br><br clear="all"><br>-- <br>Barrack O. Otieno<br>+41767892272<br>Skype: barrack.otieno<br>
</div></div></blockquote></div><br><br clear="all"><br>-- <br>Andrea Bohnstedt<br>Publisher<br>+254 720 960 322 <br><a href="http://www.ratio-magazine.com">www.ratio-magazine.com</a> <br>