@Muraya, 

These are really good proposals. I even see a legislative opportunity for the Senate to entrench the CCO and CIO positions in counties. What you describe paints such a glorious dawn in accountability and transparency in governance and actual involvement of the people. Thank you. 

On 7 Feb 2018, at 10:41, S.M. Muraya via kictanet <kictanet@lists.kictanet.or.ke> wrote:

Good Morning, Kanini, et al, 

(b) How can we leverage on ICT to achieve effective public participation?

CRMs must be deployed within every county. The data centers can/should be centralized, backed up, elsewhere in Kenya, but mini data centers (fitting in 2 or 3 different containers) should be within county premises. 

County residents should be able to locally access and provide information, not just via the web, but via physical, digital displays or dashboards in county offices. 

ERP (Enterprise Resource Planning) are internal tools to manage/track internal resources (assets). 

CRMs' on the other hand are designed to enable more engagement with "outsiders", that is citizens/customers, to track service delivery matters  such as workflows, case management, etc. 

For example, through a County CRM, a citizen/resident may be able to electronically report a leaking sewer pipe/waste causing cholera at the market eatery it passes through. 

Google searches.. 

(i) "CRM go.ke"

Sadly, ERP (revenue collection not service delivery requirements or results) links show up. 

(ii) Google "CRM gov.za"

..including page 2 of the results, come up for one of the best managed cities in South Africa. 

Cape Town is still ahead of Nairobi even if they have a major water problem due to miscalculated policies.

How can we begin to find "CRM go.ke" results online?

(i) Create via legislation, Chief Customer Officer and Chief Information Officer positions. 

Role of these two officers will include charting the way forward in their counties in procuring CRMs' (which help provide feedback on service delivery, after County executives have collected, allocated revenues). 

(ii) CRM tenders should be advertised online, 90 days prior, to the selection of interested local firms. Local firms which understand the culture of locals in those particular counties. 

In one county, the CRM needs to help track illegal breweries, in another, cattle rustling, in the other, blowing up of telco masts (destruction of public utilities). 

These are not the kind of tenders to be dished out at night clubs or hotels.

On Feb 7, 2018 9:12 AM, "kanini mutemi via kictanet" <kictanet@lists.kictanet.or.ke> wrote:

Dear Listers, 

Welome to the third and final day of the Talk to the Senate series. We have discussed at length the challenges facing the counties and made exciting proposals for a brighter future. We will culminate this discussion with an earnest look at how we can foster engagements between the ICT community and the legislature (think, effective public participation). The proposals we come up with could very easily be adopted into a Public Participation Bill that would dictate how counties are to conduct public participation, talk about killing two birds with one stone. 

Please indulge me in answering the following questions–

(a) What constitutes effective public participation? 

(b) How can we leverage on ICT to achieve effective public participation?

(c) Please give proposals on engagements you would like to see between the ICT community and the Senate ICT Committee.  

Let us finish strong! 

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