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Improving Productivity
Zoom Wireless parent company SINFA Uganda LTD also operates a microwork division where employees perform digital business process outsourcing that is 100% reliant on Internet access to download and upload data. Connected to the Zoom Wireless network in July as an early customer trial, the amount of microwork completed in one month was double their typical output. This boom in productivity meant they were able to not only perform more work but also employ more workers, increasing both revenue and job opportunities in this formerly war-torn region.
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Meet Zoom Wireless
Powered by Volo, Zoom Wireless offers a range of high-speed fixed wireless service plans for corporate and small business/residential customers. These services include unlimited usage and symmetrical upload/download speeds backed by reliable local customer service and technical support. Customer response has been immediate with hotels, Internet cafes, restaurants and large NGO operations signing up quickly as soon as services were available and many more businesses contacting the sales team to learn more as word spreads.
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Inside the NOC
The Volo-backed Zoom Wireless NOC (Network Operations Center) in Gulu is the nerve center of the newly installed network. From here, engineers monitor the health of the network, task field engineers with maintenance and customer installation tasks, and escalate issues to appropriate team members. The NOC is also equipped with automated monitoring and alerts to ensure network stability and quick response times from the skilled technical team. With our support, this new network is fast, reliable and designed to scale effectively.
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