[Sorry, got this one late.] I find difficulties praising one for fulfilling their legal obligation and I am on record complaining that when KRA awarded Safaricom a trophy for being the biggest Tax Payer. Let alone "among other responsibilities", reading each of the CCK's Annual Reports clearly shows their consumer protection record has not been so good when, "Under sections 23 and 47 of the Kenya Communications Act of 1998, the Commission is required to ensure that communications services are provided throughout Kenya and that the interests of all users of these services are protected with respect to prices charged for and the quality and variety of those services among other responsibilities." I assure do not seen each other eye-to-eye with neither of the duo nor the incumbent. Sustained consumer advocacy assertiveness is what is changing CCK from wishing away the above clause for the first time actually "doing" something(s). CCK or operators? Engaging operators via the law and under the watchful eye of the regulator is the only way consumer protection will be inculcated in this industry. That is why it is sad that the ICT Bill before Parliament fails to strengthen consumer protection in line with government policy. Thus, consumer protection is not a telcos/CCK favour but a right. --- Barrack Otieno <[email protected]> wrote:
Interesting debate Alex, on one hand i support you, but its in order to give CCK and the rest of the Mobile Sector players a pat on the back the tarriffs have reduced considerably in the last months. there is increased competition due to Introduction of new Value added Services, so far i guess CCK is doing fine my only quarrel is they have been unable to license the third operator, i'm wondering whether the problem is CCK or the operators, maybe Ms Achola can highlight the issue, this duopoly is a drawback in the Information Age, dont you think so.. let the debate continue
On 6/26/07, Ochola, Atieno <[email protected]> wrote:
Dear Alex,
Kindly be informed that the tariff structures for
operators are published on their individual websites.
Kind regards,
Atieno J. Ochola (Ms) Director /Licensing Compliance & Standards
Communications Commission of Kenyard P.O Box 14448-00800 Nairobi, Kenya Tel. Office: +254-20-4242000 Mobile: +254-722-516262
Fax: +254-20-4348135
Email: [email protected] Website: http://www.cck.go.ke
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-----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Alex Gakuru Sent: Tuesday, June 26, 2007 2:28 PM To: [email protected]; [email protected] Subject: [ke-internetusers] Communication Tariffs
Hello All,
The consumer network has a problem and we are wondering if you may be able to assist.
We are aware that consumers do not have tariffs information sufficiently; permanently, readily and freely available and they end up incurring communication costs they could have avoided had that information existed.
In addressing this problem, last week we wrote to Safaricom, Celtel and Telkom asking them to provide us with their current comprehensive tariffs to enable us compare contrast and independently and freely advice consumers on the best priced offerings, and on regular basis.
We intend(ed) to publish the comparative analysis at a website, print brochures post to mailing list among other dissemination avenues.
We copied that email to CCK to observe protocol
However, only Safaricom sent us this data(on the same day), but Telkom and Celtel have continue ignoring ou request even declined to reply the email. We requested CCK to assist us but we are yet to receive, if at all, the help.
We are further questioning the urgency, need and importance CCK gav to purchasing their shs 50 million call drop monitoring equipment and wondering if really it was no just meant to "assist" consumers stay connected to exorbitant calls cost, considering that when we ask then to help consumers with a simple cost-free support they fail us.
We need your ideas on how we can arrest renegade pricing cost in Kenya because it appears those legally tasked to protect consumers are not doing as much as they should.
All ideas and suggestion on what we should do are most welcome.
Alex Gakuru ICT Consumers Association of Kenya (now refused certificate)
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