On Tue, Mar 16, 2010 at 11:34 AM, Rad! <conradakunga@gmail.com> wrote:
I was pleasantly surprised to note that the CCK appears to have revamped their site. It certainly looks a bit cleaner (although it has clearly not been tested for all browsers). However I am very disappointed to note that they snatched defeat from the jaws of victory by failing to properly implement a credible complaints form. This one -> http://www.cck.go.ke/consumers/complaints.html requires a bit more work
If just two improvements are made the usefulness would improve in leaps and bounds
PROBLEM: A system to report complaints without offering a means to track the same is just an avenue to frustrate users. SOLUTION: The system needs to assign a ticket to me immediately after I complain and allow me to key that in to track the status of my complaint so that I can know whether or not my complaint is being addressed and how far it has reached.
PROBLEM: Why should i be asked the email address, town, & phone of the service providers? Why would I be expected to know any of this? SOLUTION: Given that all the providers register through CCK, they already have a comprehensive database of all providers and offered services. These can be presented as a drop down list for selection
I am willing to volunteer my time to help the CCK improve this.
Way to go Conrad! It would do our government institutions well not to ignore industry (technology) experts. BTW, was the CCK Website 2.0 Upgrade tendered? If so what were their requirements?